Service Representative Customer
Resume:
Sonna Hudson
Oklahoma City, Oklahoma 73127
Phone: 405-***-****
E-mail:
adxt9g@r.postjobfree.com
Objective
●To find long-term employment with a company that offers competitive wages, room for growth, and opportunity for advancement
Qualifications
●5 years of customer service experience in health insurance
●Knowledge of basic Accounting and Bookkeeping as well as Office Administration
●Strong Communication skills
●Proficient in the use of Microsoft Office, Windows 10, and basic Accounting and Business principles
●Keyboarding and typing at 40+ wpm
Work History
November 2019 to February 2022
SITEL Corporation
Customer Service Representative
Promptly answer all incoming calls on the Dow Jones customer support line
Provide technical band customer support with proficiency
Acknowledge and resolve all customer issues and complaints
Demonstrate team work by actively working with other departments to find resolutions that are beneficial to the customer
Maintaine accurate and detailed records of all customer contact and communication
February 2019 to September 2019
Quest Diagnostics
Patient Care Coordinator
Demonstrate time management while contacting patients to advise and schedule physician ordered in home medical care and laboratory testing
Articulate precise and accurate information, directions, and instructions to patients, medical, and insurance providers
Maintained an open line of communication between myself, the patients, medical and health insurance providers
Documented in detail, all patient and provider contact and communication
Responsible and held accountable for all scheduling issues and adjustments that had not been corrected properly or in a timely manner
April 2016 to June 2018
GC Services
Collections Customer Service Representative
●Provided BMW account holder's with customer service and account management
●Effectively communicate the account status and any additional account specific information needed by the customer
●Address and resolve customers issues and complaints
●Demonstrated proficient knowledge and use of Microsoft Office Suites and other various account management and basic bookkeeping programs and principles
●Processed payments and reconcile any discrepancy
April 2015 to February 2016
Great Plains Coca-Cola
Pallet Builder, Auditor
●Displayed a leadership role within the company
●Demonstrated knowledge of warehouse operations and business needs along with products and services
●Operated forklifts and pallet jacks
●Inspect pallets for accuracy according to shipment order
●Unload, stock, and organize product within the warehouse
May 2014 to February 2015
On the Border Cantina and Grill
Server, First Point of Contact Customer Relations
●Provided fast and speedy customer service to all guest
●Demonstrated knowledge of menu and POS operating systems
●Exhibited excellent customer service and communication skills
●Addressed and resolved customer concerns, issues, or complaints
June 2013 to May 2014
Ameribanc National
Customer Service Sales Representative
●Offered business owners competitive rates and services on credit card machines
●Demonstrated knowledge of credit card rates and basic business practices
●Proficient utilize Microsoft Office Suites and programs, Peachtree, and other programs and operating systems
●Scheduled appointments and ordered equipment
●Daily utilization of multi-line outbound and inbound calling systems and other general office equipment
Education
January 2010 to May 2010
Oklahoma City Community College
●Legal Office
January 2003 to April 2004
Wright Business School
●Accounting and Bookkeeping with Office Administration
References
Anthony Lane, Cox Communications 405-***-****
Brandy Pollard
Contact this candidate