Customer Service Rep
Resume:
Administrative Professional
Marlene
Harmon
***********@*****.***
Seeking to bring my years of experience
to a great company while expanding my
knowledge to excel in company and
career that is compatible with my remote
needs.
Education
Contact
Job Ready Training
Austin, TX
2005-2006
New Orleans, LA
95-97
New Orleans, LA
87-90
Certificate in Medical Administration/Billing &
Coding
Front Office
Back Office
Louisiana Technical College
Associate Degree in Business Administration &
Computer Technology
John McDonogh Senior High
High School Diploma
Experience
Verification & Eligibility Rep
TaskUs
New Braunfels, Tx
Review of benefits to ensure
they are billed properly and to
the correct carrier. Make
outbound call to carrier when
necessary.
CAREGIVER
Customer Service Rep
ComPsych
Oklahoma City, OK
Oct 2024-Feb 2025
Sept 2021-2024
March-Sept 2021
Provide employees with relative information
according to their FMLA needs, including eligibility, decisions and time used.
Communication
Effectively communicate
with all level employee/r.
Listen with intent,
empathy and apply/give
any positive feedback.
Member Service Rep
TTech
Oklahoma City, OK
Aug 2020-Mar 21
Assist inbound calling members with Initial claims and or tow services. Informing members of the
policy limitations.
Warehouse Associate
Amazon
Oklahoma City, OK
Sept 2019-Mar 21 Leadership
Assess products for resale/discount/return to vendor using computer system designed for the
assessments. Train new employees to properly use
computer system, and other operating procedures
relevant to our department.
Team Lead in Damageland
with Amazon. Training of
Assessing products for
resale, properly dispose of
damaged products and
hazardous chemicals.
Customer Service Rep
NTT Data
Oklahoma
Jan 2018- Nov 19
Answer inbound calls from members/salespersons
regarding their personal annuity accounts. Provide answers to questions regarding acct balance,
interest accrued, payments, deposits etc.
Customer Service Sales Jul 18 – Dec 18
Sirius XM
Place outbound calls to customers to extend Sirius trial in their vehicles. Offer promotions/discounts and features of product.
Customer Service Representative Dec 17- July 17
C.H. Robinson
Oklahoma City, OK
Answer inbound calls, verify security info in order to provide accurate information regarding pick-up and delivery of products/freight.
Denny’s 2015-2016
Server
Austin, TX
Seating customers, taking their meal/drink orders
Enter orders accurately into system, Deliver customers orders to assigned table, ensure order is to their Satisfaction. Assist with cashout if needed once they are ready to leave.
Contact this candidate