Records Specialist Network Engineer

Jonathan M. Grady

***** *. ****** ***, ********** Hills, MI 48336, 313-***-****, adxcn3@r.postjobfree.com

Objective:

To secure a position in the field of Information Technology with a results-oriented company that seeks an

ambitious and career conscious person whose acquired skills and continued education may be utilized

toward career advancement.

Experience:

Truist Bank/ICONMA NOC Engineer March 2022 – Present

Responsible for troubleshooting and remediating LAN/WAN outages on a Cisco network.

Performed daily operational network & system infrastructure checks and balances for production environments.

Initiated incident management & response with structured escalation levels for Cisco production issues.

Monitored various applications and monitoring consoles to maintain availability & performance.

Administered and maintain standard operations procedure documentation.

Coordinated emergency conference bridges between departments when alarm conditions required escalation for immediate response

THG Logistics – West Chester, PA Network Engineer January 2019 – March 2022

Working with Internet Service Provider Verizon to troubleshoot WAN and internet connectivity issues involving EIGRP protocol, circuit failover testing using HSRP, and hardware upgrades of customer premises equipment

Responsible for troubleshooting and remediating LAN/WAN outages on a Cisco network.

Creating and updating network documentation and diagrams to ensure network and systems engineers are aware of topology or configuration changes on the network

Verizon Business/Chrysler – Sterling Heights, MI NOC Engineer September 2000 – December 2018

Integral team member of Chrysler’s NOC support team which interfaces with a variety of support organizations to maintain internal and external network services, websites and applications.

Required to perform standard NOC duties, to include troubleshooting SDWAN network issues.

CDI Computer Services/Chrysler – Auburn Hills, MI Network Engineer June 1995 – September 2000

Install wide range of Cisco network equipment to include initial configuration/maintenance/upgrading of equipment

Troubleshoot various Cisco network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.

PC Supply Company – Southfield MI PC Technician January 1995 – June 1995

Built custom computers to customer specifications

Diagnosed and repaired customer computers

CA Water Resources Control Board – Sacramento, CA Student Assistant June 1992 – December 1994

Provided computer support for office

1st of America – Business Banking Center – Sacramento, CA Records Specialist January 1990 – June 1992

Maintained business banking customer financial records

Provided computer support for office

United Stated Army – Ft Ord, CA Records Specialist January 1986 – January 1990

Maintained active-duty military personnel records

Education:

Central Michigan University Bachelors of Science, Management Information Systems July 2012

Certification:

CCNA Cisco Certified Network Associate January 2022

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