Data Entry Customer Service
Resume:
*****.*****.*@*****.***
St. Louis, United States of America
Education
Skills
Communication & Customer
Service
Problem-Solving & Team
Collaboration
Time Management & Multitasking
Attention to Detail
Self Motivation
Reliability
Adaptability
Technical Proficiency CRM
Software
Confidentiality & Discretion
Data Entry
Administrative Support &
Organization
Financial & Office Management
Languages
English
Diploma
Bishop DuBourg High School
Missouri Department of
Elementary & Secondary
Education Substitute
Certificate of License to Teach
Summary
Detail-oriented Customer Service Representative adept at problem-solving, multitasking, and ensuring seamless business functions. Skilled in office management, data entry, food and beverage service and vendor coordination. Work Experience
Substitute Teacher, Kelly Services (Part-Time), Saint Louis, MO March 2025 - Present
Delivered engaging instruction across multiple grade levels (K–12) in the absence of regular teachers.
Followed and adapted lesson plans to maintain continuity of learning in core subjects.
Managed classroom behavior effectively, fostering a safe and respectful learning environment.
Communicated with school staff and administration to ensure daily objectives were met.
Office Administrator, Land Dynamics Inc., St. Louis October 2023 - August 2024
Property management's point of contact for tenants making inquiries about leases and/or maintenance of the property via phone or e-mail. Utilized software such as Sage Accounting, Asana, Teams, Microsoft Email, Outlook and Adobe.
Oversaw and streamlined tenant service requests, parking, building access badges and signage processes.
Create and/or update vendor proposals, contracts and amendments. Request, track, and verify tenant certificates of liability and property insurance.
Create, administer, and bill work orders.
Business Office Manager, Studio Optyx
March 2020 - January 2023
Directly managed an operations team of 8 employees, including remote workers, who were responsible for receiving, shipping, inventory management, and customer service levels.
Point of contact for the marketing team, regional sales managers and territory Sales Reps.
Analyzed workflow processes, identifying and implementing office improvements.
Ensured error-free invoice handling, enhancing financial accuracy. Negotiated client account billing terms
Rigorously monitored shipping logistics to uphold service standards. Laura Erwin
Customer Service Representative
Managed online store locator.
Utilized software such as Slack, Shopify and Sage Accounting. Handled hiring, training, mentoring, and disciplinary actions when needed.
Customer Service Team Lead, Studio Optyx
February 2018 - March 2020
Ensured precise data entry to create sales orders, invoices, credit memos, ledgers and statements.
Utilized CRM software such as Sage Accounting and Slack. Processed monthly billing payments.
Updated inventory and generated UPC codes.
Provided relevant freight status updates to customers. Assisted customers with log-in /technical issues involving online platforms.
Shipping and Receiving Associate, Studio Optyx
September 2015 - February 2018
Responsible for managing the flow of goods in and out of a warehouse. Unpacked shipments, inspected items, maintained inventory records, prepared and shipped orders.
Scheduled USPS and UPS freight pick-up.
Answered customer service calls regarding accounts and shipping. Utilized Sage accounting to create sales orders and invoices in an office setting.
Communicated with customers via phone and email.
Food Server, River City Casino (Part-Time), St. Louis March 2012 - July 2014
Served guests at a fast-paced, high-volume restaurant. Greeted customers, took orders, and answered questions regarding menu items.
Demonstrated extensive knowledge of food, wine, and spirits. Collaborated with kitchen staff to ensure timely service of quality meals. Utilized point of sale systems to accurately process payments and provide change.
Optimized customer satisfaction through timely and efficient service. Developed and maintained knowledge of food and beverage products. Maintained cleanliness of designated work areas to ensure a safe work environment.
Food Server, Fatz Cafe, Cheraw, South Carolina
August 2008 - December 2011
Assisted guests with their dining experience and provided excellent customer service.
Greeted customers, took orders, and answered questions regarding menu items.
Collaborated with kitchen staff to ensure timely service of quality meals. Utilized point of sale systems to accurately process payments and provide change.
Monitored inventory and restocked items as necessary. References
References available upon request
Developed and maintained a knowledge of food and beverage products. Optimized customer satisfaction through timely and efficient service.
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