Customer Service Human Resources
Resume:
CONTACT
PHONE:
EMAIL:
*********@*******.***
Skills
Expert Customer service, Office administration, Human Resources, FMLA and Disability leaves, Microsoft office, Multitasking, Team lead and management, Drafting and so much more!
TODD HAYMAN
LEAVE SPECIALIST
EDUCATION
Columbus West High School
Aug. 2003 – June 2007
Graduated with honors, class valedictorian, Class inspirational speaker, Multiple sport varsity athlete. Highly ranked Army JROTC cadet and leader. Was also a member of the marching band as well as a member of “The youth leaders of tomorrow” city wide honor student committee
ITT Tech Hilliard, Ohio
June 2007 – May 2008
Studied CADD as well as business fundamentals. Completed courses in Microsoft office, business basics, architectural drafting and design, basics of human resource, and much more.
WORK EXPERIENCE
Lincoln Financial Group STD Claims Examiner II
10/2024–Current
Secure and analyze claim documentation; make benefit decisions and payments on Short Term Disability claims in accordance with policy provisions and department guidelines. Provide responsive customer service to multiple employers, employees and management as needed. Responsible for everything from interview calls, medical review and documentations to investigations and determinations. Communicating directly with regulatory agencies, healthcare and insurance providers, and other third parties if/when necessary
Sedgwick Claims Management Leave Examiner
9/2020–7/2024
Processed Claims for leave of absence. Provide clients excellent customer service while handling claims such as parental leave, maternity leaves, family medical, and some accommodations. Managing the lifecycle of employees on leave with all aspects from initial interview and processing all the way through approval, pay, and closures. Advocating for the customer internally by working across multiple departments
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