Customer Service Representative

Lisi Millen

Remote Customer Service Representative

**** ******* **** ***, *******, GA 30012

678-***-**** **********@*****.***

Professional Summary

Customer Service Representative with 25+ years of experience in healthcare and behavioral support, recognized for compassionate client interactions, strong communication, and collaborative problem-solving. Adept at delivering service excellence in high-pressure environments while maintaining HIPAA compliance. Seeking to leverage deep healthcare and customer service experience in a remote customer service role.

Core Competencies

Remote Communication Tools, Conflict Resolution, HIPAA Compliance, Problem-Solving, Active Listening, Patient and Customer Support, Decision Making, De-escalation Techniques, Documentation & Record-Keeping, Cross-functional Collaboration

Professional Experience

Behavioral Healthcare Customer Service Representative

Robert Half (Remote/Conyers, GA) 10/2022 – 03/2025

• Delivered timely, empathetic service to patients and families, resolving issues via phone and virtual platforms.

• Ensured audit-ready claims and HIPAA-compliant records.

• Authorized psychological assessments and verified medical necessity.

• Identified and reported process gaps for operational improvement.

Mental Health Technician

Ridgeview Institute, Monroe, GA 2021 – 2022

• Assisted in patient crisis management and facilitated seamless daily care.

• Supported treatment plans and documented patient behavior for clinical staff.

• Participated in virtual care coordination meetings.

Mental Health Associate

Anchor Hospital, Atlanta, GA 2011 – 2021

• Conducted patient assessments and implemented personalized interventions.

• Applied de-escalation methods and supported ADLs in high-acuity units.

• Fostered positive patient outcomes through interdisciplinary collaboration.

Residential Care Technician

GRN Community Service Board, Lawrenceville, GA 2000 – 2010

• Delivered crisis intervention and vital sign monitoring.

• Maintained detailed records and a safe, clean care environment.

• Supported remote reporting and interdepartmental communication.

Education

Academic Diploma – General Studies

Rockdale High School, Conyers, GA – 1989

Certifications & Courses

Behavioral Healthcare Customer Service – Robert Half (2022–2025)

UnitedHealth Group – Optum (2022–Present)

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