Client Support & Collections Specialist

KARA HARTIN

Phone: 380-***-**** Email: ********@*****.***

Professional Summary

Customer-focused professional with experience in collections support, account resolution, and financial client services. Skilled in handling payment-related inquiries, delinquent account discussions, retention efforts, and sensitive financial documentation across calls, chat, and email. Work Experience

Pyramid Consulting (Nationwide Financial) — Client Support Specialist 12/2024 – 08/2025 Columbus, OH

• Supported clients with account inquiries, billing questions, and payment-related issues

• Communicated account status and next steps to resolve outstanding matters

• Maintained confidentiality and documented all interactions accurately Alleviate Financial Services — Client Success Representative 04/2021 – 08/2024 Irvine, CA

• Worked with clients enrolled in debt relief programs

• Conducted inbound and outbound calls discussing account status and payment obligations

• Utilized negotiation and de-escalation to retain clients and resolve concerns HKT Teleservices — Chat Specialist

02/2018 – 03/2021 Dublin, OH

• Managed live chat interactions including billing and account resolution Transact Insurance — Customer Service Representative 08/2014 – 01/2018 Columbus, OH

• Assisted with applications and payment-related inquiries Education

Columbus Africentric High School — High School Diploma Skills

Collections & Account Resolution, Payment Follow-Up, Customer Retention, Call Handling, Conflict Resolution, Financial Documentation, MS Office

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