Data Entry, Account receivable, Customer Service Rep

Kimberly Soto

862-***-**** – ****.****@*****.*** Haledon, NJ, 07508

PROFESSIONAL SUMMARY

Highly organized, detail-oriented with over ten years of experience evaluating customer accounts, Data Entry and a commitment to providing excellent customer service. Proven ability to communicate, empathize, quickly identify conflict, and effectively resolve issues with customers over the phone and via email, resulting in higher customer satisfaction.

PROFILE

● Exceptional ability to quickly master new software and apply its full capabilities.

● Maintain composure under pressure; able to work alone or as a team with little direct supervision.

● Take pride in achieving the best possible results and sincerely enjoy helping others.

● Dependable and reliable, can be trusted to complete assignments promptly. SKILLS

-Excellent customer service - Proficient in Microsoft Office +

-Professional records management Word, Excel, Outlook, Quickbooks, SAP

-Problem-solving

-Documentation accuracy

PROFESSIONAL EXPERIENCE 1/22 to 2025 Account Receivable Analyst, Aston Carter – Kering-Wayne, NJ

● Research chargeback claims by accessing vendor portals and validating documentation such as invoices, contracts, and delivery proof.

● Dispute invalid claims and send coop allowance claims for validity.

● Collaborate with internal teams and external vendors to resolve chargeback discrepancies.

● Maintain Vendor Compliance (Excel) spreadsheet, providing punctual updates.

● Prepared AR sheet updates to ensure timely reporting. 5/16 to 2022 Customer Service Rep/Accounting Clerk, Ramsey Acura – Ramsey, NJ

● Collaborated with the sales team to upsell and cross-sell, increasing monthly revenue.

● 40 Inbound and Outbound calls on customer inquiries.

● Data Entry.

● Reconcile monetary bank deposit.

● Create Invoices to distribute to customers.

● Post AR payments and follow up on past-due accounts.

● Maintain AP account statements and disbursed checks for vendors.

● Assist in month-end closing with the financial statement/prepare expense report. 11/14 to 5/16 Account Receivable Coordinator – Keystone Automotive – Kearny, NJ

● Post-CC database and physical records daily.

● Produce monthly financial statements and reporting with customers.

● Prepare financial reports based on analysis, collections, and account summarization for better information and trends.

● Maintain accounting ledgers by posting account transactions.

● Collect data for all past due accounts to present for collection 1/08 to 11/14 Check Processor/Data Control Associate - FIS Global/Deutsche Bank - Carlstadt, NJ

● Data Entry.

● Receiving and processing of International and Domestic customer deposits.

● Importing and exporting monetary files of payment to transmit to the Fed.

● Prepare in-clearing and private label banks.

● Process return items to be delivered out to the Fed.

● Net capture - verifying various HUBS of bank information customers have submitted Online for customer credits.

● 60 Inbound and Outbound calls on customer credits.

● Perform research and adjustment activities.

● Encoding of POD work.

● Prepare outgoing collection notices for negotiable instruments (e.g., bonds, foreign items) EDUCATION

John F. Kennedy High School, Paterson, NJ

Dover College Business, Paramus, NJ

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