KHALIYA WILLIAMS

Vicksburg, MS ***** +769-***-**** adzofu@r.postjobfree.com

Professional Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skills

HIPAA Compliance

Call Handling

Documentation and Recordkeeping

Data Entry

Excellent Communication

On-Time Performance

Cleaning and Organizing

Document Scanning

Customer Service and Assistance

Retail Marketing

Microsoft PowerPoint

Work History

Medical Associate 12/2022 - 06/2023

Medical Assistant – Vicksburg, MS

Maintained detailed records of test results by entering data and patient information into computer. Coordinated patient scheduling, check-in, check-out and payments for billing. Managed multi-line telephone system and greeted claimants during office visits. Kept reception area clean and neat to give visitors positive first impression. Adhered to strict HIPAA guidelines to protect patient privacy. Called and faxed pharmacies to submit prescriptions and refills. Obtained client medical history, medication information, symptoms and allergies. Medical Assistant Student Intern 06/2022 - 10/2022 Action Chiropractor – Ridgeland, MS

Obtained client medical history, medication information, symptoms and allergies. Directed patients to exam rooms, fielded questions and prepared for physician examinations. Collected and documented patient medical information such as blood pressure and weight. Documented vital signs and health history for patients in clinic and hospital environments. Answered telephone calls to offer office information, answer questions, and direct calls to staff. Performed clerical duties, such as word processing, data entry, answering phones and filing. Day Care Teacher 10/2020 - 05/2022

Sisters Of Mercy Early Learning Center – Vicksburg, MS Engaged with children on individual basis to build positive relationships and promote learning. Promoted physical, academic and social development by implementing diverse classroom and outside activities. Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors. Organized activities to teach preschool children foundational learning skills such as letters and numbers. Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Inspired students and assisted in developing creativity and self-expression through various art forms and media. Customer Service Representative 12/2022 - 09/2023

Remote

Handled customer inquiries and suggestions courteously and professionally. Answered constant flow of customer calls with minimal wait Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Exhibited high energy and professionalism when dealing with clients and staff. Education

Associate Of Business Administration: Business Administration And Management Hinds Community College - Raymond, MS

Foundation Scholarship Recipient

Clubs of America Scholarship

4.0 GPA

Honoree of Khaliya Williams

Medical Assistant Certification: Medical Assistant 02/2023 Delta Technical College - Ridgeland, MS

Honoree of Khaliya Williams

4.0 GPA

Awarded Medical Assistant Certification

First Aid/CPR Certified

Ranked in Top 25% of class

High School Diploma 05/2020

Warren Central High School - Vicksburg, MS

Honoree of Khaliya Williams

Awarded Most Talented

3.8 GPA

National Honor Society Member

Certification of Completion Allied Health Program

Certifications

Allied Health Program

The Foundation Scholarship

First Aid/CPR Certified

CMA - Certified Medical Assistant

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