Administrative Support Continuous Improvement

Marricca D Price

Administrative Support Professional

**********@*****.*** • 816-***-****

LinkedIn • Independence, MO 64050

Detail-oriented administrative support professional with 20+ years of experience in streamlining operations, enhancing productivity, and ensuring efficiency. Solid expertise in managing enrollment processes and optimizing system transitions, as well as managing confidential information and prioritizing tasks effectively. Dedicated to delivering accurate and timely reports, presentations, and correspondence. Adept at utilizing various software and tools to optimize office workflow and enhance performance. Adept at coordinating with stakeholders to streamline operations and resolve inquiries, enhancing operational efficiency and policy compliance. Committed to continuous improvement and delivering exceptional service through proactive problem-solving and collaboration.

Areas of Expertise

● Administrative Support

● Auditing & Compliance

● Stakeholder Communication

● Documentation

● Process Improvement

● Data Verification & Accuracy

● Enrollment Process Management

● Training & Mentoring

● Complex Problem Solving

Professional Experience

GEHA

Enrollment Specialist

March 2009 — December 2024

Oversaw administrative and enrollment operations, verifying and processing new subscriber enrollments and eligibility changes. Examined the Line of Determination (LOD) for other insurance coverage and coordinated with subscribers, agencies, and insurers for required enrollment information. Supported policy and procedure improvements through research and feature enhancement suggestions. Conducted auditing responsibilities and aided in training new team members to ensure consistency and accuracy in enrollment processing.

●Achieved 99.98% accuracy in all processed work, maintaining a high standard for quality.

●Streamlined and automated various administrative and operational processes utilizing the Facets system to update and maintain member demographics, ensuring accuracy in policy changes.

●Consistently met or exceeded the 99.98% production standard, showcasing productivity and efficiency.

●Pioneered configuration and testing for Subscriber/Family build in Facets, facilitating a successful software transition.

●Trained the entire Enrollment department on new software use, ensuring readiness for the go-live phase.

●Volunteered for special projects, enhancing team support and gaining additional expertise.

Education

Certificate of course completion for Computer Office Assistant

Vatterott College, Independence, MO

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