Customer Success Project Management

Hannah Dreyfuss, MBA, PMP

https://www.linkedin.com/in/hannahdreyfuss007 **************@*****.*** 909-***-**** Broomfield, CO

Education

MBA, Masters Business Administration. California State University, San Marcos

Bachelor of Science, Organizational Comms. & Marketing Management. Cal Poly Pomona University

Certifications

PMP, Agile Scrum Master, Executive Coach, Six Sigma Lean Green Belt Training

Work Experience

Viega LLC: Project/Program Manager (Contract) (10/2024 -01/2025)

-Managed 5 concurrent, global, mission-critical supply chain metals manufacturing projects

-Utilized Plan, Do, Check, Act (PDCA Methodology) and Kaizen process to create 50% improvements in communication, efficiencies in project delivery, and data management

-Led engineering teams with Lean Six Sigma and Agile processes to collaborate across departments to deliver projects on time and in scope

-Built and presented Smartsheet dashboards for C-Suite to improve project visibility, enhance decision-making and showcase impact

-Strategic partner for Product and Service teams to improve customer partnerships and engagement

Deloitte: Consulting Manager (08/2021- 11/2023)

-C-suite Strategy and PMO Delivery Program Management

-Designed and facilitated to C-suite executives (CIO, CISO, CTO) to build strategic roadmaps

-Led and trained team of 15 in full SDSL software development sales lifecycles

-Managed SaaS Salesforce CRM project for sales impact of $500M

-Influenced revenue of $1B post-lab revenue opportunities in 2023

-Managed event technology strategy for 25+ events per year for CIO/CTO stakeholders

-Managed 20 global direct reports globally across India and Europe

-Built and drove high degree of trust with client(s) and leadership teams

Viasat: Master Data Management Analyst (04/2018 - 05/2021)

-Supported engineering and manufacturing teams with technical project management and data integrity infrastructure for 25+ product lines for $1billion revenue

-Developed and implemented Kaizen process for contract compliance for net revenue of $16.8 million

-Led data integrity team to reduce EBS R12 Oracle defects from 45,000 to 500 in less than 12 months

-Supported 15+ senior directors, across multiple verticals for complex projects process improvements

-Supported and influenced global OKRs/ KPIs/ SLAs for cost savings of $2 million in fiscal year 2021

-Translated business goals, through research and insights, into labor savings budget of $21 million

-Led and facilitated ERP process improvements for document control, contracts, change management verticals, and ISO9001 manufacturing compliance

-Managed compliance updated BOM configuration and Manufacturing Enterprise Systems (MES)

-Utilized BI tools, Tableau & Oracle EBS ERP for shipping, fulfillment, inventory warehouse management

-Coached, trained, and led teams/projects remote and virtually

-Influenced organizational transformation from legacy processes to AI and machine learning technologies and robotic process automation (RPA)

-High tolerance for ambiguity

Lazy Acres Inc. Grocery: Strategy Consultant (07/2020 -12/2020)

-Built a go-to-market strategy for revenue growth in e-commerce amid Covid-19 crisis

-Synthesized data for profit forecast and customer strategies to C-Suite

-Built social media campaign with client marketing team

-Conducted net-new customer growth geospatial heatmap assessment with GIS ESRI

-Focused and inspired remote team and maintained project urgency

The Ritz Carlton: Operations Food & Beverage Managing Supervisor (08/2017- 03/2018)

-Managed $20 million annual revenue across five business lines

-Hired and trained rotating team with 200 reports (full time and seasonal)

-Improved employee engagement 30% in three months through leadership and coaching

-Decreased annual labor costs 10% with improved budgets, schedule, and net new processes

-Managed schedule, labor, budget, payroll for 50 direct reports

-Managed inventory, purchasing, and P/L for Fine Dining and In Room Dining business lines

-Owned food and beverage budget forecast and operation strategy leveraging BI tools and Excel

-Managed large business events on budget and exceeded customer service goals

-Balanced simultaneous projects and outlet operations with competing stakeholders

The Arthur J Steakhouse: Operations Supervisor, Sommelier (04/2015 – 08/2017)

-Led, trained, and engaged rotating team of 35 employees

-Direct quota sales revenue of ~$1M over 2 years

-Managed full sales cycle and exceeded quotas year over year

-Luxury brand marketing and business development

-Navigated rapidly changing environments and work volume with positive demeanor

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