Patient Care Representative

ARABI CHOWDHURY

*********.*****@*******.*** New York, NY Mobile: 631-***-****

Experience

New York Cancer & Blood Specialists (Urology Specialty) / Patient Care Representative / July 2024 to March 2025

● Assisted providers with detailed Urology procedures, prep instructions and post visit carez

● Scheduling diagnostic testing and imaging i.e Cystoscopies and Urodynamic studies.

● Provided clear and compassionate communication regarding patients care when discussing Urological topics (i.e Incontinence, Erectile Dysfunction and Kidney Issues.)

● Collaborated with physicians, nurses, and surgical coordinators to streamline patient care and enhance clinic efficiency

● Managing high call volumes or walk-ins for urgent urology concerns.

● Handled patient inquiries regarding medications (e.g., alpha-blockers, hormone therapy), lab results (e.g., PSA levels), and prep for surgical procedures

● Familiarity with prior authorization for common urology procedures such as biopsies and vasectomies.

● Proficient in EMR Systems.

● Documenting patient interaction, test results and care plans accurately.

● Facilitated smooth patient flow by managing check-ins, referrals, and follow-up appointments in a high-volume clinic setting.

● Ensured patient dignity and privacy, maintaining a calm and supportive demeanor in emotionally sensitive situations.

● Maintained accurate and up-to-date patient records using EMR systems (e.g., Epic, Athena), with attention to urologic history, test results, and treatment.

● Verified insurance coverage and obtained prior authorizations for urology-specific procedures and medications

City MD Urgent Care / Patient Care Representatives / January 2024 to July 2024

● Managed patient flow, ensuring timely and efficient care.

● Recorded patient information accurately in electronic health records (EHR) systems.

● Provided patient education treatment plans and follow up care.

● Collaborated with a multidisciplinary team to ensure comprehensive patient care.

● Assisted physicians with medical treatment and documentation.

● Collected patient health records to report STAT’s written by physicians for STAT orders.

● Conducted patient triage and assessment to prioritize care based on medical urgency.

● Managed patient records and ensured accurate documentation in the EHR system.

● Provided compassionate greetings, care, and support to patients and their families.

● Created continuing relationships with various medical facilities to ensure seamless communication between patients and physicians.

● Acquired medical terminology and pharmaceutical information in order to provide seamless access and communication for patients.

Apple / Sales Specialist / August 2022 to January 2024

● Fulfilled customer satisfaction by creating connections and successful outcomes.

● Maintained exceeding metrics for the business and overall growth of the market.

● Fast adaptation to high velocity in the environment and maintained speedy outcomes overall having customer success and positive customer feedback.

● Maintained a clean and safe work environment to provide a welcoming hand to each customer.

● Memorized terminology to comprehend the detailing and information necessary to provide customer outcomes successfully.

● Happily guided customers through the business and providing knowledge upon latest products and accessories.

● Managed cash flow and sales exceeding in high monetary volume.

● Maintained consistent communication amongst the team and management to allow proper work flow and ease.

● Regularly insured tasks being done throughout the day to aim for higher success rates. Starbucks / Barista / July 2021 to July 2022

● Expertise in handcrafting delicious, perfect beverages hot or cold.

● Connect with customers and create moments that make a difference with every beverage.

● Working together to create a welcoming store environment.

● Managing merchandise and products to ensure customer satisfaction throughout the Cafe.

● Fast adaptation to high volume environments and speedy delivery of all beverages while providing

excellence.

● Often cleaning and maintenance of coffee machines, restaurant areas, restrooms and preparation during shifts.

● Completing assigned tasks given while handling beverages ensures customer satisfaction. Sterling Optical / Ophthalmic Associate / February 2019 to May 2021

● Memorized health insurances to comprehend the detailing, educating patients disclosing the information provided.

● Recollecting medical records, billing and coding data for insurance billing to provide consistent accuracy.

● Preparing patients for examination with the highest quality service that ensures comfort.

● Memorized intricate medical terminology to discuss with patients results and outcome.

● Welcomed patients into the office and helped discuss their needs.

● Warmly communicated with patients over the phone providing care and comfort assuring patient urgency.

● Assiduously organized payment transactions totaling $3000 to $10000 per shift for consistent and smooth

flow.

Call It Spring / Sales Associate / July 2018 to January 2019

● Regularly ensured all shelves and displays were properly stocked while endorsed in brands standards.

● Handled POS system transactions and refunds including cash, credit, electronic pay to create a smooth

communication with customer enjoyment.

● Welcomed customers into the store and communicated offerings and sales to aid customers thoroughly

finding their wants and needs.

● Aided customers by informing them about the product displayed allowing them to be satisfied with their

purchases.

● Marketing products and merchandise around the store by establishing a clean environment while

managing customer pleasure.

Hollister / Brand Representative / July 2017 to July 2018

● Maintained a clean organized inventory and curated displays of rotating seasonal clothing.

● Anticipated customer needs and provided them with quality service while upholding brand standards

and values and customer contentment.

● Actively communicated and informed about latest sales, offerings and loyalty programs.

● Happily guided customers through the process of successfully finding their ideal styles.

● Meticulously handled POS system transactions including cash, credit, exchanges, returns and refunds

to ensure seamless and accurate flow.

Dunkin Donuts / Server- Cashier March 2015 to March 2016

● Provided exceptional customer service all while remaining calm during periods of high volume.

● Adapted to working in a fast-paced environment while providing excellent customer service ensuring

customer needs.

● Warmly welcomed customers per shift into the shop and aided their orders ensuring highest quality

and satisfaction.

● Memorized over 50-200 menu items and created custom drinks for 70 to 200 customers a shift.

● Happily fulfilled customer orders and expectations including hot and cold drinks, seasonal offerings

and over 20 food items.

● Managed cash flow operations totaling $2000 to $10000 per shift. Awards and Acknowledgements

Member, Phi Alpha Delta Law Fraternity International August 2020 – May 2023 Dean’s List Award December 2019 – May 2023

Member, Undergraduate Anthropology Society January 2021 – May 2023 Intern, New York State Police Department Citizens Academy August 2021 - November 2021 Intern, Suffolk County Sheriff's Department March 2016 - June 2016 Certifications

BLS Certification Stony Brook University October 2021 to Present CPR Certification Stony Brook University October 2021 to Present

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