Operations Manager General

Bradley Mckenzie

Calgary, Alberta T*Z *J* 587-***-**** *********@****.***

Operations Manager

Dedicated Operations Leader with extensive experience in the food services sector. Apply expertise in planning and best practices in business analysis to improve outcomes. An engaging leader continually focused on quality, detail, and profitability to exceed goals.

Key Skills

Process Improvement Leadership Product Knowledge Operations Strategic Planning Training Problem Solving Cost Control Vendor Management Client Service Data Analysis and Reporting Risk Management

Experience

Aramark Canada, Calgary, AB April 2023 - September 2024

Operations Manager Bethany Calgary

Oversaw EVS, Laundry and all Food Service to support the highest levels of Resident Experience, directing a team of support managers to facilitate site operations, creating initiatives to enhance and maintain high standards of resident satisfaction, while achieving financial and contractual expectations.

Managed the client relationship with Bethany to work in tandem to achieve excellent resident experience.

Ensured site was compliant for all safety audits, regulatory audits and internal audits.

7-11 Canada, Calgary, AB November 2021 - July 2022

Area Leader (in training)

Trained in comprehensive retail convenience-based business, including Merchandising, Fuel Operations, and age restricted products. Trained to oversee multiple corporate 7-11 locations.

BLCO Enterprises, Calgary, AB December 2019 - August 2021

General Manager of Operations, Canada

Directly oversaw operations of 27 KFC and Taco Bell franchised locations in BC, Alberta and Saskatchewan. Led a team consisting of a Director and 5 Area Managers while reporting to the COO.

Managed the team through Operations, Marketing and sales building to to substantially increase year over year sales in 2020 and 2021 despite the Covid Pandemic.

Took BLCO from 14th to 3rd place nationwide overall in Yum Brands Canada operational KPI Best on Block rankings, recognized by Yum Brands International for Breakthrough Improvements in 2020.

Developed and coached a team of focus driven engaged Area Managers to achieve outstanding Sales, Financial and Operations results.

The Second Cup Ltd, Calgary, AB July 2018 - December 2019

Regional Business Support Manager

Assisted Franchisees with sales building and profit building.

Audited and followed up to maintain corporate standards.

Trained and developed new franchisees.

Oversaw profitable operation of 3 corporately owned and run cafes.

Tim Hortons, British Columbia and Alberta May 2004 - July 2018

Manager of Franchise Performance, March 2013 - July 2018

Manager of Franchise Performance for 51 Franchise locations in Calgary and Southern Alberta. Worked with Franchisees and Branded Partners on new business opportunities, new restaurant opens and renovations, and assessing potential new locations.

Bradley Mckenzie *********@****.*** Page 2

Ensured that Training, Operations and all Brand Standards are met and maintained through extensive on-site coaching and mentoring of Managers and Team Members, and operational evaluations.

Assisted Managers and Franchisees to build top line sales and manage controls to meet bottom line profit goals.

District Manager, May 2004 - March 2013

Responsible for the entire province of Alberta for a period of over a year.

Taught the Advanced FST courses for Tim Hortons Employees and Franchisees throughout Alberta.

Assisted in the training, mentoring and development of new District Managers in both BC and Alberta.

Oversaw the testing process for the Specialty Coffee program. Results achieved led to expanded testing throughout Canada.

Manhattan Bagel, USA and Canada

Franchise Consultant, Buffalo, NY, USA

Responsible for a district encompassing 3 states.

Using self-developed break-even analysis and theoretical food cost programs, advised franchise operators on ways to improve profitability.

Completed operational analysis and advised on any and all aspects of franchisee operations to VP Operations of Manhattan Bagel.

Plant Manager - Manufacturing and Distribution, Calgary, AB, Los Angeles, CA, USA

Led the Management team on day-to-day operations, and for profit and loss of facility.

Spearheaded initiatives resulting in a 20% decrease in labour costs through improved efficiency.

Decreased the distribution costs from $3.50 per case to $2.00.

Implemented plans increasing fill rate of Customer orders from 80% to 98%.

Wendy’s Restaurants, Calgary, AB

Restaurant General Manager

Turned around 2 failing units to viable and profitable units.

Trained and developed 4 General Managers for other units in the region.

PepsiCo Canada - Pizza Hut Division, Calgary, AB

Restaurant General Manager

Turned around 3 failing units to viable and profitable units.

McDonalds Restaurants, Calgary, AB

Restaurant General Manager/Training Manager

Trained and developed 8 General Managers for units in the region, as well as some managers at all levels.

Turned around 5 failing units to viable and profitable units.

Education

Completed Basic, Intermediate and Advanced Operations courses, Intermediate Equipment courses and Managing Profitability courses with McDonalds Restaurants in Oakbrook Illinois

Completed Basic and Advanced management courses with Wendy’s Restaurants in Vancouver BC

Completed Targeting Selection and Effective Management Recruiting courses with Wendy’s Restaurants

Completed Manufacturing, Distribution and related Operational training with Manhattan Bagel

Completed Hospitality Managers Development Course at University of Guelph

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