Customer Service Computer Science

GHISLAIN NJUME METUGE

**********@*****.*** 614-***-****

PROFESSIONAL SUMMARY

Motivated and results-oriented professional with experience in education, customer service, and logistics. Proven ability to teach technical subjects, deliver exceptional service in client-facing roles, and manage physical operations efficiently. Adept at multitasking, problem-solving, and working effectively both independently and within a team.

WORK EXPERIENCE

Computer Science Instructor

GTHS Bakingili — November 2018 – Present

* Teach computer science theory and practical IT skills to high school students.

* Develop lesson plans, assess student progress, and prepare students for national exams.

* Maintain updated knowledge on evolving technologies and incorporate them into instruction.

Customer Service Representative

Nextel — April 2021 – May 2023

* Responded to customer inquiries and provided solutions with efficiency and professionalism.

* Handled account troubleshooting, billing questions, and technical support.

* Ensured a high level of customer satisfaction through clear and friendly communication.

Package Handler

Azur Services — February 2019 – March 2021

* Sorted, loaded, and scanned packages for timely and accurate distribution.

* Maintained safety standards and operational efficiency within warehouse operations.

* Supported logistics teams in high-volume environments.

EDUCATION

Bachelor’s Degree

HIBMAT Buea

Advanced Level Certificate

CCAST Bambili

SKILLS

* Computer Science & IT Instruction

* Customer Relationship Management

* Logistics & Warehouse Operations

* Communication & Problem Solving

* Teamwork & Leadership

* Microsoft Office Suite Basic Programming Troubleshooting

REFERENCES

Available upon request

Contact this candidate