Medical Assistant Customer Service
Resume:
R Wilka Rodriguez 906-***-**** *****************@*****.*** Marinette WI
Dynamic Medical Assistant with extensive experience at Optum, excelling in patient-focused care and efficient medical office administration. Proven ability in phlebotomy and complex problem-solving, enhancing patient outcomes through effective communication and education. A reliable team player dedicated to optimizing workflows and ensuring compliance with healthcare regulations.
Driver Get A CAB- Menominee, MI - May 2024 - Current
Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Managed time efficiently when making multiple stops along designated routes.
Participated in training sessions regarding safe driving practices and defensive driving techniques.
Provided excellent customer service by responding promptly to customer inquiries and complaints.
Adhered to company policies and procedures related to safety and security standards.
Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
Reported any incidents involving the truck or its cargo to management immediately.
Delivered packages to customers in a timely and efficient manner.
Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Utilized GPS navigation systems to plan efficient routes for deliveries.
Inspected vehicles for mechanical items and safety issues prior to operating them.
Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Assisted passengers with loading and unloading their luggage.
Demonstrated ability to handle emergency situations calmly and effectively.
Determined most expedient trip by mapping out driving routes ahead of time.
Picked up clients from specific locations to transport and drop off at destinations.
Delivered goods and services to customers on time and in excellent condition.
Transported riders to designated stops according to pre-determined schedules.
Managed time effectively to meet tight delivery deadlines.
Medical Assistant-Medical Office Receptionist Optum Marinette, Wisconsin Jun 2023 - Jun 2024
Kept examination rooms clean, stocked with necessary supplies, and prepared for incoming patients.
Supported administrative staff by processing payments.
Prepared treatment rooms for patient examinations.
Collected, labeled, and stored laboratory specimens properly prior to testing.
Responded to patient callbacks and phone-in prescription refill requests.
Administered medications under a physician's supervision.
Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations.
Educated patients on healthcare topics such as nutrition, and disease prevention methods.
Assisted with pre-operative preparation of patients, including providing instruction about post-operative care plans.
Answered phones, scheduled appointments, greeted patients, and ordered supplies.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Utilized various software and tools to streamline processes and optimize performance.
Identified needs of customers promptly and efficiently.
Managed inventory and supplies to ensure materials were available when needed.
Medical Assistant Bellin Health Green Bay, Wisconsin - Jun 2022 - Jun 2023
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Performed basic laboratory tests, such as urinalysis and blood glucose levels, under the direct supervision of a physician or registered nurse.
Processed orders for medical supplies and lab equipment.
Answered phones, scheduled appointments, and managed patient flow while greeting visitors in a professional manner.
Assisted with pre-operative preparation of patients, including providing instruction about post-operative care plans.
Educated patients about medications, procedures, and physicians' instructions.
Administered medications under a physician's supervision.
Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency.
Registered new patients into the practice management software program, accurately entering demographic information.
Aided medical staff in performing minor surgical procedures.
Verified appointment times with patients, prepared charts, and completed pre-admission and consent forms.
Scheduled appointments for patients via phone and in person.
Measured vital signs and took medical histories to prepare patients for examination.
Assisted back-office patient processes to reduce office wait times.
Educated patients on healthcare topics such as nutrition, and disease prevention methods.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Documented notes during patient visits.
Corresponded with patients through phone, fax, email, and in person to schedule appointments, and answer inquiries.
Explained treatment procedures and physicians' instructions.
Performed routine dipstick, vision, and hearing tests.
Handled general office duties to support administrative staff during peak hours.
Triage Medical Assistant Chesapeake Internists Chesapeake, Virginia – Sep 2011- Aug 2016
Reviewed test results with physicians, or other healthcare staff members.
Coordinated referrals between primary care providers, specialists, and other healthcare professionals.
Kept the facility stocked with necessary supplies, equipment, and instruments.
Contacted pharmacies to submit and refill patients' prescriptions.
Processed orders for medical supplies and lab equipment.
Performed vital signs such as blood pressure, temperature, pulse, respiration rate, and height and weight measurements.
Provided emotional support to patients who are dealing with difficult diagnoses.
Conducted follow-up calls with patients regarding their health status, or lab results.
Educated patients about medications, procedures, and physicians' instructions.
Answered phones, scheduled appointments, greeted patients, and ordered supplies.
Contacted medical facilities to schedule patients for admission.
Ensured compliance with HIPAA regulations when handling confidential patient information.
Assisted back-office patient processes to reduce office wait times.
Handled general office duties to support administrative staff during peak hours.
Responded to patient callbacks and phone-in prescription refill requests.
Communicated with pharmacies for prescription refills on behalf of the supervising physician.
Answered telephones and responded to patient inquiries regarding their health concerns.
Educated patients about medications, diet changes, or lifestyle modifications recommended by their physician. Incorporated outside records into charts and EHR. Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
Driver Menominee, MI Get A CAB- May 2024 to Current
Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Managed time efficiently when making multiple stops along designated routes.
Participated in training sessions regarding safe driving practices and defensive driving techniques.
Provided excellent customer service by responding promptly to customer inquiries and complaints.
Adhered to company policies and procedures related to safety and security standards.
Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
Reported any incidents involving the truck or its cargo to management immediately.
Delivered packages to customers in a timely and efficient manner.
Followed all applicable traffic laws, regulations, and defensive
driving techniques while operating company vehicles.
Utilized GPS navigation systems to plan efficient routes for deliveries.
Inspected vehicles for mechanical items and safety issues prior to operating them.
Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Assisted passengers with loading and unloading their luggage.
Demonstrated ability to handle emergency situations calmly and effectively.
Determined most expedient trip by mapping out driving routes ahead of time.
Picked up clients from specific locations to transport and drop off at destinations.
Delivered goods and services to customers on time and in excellent condition.
Transported riders to designated stops according to pre-determined schedules.
Managed time effectively to meet tight delivery deadlines.
Medical Assistant/Medical Office Receptionist-Marinette, Wisconsin Optum-Jun 2023 to Jun 2024
Kept examination rooms clean, stocked with necessary supplies, and prepared for incoming patients.
Supported administrative staff by processing payments.
Prepared treatment rooms for patient examinations.
Collected, labeled, and stored laboratory specimens properly prior to testing.
Responded to patient callbacks and phone-in prescription refill requests.
Administered medications under a physician's supervision.
Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations.
Educated patients on healthcare topics such as nutrition, and disease prevention methods.
Assisted with pre-operative preparation of patients, including providing instruction about post-operative care plans.
Answered phones, scheduled appointments, greeted patients, and ordered supplies.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Utilized various software and tools to streamline processes and optimize performance.
Identified needs of customers promptly and efficiently.
Managed inventory and supplies to ensure materials were available when needed.
Medical Assistant
Medical Assistant - Green Bay, Wisconsin Bellin Health-Jun 2022 to Jun 2023
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Performed basic laboratory tests, such as urinalysis and blood glucose levels, under the direct supervision of a physician or registered nurse.
Processed orders for medical supplies and lab equipment.
Answered phones, scheduled appointments, and managed patient flow while greeting visitors in a professional manner.
Assisted with pre-operative preparation of patients, including providing instruction about post-operative care plans.
Educated patients about medications, procedures, and physicians' instructions.
Administered medications under a physician's supervision.
Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency.
Registered new patients into the practice management software program, accurately entering demographic information.
Aided medical staff in performing minor surgical procedures.
Verified appointment times with patients, prepared charts, and completed pre-admission and consent forms.
Scheduled appointments for patients via phone and in person.
Measured vital signs and took medical histories to prepare patients for examination.
Assisted back-office patient processes to reduce office wait times.
Educated patients on healthcare topics such as nutrition, and disease prevention methods.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Documented notes during patient visits.
Corresponded with patients through phone, fax, email, and in person to schedule appointments, and answer inquiries.
Explained treatment procedures and physicians' instructions.
Performed routine dipstick, vision, and hearing tests.
Handled general office duties to support administrative staff during peak hours.
Triage Medical Assistant-Chesapeake, Virginia Chesapeake Internists
Reviewed test results with physicians, or other healthcare staff members.
Coordinated referrals between primary care providers, specialists, and other healthcare professionals.
Kept the facility stocked with necessary supplies, equipment, and instruments.
Contacted pharmacies to submit and refill patients' prescriptions.
Processed orders for medical supplies and lab equipment.
Performed vital signs such as blood pressure, temperature, pulse, respiration rate, and height and weight measurements.
Provided emotional support to patients who are dealing with difficult diagnoses.
Conducted follow-up calls with patients regarding their health status, or lab results.
Educated patients about medications, procedures, and physicians' instructions.
Answered phones, scheduled appointments, greeted patients, and ordered supplies.
Contacted medical facilities to schedule patients for admission.
Ensured compliance with HIPAA regulations when handling confidential patient information.
Assisted back-office patient processes to reduce office wait times.
Handled general office duties to support administrative staff during peak hours.
Responded to patient callbacks and phone-in prescription refill requests.
Communicated with pharmacies for prescription refills on behalf of the supervising physician.
Answered telephones and responded to patient inquiries regarding their health concerns.
Educated patients about medications, diet changes, or lifestyle modifications recommended by their physician.
Incorporated outside records into charts and EHR.
Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
EDUCATION AND TRAINING
Associate of Applied Science: Health and Medical Assistant Rasmussen University Green Bay,
Wisconsin
LANGUAGES
English:
Professional
Spanish:
Professional
Contact this candidate