Project Manager Scrum Master

Fnu Rakesh Kumar

201-***-**** *******@*****.*** Green Card I Jersey City, New Jersey, 07306

Profile

A professionally qualified, project delivery-focused project leadership quality with more than 10 years’ experience. A strategic planner who rapidly learns new subject matters. Excellent verbal, written communication & analytical skills. Adept team leader across discipline culture and geographic area. Energetic, problem solving, self-motivated leader with an open & positive mindset.

Summary of Knowledge skills I Experience

CSM and PMP-PMI certified Scrum Master/ Project Manager.

Experience in Agile, Waterfall and hybrid project methodology and Scrum/ Kanban/SAFe/ XP/ Lean Framework to develop software through collaboration, SDLC- Software development life cycle /PMLC, self-organizing & x-functional teams.

Facilitation management & servant leadership experience in Scrum ceremonies (product backlog refinement, sprint planning, daily stand up, sprint review, retrospective) artifact, release planning and deployments using Ci/CD(DevOps) pipeline.

Experience in Kanban approach to develop repetitive s/w using its principles & its reports in terms of cycle/ lead time & CFD.

Experience in Software development, third party software application replacement, data migration, Integration (ETL, API, FTP, SFTP), change management & ERP/ SAP/CRM implementation in banking, sales, retail and supply chain.

Responsible for ensuring User Stories meet the INVEST Criteria, estimated using planning poker & T-shirt sizing and backlog are prioritized using Moscow, Kano, story mapping & Business value /ROI -based techniques and value stream mapping.

Monitored E2E development progress in agile environment using burn down, burn up, velocity, commits/ deployments, Cycle/ Lead time, dependency management and JIRA based real-time Dashboards (Filter, two-dimensional, Pie chart, Issue statistics etc.). along with various Project status reports, performance metrics/ KPI, Milestones, deliverables, budget and timeline.

Knowledge & Experience in SAFe, its ceremonies (PI planning, ART Sync, Epic Refinement, Scrum of Scrums, Inspect, adapt).

Experience working with peer SM, Release Train Engineers, and Agile Coaches to increase the effectiveness of Scaled Agile.

Worked with self-organizing, cross functional team viz PO-Product Owner, BA, QA & dev team in deciding and negotiating DOR, AC & DOD for Potentially Shippable Product Increment (PSPI).

Proponent of adopting Extreme Programming (XP) best practice such as code review, Pair programming, refactoring, TDD- Test driven development, ATDD- Acceptance test driven development, and BDD- Behavior driven development, Continuous integration, small releases and automated testing for faster code to market & improved software quality.

Experience working on CI/CD pipeline or DevOps projects, practice and tools for software developments.

Agile transformation, agile development, Coaching, mentoring, Conflict resolution skills/management, change management, problem solving, continuous improvement, attention to details, critical thinking, interpersonal, technical, analytical skills, impediments removal and productivity enhancement using collaboration & Data driven approach

Communication skills and Stakeholders management using RACI, and grid-based metrics on Power, Importance & Influence.

Risk, Issue, dependency, impact analysis & management following structured approach and its mitigation strategies using RAID/ RAG reporting system. Risk metrics were created based on severity, probability and occurrence and their mitigation plan.

Experience using PPM tools & technologies, JIRA/Dashboard, JIRA analytics & reporting (JQL-Jira query language), confluence, SharePoint, ServiceNow, Visio, bitbucket/GitHub, MS project, PTS, PPRT, snowflake, data warehouse, SQL and Power BI.

Strong Critical thinking, interpersonal, technical & analytical skills for project implementation.

Helped business in decision making by providing SWOT analysis, feasibility study, root cause analysis, cost benefit analysis, business requirements gathering As Is -To Be analysis, Gap analysis, Process workflow, pareto analysis and regression analysis.

Experience in implementing SAP & CRM in manufacturing, sales, supply chain and retail companies.

Developed project documents viz Business case, Project Charter, Project plan, Scope, Resource estimation, optimization, Budget, Timeline, Quality management, stakeholder, and Risk management plans.

Ability to work independently and manage multiple projects and teams.

Experience in the Banking, Financial service industry, Capital market (Equity, debt- Fixed Income products, CDS/derivatives), Trading/ OTC (Murex), risk assessment (RWA) & trade life cycle (front, mid & back office).

On boarding financial market products on Murex (OTC) and monitoring Data flow in term of P&L, Cashflow, PV, Notional through Tidal Job (ETL- Data Integration) from front, Mid to back office and Data warehouse Snowflake/ Power BI/ SQL/Regulatory tools.

Experience & understanding Market, Credit & Liquidity risk, and their assessment RWA and regulatory requirement/compliance in terms of Capital adequacy ratio, LCR, NSFR, DFAST/ CCAR, Volcker and transparency in security lending business.

Collaborated across business units, RTB/CTB/ Product control, development teams, analytics team, and legal & compliance to proactively manage details throughout projects.

Experience in Financial management of project budgets, tracking expenses, cost control, forecast resource needs, financial variances, financial reporting and analysis.

Professional Experience

Sr Scrum Master I Bank of America, New Jersey I Feb 2024 – Current

Project was based on Vendor application replacement of existing CRM (Candidate relationship management), Application Tracking systems (ATS) and Fieldglass (Labor contract management) with third party applications.

Facilitated as servant leader Scrum ceremonies (backlog refinement, sprint planning, daily stand up, sprint review & retrospective), created scrum artifacts, release planning was done for deployments using CI/CD(DevOps) pipeline.

Monitored E2E S/W development progress using Agile Metrics/ Performance metrics viz burn down, burn up, velocity, Releases, commits/deployments, Cycle/ Lead time, dependency (Plan – JIRA) and JIRA based online real-time JQL based Dashboards (Filter, two-dimensional, Pie chart, Issue statistics etc.) along-with various end to end progress status reports & charts.

Regularly conducted retrospective meetings to review performance, enhance team collaboration, maturity and action plan.

Worked with Product owner on regular basis to develop comprehensive backlog of user stories that define the work that must be developed by development team.

Organized workshop to educate the team about Agile methodology, best practices of scrum specially with respect to grooming and maintaining and prioritizing product backlog.

Performed global cost estimation, budget, timeline & scope for Merging of 2 CRM’s, namely of Non-USA & USA to USA, ATS and Field glass involving LOB (Line of Business), Information Technology, Workday Integration, Data team for funding & approvals.

Used Jira and confluence, SharePoint and PPRT (BOFA project monitoring tools) and created various Jira Dashboards & Monitored JIRA’s for in-house new hiring portal application for BAU business.

Prepared Project Plan incorporating EPMO/PMO’s compliance, Regulatory, Tollgates requirement and vendor Project plan.

Evaluated and finalized Data feed from one system to other system (bt-Convergence BOFA) for vendor application replacement in terms of ‘as is – to be” system integration for CRM and ATS Involving file system (FTP/SFTP), API (XML/JSON) & ETL etc.

Coordinated with PMO for Project plan, various toll gates, impact & dependency, risk management for the project.

Extensive stakeholders’ engagement organizes to get SOW (Statement of work accepted and approved.

All data were migrated from the current application to third party using Data Migration framework and processes.

Made project plans in PPRT (Program project risk management tool – BOFA PPM tool)

Facilitated project planning sessions with internal stakeholders to determine the scope and objectives of each project.

Risks were identified, monitored and mitigation strategies plans were implemented.

Performed Gap Analysis (As -Is and To-Be) to identify the deficiencies of the current systems and resolve the same.

Partner with Product Manager to improve efficiency of overall team. Look at current obstacles and plan what can be done to prevent obstacles in the future.

Sr Scrum Master I Citibank, New Jersey, USA I July 2023 – Feb 2024

Managed projects (Six) to develop CitiHawk Platform & E2E such as Customized Power BI, Equity advisory services using API using Data warehouse aggregator (Olympus). To develop application “Dataset entitlement access” from Olympus using API through UI to Financial Market/ asset class viz Market Data, Regulatory like CAT/Volcker, Product processors, audit, Capital Market & compliance etc. & its automation.

Implemented Agile approach, scrum/ Kanban framework, Scrum events / ceremonies viz Backlog refinement, sprint planning, daily scrum stand up, sprint review, retrospective and artifact like product & sprint backlog and increments were created.

Tracked, monitored development, testing and deployment of features, product delivery, Milestones, BCM (Business critical milestones) through integrated JIRA system, Citi’s PTS (Project tracking system), Change Ticket system and ROD (Release on Demand- CI/CD pipeline / system) to ensure effective outcome and value to the Business. For seven tech group scrum and Kanban boards were created.

Extensively used JIRA software development system to manage development, its tracking and Scrum Framework, Kanban Method agile approach of seven Dev lead groups to streamline and made it effective for customers value creation.

Tracked, monitored report status of Project, created multiple Jira dashboards using various gadgets. Created Report “Plan, Roadmap and dependency” using JIRA system on online real-time basis. JQL was used for all the reports from JIRA tool.

Managed multiple dev teams across the globe (on & offshore) & monitored their BOW (book of work) for the financial market.

Implemented Agile mindset and its values and Principles using iterative incremental system for continuous flow of features in line with FDD (feature driven development) approach for across various team of Framework, API, UI and UX.

Prepared Book of work by Interacting with various Business group and internal technical team for their requirement for Dataset and table access and developing new features in UI plate form.

Managed extensive Integration of Data for application and dataset access using API & its automation.

Worked closely with Program Manager and PMO to maintain Citi’s KPI viz deliverables, Health check query, budget, Bitbucket check-ins/ commits (developers’ productivity), resources and RAID / RAG matrices.

Published information in confluence about projects, standard procedures, operating rules, technical information using Macros.

Kept track of various artifacts for audit purposes especially for Business-critical milestones, Deployment details, Entitlement policy in view of importance of Dataset (relational database) access and its implications.

Created Prod. support group to filter the queries /requirements to be managed by dev and entitlement tech group to address Business (other group) or stakeholders’ queries on priority and improve effectiveness in the system using online JIRA dashboard.

Developed Stakeholders and Risk management plan and implemented for governance across projects / workstreams.

Prepared daily & weekly status reports, to track open issues, updated risks (probability, severity, and impact) and mitigation plans.

Participated in EPMO/PMO meetings to identify potential dependencies & monitored through JIRA “Plan” report online basis.

Worked with RTE to facilitate scrum of scrums meeting and participated in updating the project status & to work on the progress of the project. Facilitated technical co-ordination between scrum teams for “scrum of scrum” proactively coordinating between inter-related team.

Performed Gap Analysis (As -Is and To-Be) to identify the deficiencies of the current systems and resolve the same.

Worked with self-organizing, cross functional team, the PO, BA, QA & dev team in deciding and negotiating DOR, AC & DOD for Potentially Shippable Product Increment.

Responsible for ensuring User Stories meet the INVEST Criteria, estimated using planning poker & T-shirt sizing and backlog are prioritized using Moscow, Kano, story mapping, 100-Point method & Business value /ROI -based techniques.

Sr Scrum Master I Home Depot LLC, New Jersey, USA I July 2022-June 2023

Microsoft Dynamics 365 CRM Implementation & Payment & Billing Feature developments

Implemented CRM projects with extensive UAT following Agile approach and scrum / iterative / incremental management system.

Responsible for ensuring User Stories meet the INVEST Criteria, estimated using planning poker & T-shirt sizing and backlog are prioritized using Moscow, Kano, story mapping & Business value /ROI -based techniques and continuous process improvement.

Worked with self-organizing, cross functional team, the PO, BA, QA & dev team in deciding and negotiating DOR, AC & DOD for Potentially Shippable Product Increment.

Monitored E2E S/W development progress using Agile Metrics/ Performance metrics/ KPI viz burn down, burn up, velocity, Releases, commits/deployments, Cycle/ Lead time, dependency & risk management, EVM analysis and JIRA based online real-time JQL based Dashboards (Filter, two-dimensional, Pie chart, Issue statistics etc.) along-with various end to end progress reports & charts.

Analyzed and provided insights from reporting identifying risks and issues & created, updated, and managed Microsoft Project Schedule (dependences, tasks, etc.).

Tracked, monitored & reported project status and deliverables including KPI’s for project scope, timeline, and budget.

Managed the project Plan, roadmap & coordinated with development teams on resource allocation and variance analysis.

Monitored and performed CRM UAT (Microsoft Dynamics 365 CRM) to extend helping hand to resource constraint team and to expedite project progress.

Team coached & mentored about Scrum methodology/framework, Kanban method and agile methodology to make development more effective & used Dashboard using JIRA system (JQL) for monitoring various gadgets viz Two-dimensional, Issue statistics, Filter, Heat map, Pie chart etc. to monitor all the JIRA issues and their status on an online real-time basis.

Extensive experience of working with and integrating various retail systems such as Order Management System (OMS), Inventory systems, Customer Relationship Management (CRM) systems, Point of Sale (POS) systems.

Facilitated WBS sessions with Client, business departments and the vendor to capture all tasks needed.

Experienced in POS, Supply Chain Systems, WMS, Merchandising and Inventory Management, vendor management, Planning and Allocation, Assortment management, Procurement, Retail, and business management.

Strong competencies in Microsoft office (word, Excel & Power point), SQL, Power BI, JIRA, Confluence, ServiceNow, SharePoint, DevOps (CI/CD), and Ppm tools. Coaching process was harmonized in the team.

Experienced in Supply Chain, Retail, & E-Commerce sector with In-depth understanding of Omni-channel, B2B, B2C processes.

Implemented Agile approach, scrum/ Kanban framework, Scrum events / ceremonies viz Backlog refinement, sprint planning, daily scrum stand up, sprint review, retrospective and artifact like product & sprint backlog and increments were created.

Tracked team’s velocity using Sprint Burn Down Charts and assisted them to achieve optimum velocity by ensuring that the team is not under/ over committed, keeping track, and resolving the Impediments.

Experience in SAFe ceremonies (PI planning, ART Sync, Epic Refinement, Scrum of Scrums, Inspect & Adapt)

Sr Scrum Master I Mizuho Bank, New York, USA I Oct 2019- May 2022

Data migration to SAP S/4 Hana for Banking Ledger Technology /system for securities and derivatives by decommissioning of Legacy system (Coda/Peoplesoft), Capital Mkt product (Fixed income & CDS) onboarding & trade life cycle monitoring.

Worked closely with agile team to understand their needs and made sure that JIRA tool meets those needs.

Kept a track of inter-dependency between the team and blockers and resolve them with collaboration team.

Developed dashboard report in Jira on online real time basis for tracking and monitoring.

Excellent skills in MS Excel, Word, PowerPoint, MS Project, SharePoint, Visio, P, JIRA, confluence, ServiceNow & CI/CD(DevOps)

On boarding financial market products viz Fixed Income product & its derivative on Murex (OTC) and monitoring Data flow in term of P&L, Cashflow, PV, Notional through Tidal Job (ETL- Data Integration) from front office to Mid, back office and Data warehouse Snowflake ( cloud warehousing) / Power BI-Business Intelligence/ Regulatory tools.

Managed Stakeholders and Risk (RAID/RAG) & issues using various metrics/ grid for smooth implementation of project.

Monitored Dependency across the project for ensuring there was no scope creep.

Developed & managed actionable project schedules - clearly identifying key milestones (scope), deliverables, outcomes; dependencies; effort/timelines and resources.

Collaborated across business units, RTB/CTB/ Product control, development teams, analytics team, and legal & compliance to proactively manage details throughout projects.

Maintained regular communication with all project stakeholders including developers, senior leaders, and third-party vendors to keep them apprised of project status, upcoming milestones, and individual deliverables so that they are aware of their role in ensuring support in project success.

Implemented Agile methodology and promoted effective Scrum ceremonies, deployment & the MVP approach to product.

Strong technical & communication skills, with ability to organize and conduct meetings with all stakeholders and senior officials.

Facilitated WBS sessions with Client, business departments and the vendor to capture all tasks needed.

Prepared Feasibility, Charter, Scope, Budgeting, and timeline for the financial market project.

Sr Scrum Master I Reliance Industries Ltd, Delhi & Mumbai, India I Jan 2010 – Sep 2019

SAP ERP Implementation, Data migration/ Integration, Features & add-on modules development.

Worked with Product owner on regular basis to develop comprehensive backlog of user stories that define the work that must be developed by development team.

Monitored E2E development progress using Agile key Metrics/ Performance metrics viz burn down, burn up, velocity, commits, Cycle/ Lead time and JIRA based real-time Dashboards (Filter, two-dimensional, Pie chart, Issue statistics etc.) along-with various end to end progress status reports, chart and online real-time JIRA based dashboards.

Responsible for ensuring Users stories meet INVEST criteria and task meets SMART criteria.

Worked with RTE to facilitate scrum of scrums meeting and participated in updating the project status & to work on the progress of the project.

In addition to scrum ceremonies, helped with roadmap, release, resource planning, backlog grooming & team building.

Worked closely with agile team to understand their needs and made sure that JIRA tool meets those needs.

Conducted all the scrum ceremonies and maintained its artifact in Confluence.

Implemented innovation & Business transformation (BT) using Agile approach and Scrum/ Kanban framework following Iterative / incremental management system viz up-gradation of SAP implementation and Online SAP interface with Customer (E-Biz) including company App. Integrated add-on module for logistics with SAP for real-time status of vehicle loading status.

Prepared business case, project charter, project management plan, project scope, schedule, budget, cost resource, quality, communication, risk, and stakeholders’ management.

Experience with project management and portfolio management tools like MS office (Excel, Word, Power Point) Jira, Confluence, MS Project, Confluence, SharePoint, Visio and ServiceNow.

Organized and monitored all testing and participated exhaustively in SAP UAT and regression testing.

Prepared & shared status of RAID (Risk, Issues), Scope, Timeline and Budget with all the stakeholders.

Maintained regular communication with all project stakeholders, including team members, clients, and senior management, Shared progress reports, status updates, and risk assessments to ensure transparency and alignment.

Experienced in organizing Extensive SAP requirement process including POS with SAP and business team.

Experienced working within a Project Management Office (PMO) function or unit, with a good understanding of PMO practices and policies, including Project Governance and Resource Management.

Presented to SAP implementation steering committee about status, risk escalation, issues & changes; and obtained approvals.

Designed and execution of Road Map for SAP and related SAP applications and well versed with SAP modules including FICO, SD, CRM, Logistics and APO.

Collaborated closely with stakeholders to define project objectives, scope, deliverables, and success criteria.

Helped in establishing Reliance Retails supply chain, warehouse management, vendor management and their system integration.

Managing key stakeholders’ meetings, offshore resources, facilitating calls, escalating key areas of concern.

Experience as BA -business analyst, BSA- Business system analyst to gather/ requirement elicitation using various techniques and prepare Business Requirements Document (BRD), Functional requirement Document (FRD), (SRS) and RTM Requirements Traceability Matrix.

Professional Education

MBA in Finance, Business administration & Marketing from India’s top management Institute -FMS Delhi – India.

M Tech in Fiber Science & Technology from India’s top Engineering Institute – Indian Institute of Technology – IIT Delhi – India.

B Tech in Chemical Technology from Kanpur University – India.

Certified Scrum Master (CSM) certificate.

PMP-PMI Certificate.

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