General Manager Customer Service

Paul F. Boettcher

614-***-**** **************@*****.***

GENERAL MANAGER

Hospitality professional who is highly experienced in hotel management and business development. Motivated and driven to establishing goals, enhance company culture and maintain positive work environments. Successful and experienced at increasing hotel profitability by streamlining operations, increasing hotel occupancy and maximizing revenue flow.

ACCOMPLISHMENTS

Increased revenue $570k over previous year at TownePlace Suites.

Trained over 200+ employees in maximizing profitability and sales initiatives during career.

Trained employees in all aspects of hotel operations (Front desk, Sales and Marketing, Housekeeping, Laundry and Maintenance Staff) as many as 26 individuals at any given hotel.

Track record for improving customer satisfaction, sales revenue, and complying to brand standards.

Talent for evaluating and continually improving operations, minimizing expenses and maximizing profit.

SKILLS

Administration and Management

System evaluation

Service orientation

Contract Negotiations

Accounting

Budget

Scheduling and booking

Time Management

Customer Service

Data entry

Brand Compliance

Operations management

Group Sales

Customer Relationship Management Systems (CRM)

BRAND EXPERIENCE

Marriott Brand

Hilton Family of Hotels

Choice Hotels International

Extended Stay America

Red Roof

Best Western

PROFESSIONAL EXPERIENCE:

Department Manager-Front End

Menards, Inc. April 2023-present

Direct and supervise Front End associates including cashiers, service desk associates and courtesy associates, ensuring all assignments are completed and customers receive excellent service.

Provide leadership by setting goals, providing training and guidance, and monitoring performance.

Maintain responsibility for cash accountability for the entire department.

Complete all store opening and closing responsibilities.

Maintain responsibility for auditing financial records, including discrepancies.

General Manager

TownePlace Suites Hotel by Marriott October 2021-April 2023

Managed a 94 room all-suite hotel.

Supervised and managed 26 employees while running 86% occupancy YTD.

Increased revenue $570k over last year.

Paul F. Boettcher, 2

Recognized as Platinum Circle award winning hotel for 1st quarter of 2022.

Raised guest satisfaction score more than 14%.

Achieved an outstanding score (93.2%) on Brand Standard Audit (BSA) September 2022.

Licensed Claims Adjuster

Safelite Autoglass March 2019-September 2021

Served as a globally licensed claims adjuster for USAA program.

Recognized as a top performer 7 consecutive quarters.

Trainer new hires on operations and customer service.

General Manager

Choice Family of Hotels June 2018 - February 2019

Managed 122 room extended stay hotel.

Supervised 11 employees and hired 4 employees during tenure.

Increased revenue by 50k quarterly since January 2018.

Archived passing quality scores of 85% in first year at property (September 2018) after failing previous at 64%.

General Manager

Extended Stay America Hotel September 2015 - May 2018

Operated 95+ room extended stay property.

Oversaw all hotel activities, including Human Resource functions; hiring and terminating, supervising employees, and training staff.

Conducted performance/salary reviews, problem resolution, discipline, and termination of employees.

Directed Revenue management, developing strategies to maximize revenue.

Oversaw all purchasing for hotel.

Built and maintained relationships with key clients and community businesses.

Sales Associate

Macy’s Department Store September 2012-August 2015

As men’s tailored clothing specialist, was responsible for selling, fitting, measuring and marking alterations for suits, blazers, jackets and slacks.

Designated as shoe specialist for the Men’s department, providing excellent customer service while fitting and selling shoes.

Recognized as a top 5 performer among 108 associates for total sales, new accounts and seasonal promotions.

General Manager

Red Roof Inns November 2011- September 2012

Operated a 97-room transient guest hotel with a staff of 10.

Recovered 35 rooms from out of service to operational in first 6 months in position.

Decreased operating expenses by more than 20% in 7 months.

Contact this candidate