Follow-Up Follow Up

Veronica Siggres

**** ******** ***** ***********, **** 43081 Phone 614-***-****

Job History

Trinity Health October 21 – Present

Billing & Follow up Representative (Remote)

Performed daily activities as part of the billing and follow-up team in support of the revenue cycle process for and assigned pbs location

Documented claims billed, paid, settled, and follow-up in appropriate system(s).

Identified and escalated issues affecting accurate billing and follow-up activities

Communicates with appropriate hospital departments to clarify billing discrepancies, ad obtain demographic, clinical, financial, and insurance information

Research claim rejections, make corrections, take corrective actions, and/or refer claims to appropriate colleagues to ensure timely and accurate claim resolution.

Proactively follow up on delayed payments by contacting patients and third-party payers and determining the cause for delay and supplying additional data as required.

Provides problem resolution to billing and follow-up issues as needed.

Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Performed data entry in the Excell application on all patient information: payments, non- payments, credits, facility, discharges and default on claims.

Business Coordinator

Verizon Wireless May 2015 - April 2019 3 years 11 months Columbus OH

Delivered a high level of accuracy and proficiency in reviewing credit reports, risk assessment, fraud

prevention, business credit procedures, and internet order processing/call handling

Supported advisor roles and responsibilities (credit and activations), as well as functions related

to business credit applications, reviewing security deposits, order processing support, WFG, Tier II

Activation Support, D35 Reconnects, BTA Overrides,

Supported offline work through WFM requests from Telesales and Internet, as well as business and

consumer application review

Proactively resolved issues, troubleshoot through challenging situations, and identify and

recommend solutions in a continuously evolving environment

Edit

Senior Customer Service Representative

Verizon Wireless July 2004 - May 2015 10 years 10 months Columbus OH

Represented the customer care team on projects and participate in meetings and other assigned tasks

as requested. Maintained awareness of security and regulatory guidelines to remain compliant to

relevant policies and procedures.

Implemented problem solving skills to resolve all customer concerns. Utilized troubleshooting guides

and Tier 1 troubleshooting on calls that required device assistance

Identified and assist customer needs based on interactions. Troubleshooted and communicated

technical answers clearly and concisely

Acted independently to resolve issues, while seeking an appropriate solutions. Confidently made

decisions with sound business judgment for all customers (internal and external).

Education

2000-2003 Valor Christian College Columbus Ohio

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