Customer Service Representative

Jenae Monique Baines

Rocky Mount, NC *****

************@*****.*** 252-***-****

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Professional Summary

Dedicated and goal-oriented professional with over 5 years of customer service experience. Recognized for strong communication skills, empathy, and conflict resolution. Adept at problem-solving, logistics, and delivering excellent client experiences. Authorized to work in the U.S. and willing to relocate.

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Skills

Customer Service & Conflict Resolution

Call Center & Telephone Communication

Dispatching & Logistics Coordination

Clerical & Administrative Support

Cash Handling & Sales Transactions

Computer Proficiency & Typing

Leadership & Team Collaboration

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Work Experience

Customer Service Representative

Truist Bank, Wilson, NC July 2022 – February 2023 Provided exceptional service to clients by assisting with banking inquiries, including loans, deposits, withdrawals, and account management.

Opened and closed accounts while maintaining strict confidentiality and compliance. Guest Services Associate

Levy Mercedes Benz Stadium, Atlanta, GA April 2019 – March 2020 Assisted guests with navigating the stadium, including restaurant locations and skybox access. Delivered top-tier service to ensure memorable guest experiences. Customer Service Representative

VXI Global Solutions, Atlanta, GA May 2019 – January 2020 Managed customer accounts for Xfinity, resolving billing issues and service modifications. Provided tailored solutions to enhance customer satisfaction and loyalty. Cab Dispatcher

Bus Star Cab, Wilson, NC February 2017 – December 2017 Coordinated dispatch logistics for customer transportation requests. Maintained consistent communication with drivers and clients to ensure satisfaction. Home Health Aide

HealthCare of Roanoke Rapids, Roanoke Rapids, NC December 2011 – May 2012 Assisted patients with daily living activities, meal preparation, and household tasks. Monitored patient conditions and provided compassionate care tailored to individual needs. Customer Service Representative

West Corporation, Rocky Mount, NC October 2010 – May 2012 Resolved technical issues and billing concerns for cable service customers. Recommended additional products and services to meet client needs. Cashier

Hess, Rocky Mount, NC January 2010 – October 2010 Processed transactions efficiently while maintaining accurate cash handling procedures. Delivered friendly and prompt service to customers purchasing fuel and convenience items.

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Education

Bachelor of Music in Music Business

Full Sail University, Winter Park, FL August 2023 – Present Currently pursuing degree, with an expected completion in 2026. High School Equivalency Diploma

Nash Community College, Rocky Mount, NC Graduated May 2016 (Honors)

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