Fine Dining General Manager
Resume:
Stephanie Lampert
Sand Springs, OK *****
*********.*******@******.***
Work Experience
General Manager
Fine Dining Restaurant-Tulsa, OK
March 2024 to May 2025
Leading and motivating a team to deliver consistent, high-quality service and guest experiences A strong understanding of fine dining service standards, food and beverage operations, and wine pairing. Managing budgets, forecasting, and cost control is vital for ensuring profitability and financial stability Effective communication with staff, customers, and suppliers, as well as the ability to build strong relationships.
The ability to handle challenges and resolve conflicts swiftly and effectively is crucial in a high-pressure environment.
Maintaining high standards of cleanliness, ambiance, and presentation in a fine dining setting requires meticulous attention to detail.
Fine dining restaurants are constantly evolving, requiring a manager who can adapt to changes in trends, customer preferences, and technology
A customer-oriented approach, with a dedication to exceeding guest expectations, is essential for creating a positive dining experience.
In a fine dining setting, a general manager should have a strong understanding of wine and cocktail pairing, as well as knowledge of upscale service standards. The ability to build a high-performing team that is dedicated to providing exceptional service. Managing budgets, forecasting, and cost control is essential for ensuring profitability and financial stability
Bartender/Banquet Bartender
Hard Rock Cafe and Casino-Tulsa, OK
September 2023 to May 2024
1. Prepare the bar for service
2. personally recognize regulars
3. Greet guests quickly and with a smile, addressing them by name 4. Provide guests with information regarding food and beverages 5. Take orders efficiently and accurately, and record orders accurately in the POS system 6. Suggestively sell items the guest may be interested in or that we are actively promoting 7. Prepare and serve quality beverages consistent with the restaurant’s standard drink recipes accurately and efficiently
8. Ensure smooth operation of the restaurant
9. Maintain cleanliness in all areas of the bar including counters, shelves, sinks, utensils, and storage areas
10. Drop off items as they become ready and check back to ensure guest satisfaction during their meal 11. Complete all side work tasks prescribed by Manager on Duty Server/Bartender
Tulsa, OK
August 2022 to February 2024
1. Prepare the bar for service
2. personally recognize regulars
3. Greet guests quickly and with a smile, addressing them by name 4. Provide guests with information regarding food and beverages 5. Take orders efficiently and accurately, and record orders accurately in the POS system 6. Suggestively sell items the guest may be interested in or that we are actively promoting 7. Prepare and serve quality beverages consistent with the restaurant’s standard drink recipes accurately and efficiently
8. Ensure smooth operation of the restaurant
9. Maintain cleanliness in all areas of the bar including counters, shelves, sinks, utensils, and storage areas
10. Drop off items as they become ready and check back to ensure guest satisfaction during their meal 11. Complete all side work tasks prescribed by Manager on Duty Bartender/Server
Secret Society-New York, NY
May 2021 to May 2022
1. Prepare the bar for service
2. personally recognize regulars
3. Greet guests quickly and with a smile, addressing them by name 4. Provide guests with information regarding food and beverages 5. Take orders efficiently and accurately, and record orders accurately in the POS system 6. Suggestively sell items the guest may be interested in or that we are actively promoting 7. Prepare and serve quality beverages consistent with the restaurant’s standard drink recipes accurately and efficiently
8. Ensure smooth operation of the restaurant
9. Maintain cleanliness in all areas of the bar including counters, shelves, sinks, utensils, and storage areas
10. Drop off items as they become ready and check back to ensure guest satisfaction during their meal 11. Complete all side work tasks prescribed by Manager on Duty Operations Manager
SL Lampert Sicherheit-Mannheim
June 2014 to April 2022
I. Security Expertise:
• Industry Knowledge: Understanding various security domains (physical, cyber, information), security principles, risk management, and industry trends is crucial.
• Technical Skills: A solid grasp of security technologies, protocols, and best practices relevant to your company's services.
• Incident Response: Ability to develop and implement incident response plans and handle security breaches or emergencies effectively.
II. Business Acumen:
• Strategic Vision & Planning: Ability to set clear business goals, develop strategic plans, and adapt to changing market conditions.
• Financial Management: Understanding financial statements, budgeting, cost control, pricing, and financial planning to ensure profitability and sustainability.
• Sales & Marketing: Developing a strong brand, identifying target markets, building client relationships, and effectively marketing security services.
• Contract Management: Understanding contracts, negotiating terms, and ensuring compliance with legal and contractual obligations.
• Regulatory Compliance: Ensuring the company operates within legal and regulatory frameworks related to security services and data protection.
III. Leadership & Management Skills:
• Leadership: Inspiring and motivating a team, setting a positive work environment, fostering teamwork, and guiding the company towards its vision.
• Team Management: Effectively recruiting, training, managing, and developing security personnel and staff.
• Communication: Clearly and effectively communicating with clients, employees, and stakeholders both verbally and in writing.
• Decision Making: Making sound judgments and strategic decisions under pressure and in ambiguous situations.
• Problem Solving: Analyzing complex situations, identifying problems, and developing effective solutions for clients and operational issues.
• Client Relationship Management:Building and maintaining strong relationships with clients by understanding their needs and providing exceptional service. IV. Essential Soft Skills:
• Integrity and Ethics: Upholding high ethical standards and building trust with clients and employees is fundamental in the security industry.
• Adaptability: Remaining flexible and adaptable to evolving security threats, technological advancements, and changing market dynamics.
• Networking: Building relationships with industry professionals, vendors, and potential clients Branch Manager
TP High Professionals-Mannheim
January 2010 to May 2014
1. Interpersonal skills.
2. Communication and motivation.
3. Organisation and delegation.
4. Forward planning and strategic thinking.
5. Problem solving and decision-making.
6. Commercial awareness.
7. Mentoring.
8. Evaluating information objectively and identifying patterns and trends. 9. Data Analysis: Interpreting complex data to inform decision-making. 10. Problem-Solving: Identifying and developing solutions to complex business challenges. 11. Strategic Thinking: Formulating long-term plans and goals for clients. 12. Communication and Interpersonal Skills:
13. Effective Communication: Clearly and concisely conveying information to clients and stakeholders. 14. Active Listening: Understanding client needs and concerns. 15. Empathy: Understanding and acknowledging client perspectives. 16. Collaboration: Working effectively with team members and clients. 17. Leadership: Inspiring and motivating teams to achieve project goals. 18. Business Acumen and Soft Skills:
19. Industry Knowledge: Understanding the specific industry or sector in which they are consulting. 20. Commercial Awareness: Understanding how economic factors impact businesses. 21. Time Management: Effectively managing multiple projects and deadlines. 22. Adaptability: Adapting to new situations and information quickly. 23. Emotional Intelligence: Understanding and managing emotions in a professional setting. 24. Creativity: Thinking outside the box and developing innovative solutions. Unemployment Specialist
Agentur für Arbeit-Mannheim
August 2000 to December 2010
Education
Associate's degree in Unemployment Specialist
Agentur für Arbeit, Mannheim-Mannheim
August 1997 to August 2000
Skills
• Forecasting (10+ years)
• Aloha POS (5 years)
• Banquet experience (1 year)
• OpenTable (6 years)
• Budgeting (10+ years)
• Relationship Management (10+ years)
• Upselling (10+ years)
• Micros POS (1 year)
• Bartending (10+ years)
• Restaurant Experience (10+ years)
• Serving Experience (10+ years)
• B2B sales (10+ years)
• Contract Management (10+ years)
• Food Safety (10+ years)
• Restaurant Management (2 years)
• Event Planning (10+ years)
Languages
• German - Fluent
• English - Fluent
Contact this candidate