Bria Forbes

Work from home expert

Anniston, AL *6201

adxx37@r.postjobfree.com

+1-256-***-****

I am well experienced with customer service, computers, working from home in an office setting, detail oriented, research skilled, and punctual.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative work from home

Change Healthcare - Anniston, AL

July 2021 to Present

• Performed data entry for customer information and Chart records

• Managed client records

• Set up client appointments

• Performed customer service surveys

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from clients

• Responded to claim inquiries

• Created Medical records for client applications

Customer Service Representative work from home

Verizon - Huntsville, AL

April 2020 to June 2021

I assisted with billing inquiries, up-selling,

de-escalations, activations, and over-all customer service support

• Handled billing issues and order inquiries

• Performed data entry for customer information

• Assisted customers with a warm and professional attitude

• Processed exchanges, orders, refunds and customer transactions

• Assisted customers with questions

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

FedEx Delivery Driver

FedEx Ground - Anniston, AL

August 2019 to March 2020

Delivering packages to residential and businesses

Customer Service Rep

Lincare Holdings - Rainbow City, AL

May 2018 to July 2019

Delivering medical supplies to patients needing oxygen. Quality Control Inspector/Machine Operator

Eissmann Group Automotive - Pell City, AL

April 2015 to March 2018

Inspect parts,making sure there's so dings or dents before parts are delivered to customer.. Education

High school diploma

Anniston High School - Anniston, AL

August 2009 to May 2013

None

Skills

• Quality Inspection

• Quality Control

• Delivery Driver Experience

• Packaging

• Box truck

• Mechanical knowledge

• Assembly

• Quality Assurance

• Warehouse Experience

• Typing

• Customer service

• Manufacturing

• iOS

• Mac OS

• Android

• Operating Systems

• Microsoft Windows

• Bore gauges

• Micrometer

• Oracle

• Analysis skills

• APQP

• Plastics injection molding

• Shipping & receiving

• Coordinate measuring machine

• Typing (5 years)

• Live Chat

• Technical Support

• Document review (2 years)

• Medical scheduling (1 year)

• Microsoft Excel

• Communication skills

• Computer skills

• Microsoft Word

• Phone etiquette

• Microsoft Office

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