Network Technician Cyber Security
Resume:
Dojie Cristoria Glariada
Doha, Qatar
Mobile No.: +974********
Email Address:
*****.********@*****.***
SKILLS
Skill Remarks
1. System Administration
2. Network Administration
Windows Server, Hyper-V, Office365, Exchange server 2013/2016, VMWare, vSphere, QNAP, Cisco UCS, Kaspersky, Symantec, TrendMicro Switching, Routing, LAN/WAN, DHCP, DNS, VPN, IPSec, Wifi, Firewall, NetGate
(PFsense)
LICENSES/CERTIFICATIONS
ACSA Fast Track – Aruba eLearning November 11, 2024 Cyber Security & Ethical Hacking May 17, 2024
ITIL v4 GR671250687DC March 27, 2021
CCNA (Cisco Certified Network Associate) CSCO11994195 Aug 26, 2011 CCENT (Cisco Certified Entry Network Technician) CSCO11994195 July 9, 2011 Network Technician (Tradetest) March 31, 2009
WORK EXPERIENCE
Position: Systems Engineer
Duration: Aug 2016 - PRESENT
Company: Salam International Investment Ltd - QATAR Job Description: • Developing specifications, project plans, and designs for computer systems and networks.
• Running tests to ensure systems are functional and reliable.
• Installing hardware and software components and configuring systems to meet organizational needs.
• Monitoring system performance, troubleshooting issues, and performing regular maintenance tasks.
• Implementing security measures to protect systems from cyber threats.
• Creating system documentation, including manuals, diagrams, and reports.
• Working with other IT teams and departments to integrate systems and ensure compatibility.
• Ensuring the efficiency, reliability, and security of an organization's IT infrastructure. Position: Migration Engineer - IT
Duration: Nov 2015 - Aug 2016 (0.8 yrs)
Company: Shiftpoint Qatar
Job Description: • Conducting thorough testing to ensure that data, applications, and systems function correctly post-migration.
• Documenting the migration process, including steps taken, issues encountered, and solutions implemented.
• Working closely with stakeholders, including IT teams, and business units to ensure a smooth migration process.
• Providing training and support to end-users on how to access and use systems in the new environment.
Position: IT Technical Support Engineer
Duration: Sep 2013 - Jun 2015 (1.7 yrs)
Company: NCR Cebu Development Center - PHILIPPINES Job Description: • Providing technical assistance and support to end-users regarding technical issues with hardware, software, and network systems.
• Installing, configuring, and maintaining computer systems and software for end-users.
• Diagnosing and resolving technical issues
2
• Setting up and troubleshooting network connectivity for end-users.
• Managing user accounts and access permissions.
• Conducting regular system audits to ensure security and compliance.
• Providing training and guidance to end-users on how to use IT systems effectively.
• Documenting technical processes, procedures, and troubleshooting steps.
• Keeping up to date with the latest technology trends and best practices.
• Participating in on-call rotations to provide after-hours support when necessary. Position: IT Engineer
Duration: Nov 2011 - Sep 2013 (1.8 yrs)
Company: Microsourcing Philippines
Job Description: • Designing, implementing, and managing IT systems and infrastructure to meet organizational needs.
• Evaluating and recommending hardware, software, and network technologies for adoption.
• Planning and executing IT projects, such as system upgrades, migrations, and deployments.
• Monitoring and maintaining system performance, security, and availability.
• Troubleshooting and resolving technical issues across various IT systems.
• Collaborating with other IT teams to design and implement integrated solutions.
• Conducting risk assessments and implementing security measures to protect IT assets.
• Developing and maintaining IT documentation, including system architecture and procedures.
• Providing technical guidance and expertise to IT support staff and end-users.
• Keeping abreast of emerging technologies and best practices in the IT industry. Position: Telecom Supervisor
Duration: Aug 2009 - Aug 2011 (2 yrs)
Company: Saudi Trans Telecoms Company - KSA
Job Description: • Leading a team of technicians to ensure efficient deployment and operation of DSL services.
• Developing and implementing procedures for testing, configuring, and maintaining DSL equipment to meet quality and reliability standards.
• Training and mentoring team members on proper DSL installation procedures, safety protocols, and troubleshooting techniques.
• Collaborating with cross-functional teams, such as network operations, customer support, to address customer inquiries and escalations.
• Ensuring compliance with regulatory requirements and industry standards in the deployment and operation of DSL services.
• Fiber optics splicing from Optical Splitter Box, Optical Distribution Box, and Optical
• Terminal Box Going to the home of the clients.
• Fiber Splicing from Fiber Distribution Terminal going to the OTB, ODB and OSB.
• Interact directly with technical field employees who install, troubleshoot, repair, and maintain telecommunications equipment.
• Talk with customers to make sure their needs are being met.
• Overseeing productivity, cost containment, time reporting, safety compliance, and facilitating employee evaluations.
• Overseeing the work done by the technicians and coordinators who are required to install and maintain operations in geographical areas.
• Responsible for traveling to sites located across different cities in the country to install and maintain communication related equipment and attend user association or staff meetings at these locations.
Position: Technical Support Staff
Duration: May 2006 - Jun 2009 (3.1 yrs)
Company: Chang Ching International Tourism and Amusement Corporation - PHILIPPINES Job Description: • Structured cabling installation and Network Design implementation in fiber optic cable, copper, coax, Cat6, Cat5e and Cat5.
• Managing stocks of equipment, consumables and other supplies.
• Coordinate with ISPs for recovery of downtime connection.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks. 3
• Talking to staff through a series of actions, to help set up systems or resolve issues.
• Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment. EDUCATION
Highest Education Second Education
Course: Bachelor of Science in Computer Engineering Basic Networking and Windows XP Environment School/University: University Of Cebu Computer Society for Filipinos (COMSOFIL) Location: Sanciangko St., Cebu City Riyadh, K.S.A. Date: Jun 2000 - Mar 2008 Feb 2010 - Apr 2010
TRAININGS/SEMINARS
Date Topic/Course Title
Aug 24, 2009- Aug 26, 2009 Field Visits: Principles and Ethics Kafaat Training Center
Riyadh City, K.S.A.
Aug 22, 2009- Aug 23, 2009 ADSL and Argus 42 Manipulation Seminar Saudi Telecommunications Company (STC)
STC Main Building 13, Riyadh City, K.S.A.
Sep 13, 2005 Work Ethics and Professionalism Seminar Dr. Roque Carballo
University of Cebu
Aug 25, 2003 Server Administration
Mr. Robert Arquiza
University of Cebu
REFERENCES
Andrew Baker Corporate IT Head
Salam International Investment Ltd
Tel. No.: +974********
Email: ******.*****@******************.***
Relationship: Reporting Manager
Tammy Coogan IT Manager
Shiftpoint Qatar +974********
Tel.No.: +974********
Email: *****.******@**********.***
Relationship: Reporting Manager
Gordon Pang IT Director Field Operations
NCR Development Center
Tel.No.: +614********
Email: ******.****@***.***
Relationship: Direct Manager
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