Customer Service Technical Support
Resume:
Andrea Cammelleri
********@*****.*** Mechanicsburg, OH, US 614-***-****
WORK HISTORY
IT Service Desk Analyst at Nationwide
August 2002 - August 2025 (23.5 Years)
Provide technical support for hardware and software issues via inbound calls. Document trouble codes for future reference and maintain a comprehensive database of customer issues.
Ensure 110 customer satisfaction through effective follow-up and resolution of technical problems.
Support various departments including NI, NSC, NF, THI, Tcomm, Claims, and Agency. Help Desk Customer Service Representative at CJB Restaurant and Supplies Inc. July 1997 - November 2003 (6.5 Years)
Managed a database of customer trouble codes and provided support for employee computer issues.
Conducted computer repairs and upgrades for laptops and desktops. Oversaw ordering, inventory management, loss prevention, and POS support. Built custom computers and developed programs to maintain files. Operations Manager at Associated Family Photographers August 1986 - June 1997 (11 Years)
Managed studio operations for the Northeastern Ohio territory, including hiring and training new employees.
Provided exceptional customer service and increased sales annually. Maintained payroll and bonus programs, and repaired photographic equipment. Handled digital imaging and electronics repair.
EDUCATION
Columbus State Community college -
Graduated 2002-01-01
Electronic Engineering Technology
SKILLS
MS-Access, 23 years 6 months
Microsoft Word, 23 years 6 months
Microsoft Works, 23 years 6 months
Microsoft Excel, 23 years 6 months
Microsoft Windows, 23 years 6 months
AutoCAD, 4 years
Technical Support, 25 years
Electrical Engineering, 2 years
Spreadsheets, 2 years
Claim Processing, To complete
Customer Service, 30 years
Databases, 10 years
Customer Satisfaction, 30 years
Word-processing, 10 years
DOS (Disk Operating System), 23 years 6 months
LANGUAGES
English, Native/Bilingual
ABOUT ME
I have management experience: 1 years
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