Project Manager Business Operations

MARCUS P. JEFFERSON

BLACKLICK, OH ***** 614-***-**** ***************.**@*****.***

PROFESSIONAL SUMMARY

Networking and computer science professional experienced in troubleshooting and problem resolution in a fast-paced environment. Strong analytical, interpersonal, and creative ability to resolve complex remote desktop issues. Resourceful Project Manager with years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.

SKILLS

COMPUTER SKILLS

Applications: Microsoft Exchange Server, Active Directory, Excel, Word, and Power Point.

Operating Systems: Windows (2000, XP, Vista,7 ), and LINUX.

Programming Languages: C, C++, SQL, HTML, JAVASCRIPT

Multi-Unit Operations Management

Systems Implementations

Project Development

Timelines and Milestones

WORK HISTORY

APRIL 2020-CURRENT

Project Manager 3m Health Information Systems

Ensure resource availability and allocation

Develop detailed project plans, monitor, track and report progress

Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

Measure project performance using appropriate tools and techniques

Report and escalate to management as needed

Successfully manage the relationship with the client and all stakeholders

Perform risk management to minimize project risks

Establish and maintain relationships with third parties/vendors

Create and maintain comprehensive project documentation

Client consulting by coordinating Technical, Operational, and training assistance to optimize system utilization and efficiency

Client/Executive relationship through liaisons with Sales and client's management team

DECEMBER 2016-APRIL 2020

Implementation Consultant 3m Health Information Systems

Conduct hospital staff presentations and user trainings and are familiar with adult technical training delivery methods

Work with client / IT personnel, assisting in testing of database software changes, and reviewing HL7 interface feeds in conjunction with Interface installer team member and client

Develop understanding and documentation of client coding, billing and reimbursement processes

Identify issue management and follow appropriate escalation process

Communicate and recommend pro-active issues/solutions back to project team

Work on-site with customers to understand their business operations and challenges

Obtain copy of client flex files from installer prior to onsite training, to familiarize self with product

Arrange for meetings with installer if needed to review database solution

Provide professional training on system management and operational use of customer's new database software

Proactively contact clients as needed for scheduling training, and explanation of associated training class requirements (# of trainees / class training class setup)

Document requirements and transfer knowledge to appropriate co-workers

Work with clients and project team (interface and other installer(s) if applicable), and PM to define target dates for implementation, along with any dependencies

Follow project plans necessary for successful client implementation

Develop close working relationship with Sales team, assisting in “QCC quality contract' meetings with PM, Sales, and client

Manage large scale projects in enterprise effectively, keeping on track with cycle time for projects, meeting standard cycle time metrics.

JULY 2012-DECEMBER 2016

Support Engineer 3m Cogent

Build and configure LiveScan systems which requires obtaining inventory and subsequently shipping finished product

Perform minor software / database development on LiveScan systems Perform installations of LiveScan systems which requires frequent national and global travel

Ensure all applications are on current software, hardware warranty and version releases

Support existing LiveScan customers with hardware, software, interface configuration issues as required

Perform CAFIS support during rotating "on-call" which includes troubleshooting, system maintenance, system restarts and minor configuration changes

Attend project management meetings to advise PM's as it relates to both customer protocol and technical requirements

Perform LiveScan software certifications which allow 3M Cogent to deploy systems in new regions and jurisdictions including state and federal

Create documentation and manuals pertaining to LiveScan products and related projects

FEBRUARY 2011-JULY 2012

Programmer Analyst Cerner Corporation

Implements design by utilizing development languages and tools

Develops and executes Test plans (unit testing)

Documents and utilizes sound development practices

Understands dependencies and how individual contributions impact larger vision picture

Ensure all applications are on current software, hardware warranty and version releases

Trouble-shoots problems of limited scope

Accountable for analysis, designs, development, testing, maintenances, and implementation of different IT applications comprising: payroll, HR, and other reporting systems

Communicates effectively and efficiently with over 25 internal and external clients

Participates in project related sessions such as code reviews and project status meetings.

FEBRUARY 2009-FEBRUARY 2011

Point of Sale Support Rep MBS Textbook Exchange

Provide system support to over 300 colleges and university bookstores

Troubleshoot all issues with POS IBM 4690 and Windows based POS systems

Install and configures all software updates to point of sales systems

Performed system support to customers by telephone and electronic mail

Ensure all credit card batch processing is complete for all bookstores

Scheduled and installed SSL software for all bookstores with ip based credit processing.

OCTOBER 2007-DECEMBER 2008

IT Help Desk Support Missouri Employers Mutual

Troubleshoot network connectivity, network printing, and user access issues

Processed files from FTP client server, provided software and equipment inventory changes, assisted in coordination of personnel and equipment moves, and implemented requirements necessary to support corporate facility needs

Also, installed, configured, and maintained network equipment

Performed desktop support to over 200 employees in person and remotely

Routinely exceeding client expectations

Assisted in a facility move dealing with installation and setup for over 20 workstations by deliverable date.

APRIL 2007-OCTOBER 2007

Computer Operator Missouri Employers Mutual

Ensured batch process was timely and efficient

Oversaw batch processing in the production and/or test environments

Managed and maintained batch printers

Oversaw and participated in the diagnosis and resolution of batch problems

Participated in the planning, implementation and review processes for new and existing batch processes

Enhanced existing training manual to reflect updated procedures to handle current trends and issues

Received a 99% rating for batch output for 5 consecutive months.

EDUCATION

MAY 2006

Bachelor of Science: Computer Science

Central State University, Wilberforce, OH

AFFILIATIONS

National Society of Black Engineers, Toastmasters Club, University Band, Mentor, Big Brothers and Big Sisters program, Alpha Phi Alpha Fraternity Inc. (President Xi Epsilon Lambda Chapter)

ADDITIONAL INFORMATION

AWARDS RECEIVED, Dean's List; Central State University Band (Leadership Award); National Honor Society; All State Jazz Band; All State Concert Band

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