Pelani Flores

Northern Virginia Area, ***** adz1io@r.postjobfree.com 703-***-****

PHLEBOTOMIST MEDICAL ASSISTANT MEDICATION ADMINISTRATION

~Ensuring that patients and patience come first!~

Professional Summary

Compassionate Medical Professional. Over 15 years of experience in various arenas including phlebotomy, medication administration, medical recordkeeping, psychiatric health, nursing, and midwifery.

Certified. National Certification of Phlebotomy (2018) CPR and First Aid Certification (2018) Certified Nurse Assistant (expired) Certified Mid-Wife (expired)

Sympathetic & Empathetic Caregiver. Laser-focused on improving the health care of each patient encountered through excellent patient care. Seek every opportunity to meet each patient’s unique needs.

Skills

Crisis Management

Community activities

Behavior redirection

Client safety and first aid

Biohazard waste disposal

Therapeutic phlebotomy

Employee retention strategies

Medication administration

Meal preparation

Wound care

Housekeeping

Problem resolution

Professional Experience

Quest Diagnostics Reston, VA 6/2020 - 6/2023

Phlebotomy II

Performing blood draws and transfusions on blood donors and patients, depending on their specific facility. Some typical daily duties include the following:

Research test client information, confirm, and verify all written electronic orders utilizing lab technology systems.

Enter test orders from requisitions by pulling orders from database, managing standing orders.

Perform blood collections by venipuncture and capillary techniques for all age groups.

Data entry and processing specimens including labelling, centrifuging, splitting, and freezing specimens as required by test order.

Explaining blood draw procedures to patients and answering any questions about the process.

Following all health and safety protocols and procedures to maintain sanitary work areas.

Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes.

Verifying patient information and labeling blood samples properly.

Accurately updating patient information in the organization’s database.

Helping nervous or frightened patients remain calm during blood draws.

Working with supervising Physicians and always following their direction.

Collect specimens for dug screens, paternity tests, alcohol tests, etc.

Process billing information and collect payments when required.

Maintain patient and specimen information logs.

Provide superior customer service to all patients.

Administrative and clerical duties as necessary.

Travel to additional sites when needed.

Mount Vernon Lee Inc. Chantilly, VA 10/19 – 7/2020 (part-time) Direct Support Professional

Duties performed included relayed information between teams, guided their team through daily work activities or projects and monitored employee performance to ensure maximum productivity. Also included:

Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to integrate people living with disabilities back into their communities and workforce.

Helped program participants adjust to their new work routine and to thrive in structured environments.

Documented progress and report daily activities to program director. American Red Cross Baltimore, MD 2/2019 - 6/2020 (part-time) Volunteer Phlebotomist Technician

Greeted people who donated blood, and helped them feel at home, expressed Red Cross’ gratitude for their donation. Duties also included:

Supported the American Red Cross under a supervised medical professional to collect blood from donors for their blood drive initiatives.

Enforced infection control and sharps disposal procedures to protect donors, staff, and myself.

Maintained fully stocked phlebotomy cart, carrier, and station.

Counselled donors to ease fears, explained procedures and enhanced cooperation during blood draws. Loudoun Medical Group Sterling, VA 9/2018

Phlebotomy Technician Intern

Performed empathic and effective medical procedures in a learning environment while adhering to strict guidelines for HIPAA and OSHA, including:

Phlebotomy and venipuncture (capillary sticks, venous draw, injections).

Vital signs (height, weight, blood pressure and pulse).

Specimens and samples (urine, stool, strep testing, ear flushing).

OB/GYN support.

Electrocardiography (EKG) activities.

Administrative activities included charting, data entry and patient documentation. Mount Vernon Lee Inc. Chantilly, VA 5/2007 – 7/2009 (part-time) Senior Supervisor Instructor

Served as trainer and provided oversight to seven (7) junior staff members:

Maintained clean and organized work areas.

Organized, scheduled, and assigned production work.

Maintained training, coaching, mentor and counseling clients.

Provided personal care and responded to patients responsibly and sympathetically. Community Residents, Inc. Vienna, VA 1/2005 – 7/2007 Residential Counselor

Provided support for mentally disabled patients, supporting them with full life cycle support:

Reported Residents problems then partnered with them to resolve their personal and medical issues.

Supervised training of patients, assisting them with learning activities of daily living.

Administered residents’ medications and documented their medical records appropriately. Sunrise Assisted Living Reston, VA 7/2000 – 1/2005 Medical Technician & Lead Care Manager

Supervised six (6) staff to provide compassionate support for geriatric patients in an assisted living environment:

Administered residents’ medications and documented their medical records appropriately.

Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.

Performed lab tests and communicated results.

Administered medications according to physician’s plan of care.

Maintained patient privacy and confidential patient information according to HIPAA regulations.

Communicated extensively with patients to provide assistance, support and instructions. Certifications

Certified Phlebotomist Technician – Expires 10/2023

BLS Basic Life Support Certification – Expires 3/2025

First Aid Certification – Expires 9/2024

Education and Training

- Northern Virginia Community College (Basic Computer)

- Pine City Doctors Educational Center (Nurse Midwife)

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