Customer Service Exceptional

SHAKIRA TOWNSEND

Lexington, KY 859-***-**** ***************@*****.***

Objective

Proven to enhance operational efficiency in hotels through meticulous housekeeping and process.

optimization, bring a blend of exceptional customer service and strong multitasking skills. My

background in car detailing at Adasa showcases my attention to detail and commitment to quality,

ensuring superior service and teamwork in fast-paced environments.

Experience

Comfort Inn Suites - Housekeeping

Lexington, KY ¢ 09/2016 - 01/2017

* Completed assigned tasks for daily housekeeping, ensuring timely completion of all duties.

© Cleaned linens and hotel rooms within allotted times each day before guests arrived.

Provided additional linens and amenities to hotel guests as requested

Homewood Suites - Housekeeping

Lexington, KY * 03/2016 - 09/2016

© Streamlined housekeeping processes for increased efficiency, resulting in quicker room turnover times.

© Streamlined housekeeping processes for increased efficiency, reducing staff workload and optimizing resources.

* Coordinated with housekeeping staff, ensuring proper room preparation and timely turnover.

Adasa - Car Detailing

Lexington, KY * 06/2015 - 12/2015

© Achieved superior results through meticulous attention to detail in all aspects of car detailing.

© Utilized hand-held tools to detail and vacuum vehicles.

© Used approved cleaners to clean inside and outside of vehicles.

Camelot East/West - Waitress

Lexington, KY * 09/2016 - 12/2022

© Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

© Remained calm and poised when dealing with difficult customers or during busy shifts.

© Served customers with beverages promptly and with excellent customer service.

© Handled multiple orders with efficiency.

© Took cash and credit card payments.

Amazon- Warehouse

Lexington, KY

11/2022-12/2024

* Customer Service Returns

* — Loading/unloading trucks

* Operating pallet jacks

* Picking

© Stowing

© Transshipping

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