Digital Marketing Customer Service

Page *

Education

Bachelor of Science,

Business Administration

– Major Business with

Minor in Marketing.

Graduation: May 2026

GPA: 3.40

Key Skills

Key Skills:

Customer service,

customer satisfaction,

issue resolution,

planning, leadership,

presentation skills,

training, cash operations

and sales

Awards

5 time winner of Dublin

Community Champion

Award

Volunteering:

50+ hours with the City

of Dublin

Miracle League peer

volunteer

100+ hours Volunteer at

the Columbus Library

Served food during

Ramadan at Noor Islamic

Cultural Center, as well

as various Food pantries

Multilingual fluency:

English, Hindi, Urdu

Zinia Rehman

661-***-**** *****.********@*****.*** linkedin.com/in/zinia-rehman/ Summary of Qualifications

Ambitious college student majoring in Business with a minor in Marketing, seeking a marketing internship with a focus on all types of marketing aspects including digital strategy, social media content creation, and brand engagement. Aim to use academic knowledge and strong customer-facing experience to contribute to a dynamic marketing team. Passionate about digital communication and the way brands connect with audiences online. Strive to gain hands-on experience in content planning, campaign execution, and performance analysis. Eager to learn, grow, and support the organization’s marketing goals while developing skills for a future career in digital marketing.

Education Highlights:

Foundations of Accounting Managing Systems and Projects Business Analytics Cultural IQ in Business

Marketing Principles Database Fundamentals

Consumer Marketing Managing Processes

Foundations of Professional Sales Public Speaking

Digital Marketing and Sales Strategies

Brand Management

EXPERIENCE:

May -Dec

2024

Team Member, Macaron Bar Columbus OH

● Prepared and decorated over 1000 macarons daily using precise techniques ensuring fully stocked displays and organized inventory for better customer interactions and store experiences

● Assisted 50+ customers per shift in selecting products and processing purchases quickly and well using the POS system to enhance checkout experiences and encourage repeat business

● Accurately filled over 100+ delivery and bulk orders ensuring timely completion to maintain customer satisfaction while supporting business efficiency Sept -Dec

2022

Front Desk Operations, North Side Dormitories Columbus OH

Greeted over 100+ residents and visitors daily while providing friendly and insightful assistance when needed to ensure a smooth and welcoming experience for everyone

Efficiently processed, stored and distributed mail and packages to residents to ensure satisfaction

Checked in and out an average of 150+ residents during breaks, using the system to accurately log entries and exits allowing for smooth transitions and accurate records Jul 2020 -

May 2021

Crumbl Cookies Columbus OH

● Trained new staff members on their responsibilities and procedures, utilizing detailed training materials to ensure the best understanding to help result in improved team performance

● Baked and decorated cookies weekly by using consistent techniques to ensure the best quality

● Operated the Point of Service station to take and fill over 100 orders per shift while engaging with customers to provide smooth and efficient service through accurate order fulfillment Operations management product experience //backend product management business analyst

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