Customer assistance
Resume:
Tiffany Harrill
https://www.linkedin.com/in/tiffany-harrill-25z
Chattanooga, TN 37412
**************@*****.***
Professional Summary
Dynamic and results-driven professional with over a decade of experience in customer service, entrepreneurship, and business growth. Renowned for delivering exceptional customer experiences, driving international business expansion, and implementing innovative strategies that exceed expectations. A proven leader with technical expertise, empathetic communication skills, and a relentless commitment to excellence, making me an indispensable asset to any organization. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Owner/Creator
All tumblers matter-Chattanooga, TN
January 2019 to Present
Responsibilities:
- Custom tumbler cup creation
- Bill/order management and shipping
Accomplishments:
- International shipping to eight countries across three continents
- Social media advertising campaigns
- Invoice generation through Square, Google, and PayPal platforms
- Website development using Facebook Meta, Square, Google, and GoDaddy
- Domain registration for GoDaddy and Google domains
- Inventory and order organization using Excel and Word software
- Payment processing through Facebook Pay, Meta, Square, and PayPal
- Creation of pay links for customers to facilitate order payments
- Supplier partnerships with Silhouette Cameo, Cricket, Google, and Adobe Illustrator, as well as Photoshop, for designing and creating images and designs for customers’ tumbler cups and ECT
- Comprehensive customer support and consultation on all aspects of orders to ensure alignment with customer expectations and visions
- Proficiency in order receiving, shipping, customer service, internet, and computer skills
- Strong troubleshooting abilities
Skills:
- Inventory and order organization
- Payment processing
- Customer support and consultation
- Proficiency in internet and computer skills
- Strong troubleshooting abilities
Authorized to work in the US for any employer
January 1994 to Present
I am a United States citizen born in Florida and do not require sponsorship to work within the United States.
Customer Service Representative Transportation
UnitedHealthcare-Chattanooga, TN
August 2023 to February 2025
Customer Service Representative Responsibilities
Phone Calls and Member Support:
- Assist members with their health coverage benefits, including transportation ride cancellations, updates, ride status checks, and appointments with doctors, grocery stores, pharmacies, and other healthcare providers.
- Provide support to members who lack transportation or have mobility issues. Medicare and Medicaid Benefit Verification:
- Verify Medicare and Medicaid benefits.
- Check OTC benefit funds.
Mobile App and UHC.com Website Navigation:
- Assist members in navigating their mobile apps and UHC.com websites.
- Help members apply for PCP doctors, clinics, and specialist doctors through their accounts. Benefits Explanation and Clarification:
- Provide explanations and clarify benefits to members who have questions or misunderstandings.
- Transfer members to the appropriate department for assistance when necessary. Benefits Coverage Information:
- Provide information on services and procedures covered by members’ insurance and benefits. Personal Information Update:
- Update members’ personal information within their accounts. Medicare and Medicaid Insurance Coverage:
- Ensure compliance with Medicare and Medicaid insurance coverage requirements. All Customer Service-Based Activities:
- Take calls and answer phone inquiries.
- Navigate accounts and programs.
Call Center Agent
Concentrix-Chattanooga, TN
March 2023 to February 2025
Utilizing TurboTax for two distinct projects
Managing United Healthcare benefits insurance coverage on three separate occasions Utilizing Optum home prescription delivery services Obtaining Medicare and Medicaid insurance coverage Providing comprehensive customer service through phone calls, answering inquiries, navigating accounts, and administering programs
Customer Service Representative/Call Center
Optum Health United Health Care-Chattanooga, TN
May 2023 to August 2024
Customer Service Representative Responsibilities
- Prescription Transfer: Transfer prescriptions from local pharmacies to Optum Rx mailing pharmacies.
- Prescription Coverage Verification: Confirm whether prescriptions are covered by insurance.
- Customer Support: Provide assistance to customers with their accounts, information, and inquiries.
- Medicare and Medicaid Benefit Verification: Verify Medicare and Medicaid benefits for customers.
- Member Benefits Explanation: Clarify member benefits for customers who may have questions or misunderstandings.
- Question and Direction Transfer: Redirect customers to the appropriate department for assistance with their inquiries.
- All Customer Service-Based Activities: Take calls, answer phones, navigate accounts and programs, and provide general customer support.
Customer Service Representative
Intuit-Chattanooga-TN
March 2024 to April 2024
Customer Service Representative Responsibilities
- Calling and Customer Support: Provide phone support to customers, addressing their inquiries and concerns.
- Tax Preparation Assistance: Assist customers in processing their taxes, including filing tax returns and uploading necessary documents for the Certified Public Accountant (CPA) to review.
- Tax Preparation Package Selection: Help customers select appropriate tax preparation packages based on their specific needs.
- Documentation and Information: Maintain accurate records and provide comprehensive information to customers regarding tax-related matters.
Sales Services
- Salesforce Integration: Utilize Salesforce
Customer Service Representative
TurboTax, Intuit-Chattanooga, TN
March 2023 to April 2023
Customer Service Representative Responsibilities
- Phone Calls: Respond to customer inquiries and provide support.
- Tax Processing Assistance: Assist customers in filing their taxes, including processing tax returns and uploading necessary documents for the CPA to review.
- Tax Preparation Package Selection: Assist customers in selecting the most appropriate tax preparation packages based on their individual needs.
- Technical Support: Provide technical assistance to customers with Salesforce-related inquiries. Sales Services
- Sales Consultations: Conduct sales consultations to comprehend customer requirements and tailor solutions accordingly.
- Product Demonstrations: Present and provide accurate information to ensure comprehensive understanding.
CNA - Certified Nursing Assistant
NHC Chattanooga-Chattanooga, TN
October 2017 to July 2018
As a Certified Nursing Assistant (CNA), I provide comprehensive care to residents in a long-term nursing facility and rehabilitation center. My responsibilities encompass a specific section within the Alzheimer’s and dementia ward, a position I was entrusted with even before graduating from the CNA program and obtaining my certification.
From the outset, I have consistently demonstrated my commitment and dedication to providing exceptional care. I adhere to a daily personal care routine for my patients, ensuring that their needs are met during my shifts, as they may not be able to tend to themselves. Additionally, I prioritize the cleanliness and well-being of their residences, treating them as if they were members of my own family. I maintain a consistent and respectful demeanor, never treating anyone differently or rushing through their care.
By doing so, I strive to create a sense of belonging and dignity for my patients, ensuring that they feel valued and cherished. The elderly individuals in my care are not immune to emotions such as feelings, hurt, and sadness, just like anyone else in their situation. I recognize and address these emotions with empathy and understanding, fostering a supportive and nurturing environment. Picker, Packer, Stow, Sorter
amazon-Chattanooga, TN
August 2013 to September 2017
Responsibilities:
- Sorting orders
- Picking orders
- Stocking orders
- Packing orders ready for shipping
Achievements:
- Consistently met or exceeded productivity goals by maintaining a high level of efficiency and accuracy in completing assigned tasks.
- Demonstrated strong attention to detail in performing quality checks on products, ensuring they meet company standards.
- Collaborated with team members to streamline processes and improve workflow, resulting in increased productivity.
- Adhered to all safety protocols and guidelines, promoting a safe work environment for all employees.
- Maintained cleanliness and organization of the work area, contributing to a positive and efficient work environment.
- Provided excellent customer service by promptly addressing customer inquiries and resolving issues in a professional manner.
- Frequently recognized for exceptional performance through employee recognition programs.
- Achieved a XX% increase in sales through upselling techniques and suggestive selling strategies.
- Served as a reliable team member by consistently arriving on time for scheduled shifts.
- Demonstrated flexibility by willingly taking on additional shifts or adjusting availability based on business needs.
- Maintained accurate cash handling procedures, including counting cash drawers at the beginning and end of each shift.
- Closely followed company policies regarding food safety regulations to ensure compliance at all times.
- Assisted with inventory management by accurately tracking stock levels and notifying supervisors when supplies needed replenishment.
- Effectively communicated with coworkers and managers regarding any issues or concerns that may arise during shifts.
- Possessed strong problem-solving skills, quickly finding solutions to challenges that arose during daily operations.
- Demonstrated ability to work well under pressure during busy periods while maintaining composure.
- Took initiative in learning new tasks or responsibilities outside of regular job duties. Key Achievements:
- Maintained confidentiality when handling sensitive customer information and company operations.
- Actively participated in training sessions and workshops to enhance job knowledge and skills.
- Developed positive relationships with colleagues through teamwork, collaboration, and mutual respect.
- Consistently received positive feedback from customers for providing exceptional service and exceeding expectations.
- Completed assigned tasks within designated timeframes while adhering to quality standards.
- Operated various equipment and machinery required for job tasks efficiently, adhering to safety guidelines at all times.
- Demonstrated a strong work ethic by consistently demonstrating a high level of commitment to job responsibilities.
- Proactively identified areas for improvement in daily operations and suggested solutions to management.
House Tenant
Breathable Space-Chattanooga, TN
June 2000 to April 2015
Maintaining a Clean and Comfortable Home
By diligently cleaning their residence, individuals can significantly reduce stress levels and transform their living space into a more breathable and inviting environment for themselves and their family. Server/Hostess
creekside retirement center-Chattanooga, TN
May 2013 to September 2013
During my tenure as a server in the dining room area of the retirement facility, I had the privilege of serving patrons who frequented the establishment for meals and social gatherings. Care Taker
Smile Companion-Chattanooga, TN
March 1996 to July 2013
Responsibilities
* Caretaker Quality Time Support:
* Assisted individuals with daily activities and routines that were challenging to perform independently at home.
* Provided household chores assistance to those who lacked the ability to perform these tasks or had family members unable to do so.
* Handled their shopping responsibilities when they were unable to do so.
* Provided companionship and friendship to ensure they felt included and valued.
* Medication Assistance and Reminders:
* Administered medications to individuals as prescribed.
* Set reminders for medication intake to ensure timely compliance. Daycare Worker
cstcc cdc center-Chattanooga, TN
January 2004 to May 2009
During my tenure as a child development educator, I worked with children from the age of six weeks to five years old. My primary responsibility was to assist them in preparing for kindergarten and pre- kindergarten classes. I had the flexibility to design my own curriculum, ensuring that children engaged in diverse learning activities throughout the day. This approach enabled them to acquire a strong foundation in essential skills and knowledge, making them better equipped to excel in the pre- kindergarten classrooms of the daycares they would eventually attend. Crew Member/Cashier, Waitress, Cook
pizza hut-Chattanooga, TN
March 1998 to June 2008
Responsibilities:
- Waitress: Lobby front, front cashier, cook, prep stock loader/unloader, shift supervisor
- Customer service: Dishwasher
- Product preparation: Prepared ordered products
- Lunch service: Tended to sitdown dining room for lunch service, ensuring customers enjoyed in-house salad and pizza bars during lunch hours
Crew Member/ Cashier, Cook, Store Manager
long john silvers-Chattanooga, TN
January 1994 to July 2007
Responsibilities:
- Managed the store as a fill-in manager during the absence of our regular manager.
- Processed bank transactions as necessary.
- Worked as a waitress in various roles, including lobby front, front cashier, cook, prep stock loader/ unloader, and shift supervisor.
- Provided customer service in the dishwasher department.
- Prepared ordered products.
- Operated the dining room, ensuring the comfort and enjoyment of customers in our sitdown dining area. Customer Service Crew Member/cashier
mr zip-Chattanooga, TN
June 2001 to November 2006
Responsibilities lobby front cashier stock loader/unloader Customer service
Cashier
Crew Member/cashier, Cook mcdonalds-Chattanooga, TN February 1999 to August 2004
Responsibilities:
- Drive true lobby front cashier
- Cook prep
- Stock loader/unloader
- Customer service dish washer
Key Achievements:
- Consistently met or exceeded productivity goals by maintaining a high level of efficiency and accuracy in completing assigned tasks.
- Demonstrated strong attention to detail in performing quality checks on products, ensuring they meet company standards.
- Collaborated with team members to streamline processes and improve workflow, resulting in increased productivity.
- Adhered to all safety protocols and guidelines, promoting a safe work environment for all employees.
- Maintained cleanliness and organization of work area, contributing to a positive and efficient work environment.
- Provided excellent customer service by promptly addressing customer inquiries and resolving issues in a professional manner.
- Frequently recognized for exceptional performance through employee recognition programs.
- Achieved XX% increase in sales through upselling techniques and suggestive selling strategies.
- Served as a reliable team member by consistently arriving on time for scheduled shifts.
- Possessed strong problem-solving skills, quickly finding solutions to challenges that arose during daily operations.
- Effectively communicated with coworkers and managers regarding any issues or concerns that may arise during shifts.
- Assisted with inventory management by accurately tracking stock levels and notifying supervisors when supplies needed replenishment.
- Closely followed company policies regarding food safety regulations to ensure compliance at all times.
- Maintained accurate cash handling procedures, including counting cash drawers at the beginning and end of each shift.
- Demonstrated flexibility by willingly taking on additional shifts or adjusting availability based on business needs.
- Efficiently operated various equipment or machinery required for job tasks, following safety guidelines at all times.
• Consistently received positive feedback from customers for providing exceptional service and exceeding expectations
• Punctually completed assigned tasks within designated timeframes without sacrificing quality standards
• Cultivated positive relationships with coworkers through teamwork, collaboration, and mutual respect
• Willingly participated in training sessions or workshops aimed at improving job knowledge or skills
• Maintained confidentiality when handling sensitive information related to customers or company operations
• Took initiative in learning new tasks or responsibilities outside of regular job duties
• Demonstrated ability to work well under pressure during busy periods while maintaining composure
• Proactively identified areas for improvement in daily operations and suggested solutions to management
• Demonstrated strong work ethic by consistently demonstrating a high level of commitment to job responsibilities
Crew Member/Cashier, Stock, Backroom, Freezer
food lion-Chattanooga, TN
January 1998 to September 2000
Occupied the position of a front store cashier.
Education
NHC long-term nursing facility - Chattanooga, TN
October 2017 to July 2018
High school diploma or GED in Early Childhood Education Chattanooga Tennessee techc community college - Chattanooga, TN May 2004 to May 2010
Skills
• Project management software
• Customer relationship management
• Google Search Console
• Social media marketing
• ChatGPT
• Sales Experience
• Customer retention
• Microsoft Outlook
• Public relations
• Events management
• Fluent
• B2B sales
• Google App Engine
• Personal Assistant Experience
• Java
• Customer Service
• AI program
• Windows Xp
• Sales support
• Excel
• Visual Studio
• SEO
• CRM software
• Product management
• MailChimp
• Direct sales
• Google Analytics
• Marketing
• Relationship management
• Visual Basic
• Social media management
• Adobe Acrobat
• Communication skills
• B2B
• Customer acquisition
• Google Ads
• Google Docs
• Email marketing
• Business development
• IT Experience
• Canva
• Time & Attendance Systems
• Data Entry
• Salesforce
• Quality Assurance
• Computer Literacy
• Organizational Skills
• Management
• Project management
• Microsoft Powerpoint
• JavaScript
• Marketing automation
• Administrative Experience
• English
• Analytics
• Adobe InDesign
• Team management
• Event planning
• Google Suite
• Classic AI approach
• Training & Development
• Discharge Planning
• WordPress
• Research & Development
• Facebook Advertising
• Computer Skills
• Analysis Skills
• Advertising sales
• Research
• Google AdWords
• Digital marketing
• Negotiation
• Lead generation
• Google Analytics 360
• Content management systems
• Microsoft Word
• Word Processing
• Outside Sales
• Performance marketing
• Sales
• Troubleshooting Languages
• Google Gemini
• Google Ad Manager
• Adobe Illustrator
• Adobe Creative Suite
• Data analytics
• Microsoft Office
• iOS
• Market research
• Adobe Photoshop
• Google AI
• Google Compute Engine
• HubSpot
• Account management
Languages
• English - Fluent
Links
https://profile.indeed.com/p/tiffanyh-07w945j
https://www.linkedin.com/in/tiffany-harrill-25z
Military Service
Branch: NOT A VETERAN
Service Country: United States
Rank: NOT A VETERAN
July 1981 to April 2025
NOT A VETERAN
Commendations:
NOT A VETERAN
Certifications and Licenses
Driver's License
CNA
Additional Information
• Empathetic Customer Experience: Catalyzing Business Growth**
• Innovative Customer Service Strategies:**
I develop comprehensive customer service strategies that cater to diverse customer needs and preferences.
• Enhanced Public Engagement and Social Media Presence:** I implement strategies to boost public engagement and strengthen the company’s social media presence.
• Fostering Empathetic Company Cultures:**
I conduct employee training to foster empathetic company cultures that prioritize employee well-being and foster a positive work environment.
• Data-Driven Solutions for Informed Business Decisions:** I provide data-driven solutions that empower businesses to make informed decisions based on objective evidence.
• Transforming Businesses Through Empathetic Customer Experience**
• Developing innovative customer service strategies
• Enhancing public engagement and social media presence
• Fostering empathetic company cultures through employee training My philosophy:
Customers are individuals with emotions and stories – not just statistics. Empathy, respect, and active listening build trust, loyalty, and a flourishing reputation. As a multifaceted versatile professional with expertise in customer service, IT, finance, data analysis, sales management, and administration, I drive business growth through innovative approaches. Which has lead my guiding principle to conduct my interactions with customers with emotions and experiences, not merely data points because they are individuals. By cultivating empathy, respect, and active listening, we can build trust, loyalty, and a strong reputation for our business.
Contact this candidate