Service Representative Customer

SHEMIEKA K. BANTON -FEARON

*** ***** **** ** *** 1 • Tacoma, WA, 98408 • ************@*****.*** • 253-***-**** CERTIFIED NURSE’S AIDE

Highly skilled professional brings over customer relations experience, analytical skills and enthusiasm for clinical knowledge expansion and nursing.

SUMMARY OF QUALIFICATIONS

• Training in medical terminology, clinical support, patient care.

• Extremely high productivity. Detail oriented with ability to complete projects with accuracy and timing.

• Maximize resources to achieve excellent patient care and increased productivity, meet quality standards of care.

• Adept and experienced in problem solving and providing solutions. Excellent qualifications in interpersonal communications and leadership.

• Proven success in fast-paced and challenging environments. Quick study in new technology and skills.

• Computer skills include: Microsoft Word, Excel, Internet, Email Core Competencies

u Office Administration

u Anatomy / Physiology

u Customer Service

u Management Support

u Persistence/Discipline

u Leadership

EDUCATION AND TRAINING

C.N.A. COURSE

PENN FOSTER Bronx, NY

Certified Nurse’s Aide Program (Career Diploma)

GENERAL COURSEWORK

MOUNT VERNON HIGH SCHOOL Mount Vernon, NY

EXPERIENCE

CERTIFIED NURSE’S AIDE 2008 - 20017

HUDSON POINTE NURSING HOME Bronx, NY

• Ensure a clean and healthy environment for all residents in the facility.

• Create positive experiences with excellent care and attention to personal needs and development.

• Providing personal care to the patients such as bathing, bedding, dressing their wounds and maintain hygienic conditions around the patients

• Maintaining a chart of the recorded test results and handing them to the doctors for study

• Helping the patients in taking proper dosage of the medications that are prescribed by the doctors

• Assist patients in walking if the patient is unable to walk, take them to hospital for check, assist them in getting out of the bed, etc.

CERTIFIED NURSE’S AIDE 2009 - 2010

JEWISH HOME NURSING HOME Bronx, NY

SALES / CUSTOMER SERVICE REPRESENTATIVE 2006 - 2008 UNIVERSAL DEALS New York, NY

• Increased sales and customer satisfaction, meeting high standards for customer service.

• Greeted customers, assisted with special requests including locating items and involving management when appropriate.

• Improved team building with comprehensive new staff training. CERTIFIED NURSE’S AIDE

TACOMA GENERAL HOSPITAL 2018 – Present

Tacoma, WA

• Ensure a clean and healthy environment for all residents in the facility.

• Create positive experiences with excellent care and attention to personal needs and development.

• Providing personal care to the patients such as bathing, bedding, dressing their wounds and maintain hygienic conditions around the patients

• Maintaining a chart of the recorded test results and handing them to the doctors for study

• Helping the patients in taking proper dosage of the medications that are prescribed by the doctors

• Assist patients in walking if the patient is unable to walk, take them to hospital for check, assist them in getting out of the bed, etc.

CERTIFIED NURSE’S AIDE

Well-Found Behavioral Health Hospital 2020 – Present Tacoma, WA

• Ensure a clean and healthy environment for all residents in the facility.

• Create positive experiences with excellent care and attention to personal needs and development.

• Providing personal care to the patients such as bathing, bedding, dressing their wounds and maintain hygienic conditions around the patients

• Maintaining a chart of the recorded test results and handing them to the doctors for study

• Helping the patients in taking proper dosage of the medications that are prescribed by the doctors

• Assist patients in walking if the patient is unable to walk, take them to hospital for check, assist them in getting out of the bed, etc.

• Ensuring patient safety in regards to making sure no self-harm is done. REFERENCES

Excellent references available upon request

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