Customer Service Data Entry

WANDA POINDEXTER

614-***-**** Columbus, OH - ***13 ***************@*****.***

SUMMARY

Professional customer service representative with 10 years of experience in providing exceptional customer service. Possesses strong communication, problem-solving, and customer service skills. Experienced in handling customer complaints, inquiries, and requests.

PROFESSIONAL SKILLS

● Clear Communication skills

● Empathy

● Data Entry

● Time management

● Flexibility

● Active Listening

WORK EXPERIENCE

Forklift Operator July2023- Jan-2024

Masis Staffing Columbus, OH

Operate stand-up reach forklift, load and unload trailer,train new employee Tax Preparer Jan 2015 – 7/2024

SELPHMADE TAX Columbus, OH

● Prepared tax returns, data entry for clients information in various industries according to government regulations and requirements by analyzing clients' tax documents, determining deductions, and informing clients on tax options and fee structures

● Maintained complete records of client tax returns and supported documentation in secured areas. Customer Service Representative Aug 2022 – Dec 2022 Contact US Columbus, OH

● Energetic performance -driven customer service skills with excellent communication and listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner, take over 50+ calls in a work day.

● Resolved problems and service challenges by researching customer complaints and following up to ensure satisfactory resolutions.

Office Manager Jan 2018 – Jul 2022

Divine Healthcare Services Columbus, OH

● Directing day-to day functions of the facility in accordance with current HIPAA, federal, state and local standards guidelines and regulations to provide the highest quality care to patients. Managed front office operations including, payroll, scheduling, CPR class, STNA, LPN, RN, PT, and maintaining the efficiency of the health care services provided in the facility.

● Oversee the needs of staff and prepare orientation class for new hires. EDUCATION & CERTIFICATIONS

Certificate: Bloodbourne Pathogens May 2023

National CPR Foundation, Las Vegas, NV

Certificate: OSHA May 2023

National CPR Foundation, Las Vegas, NV

Associate Degree: Healthcare Management May 2017

Ultimate Medical Academy, TAMPA, FL

CERTIFICATE: MICROSOFT SUITE SOFTWARE Mar 2010

URBAN COLUMBUS LEAGUE, COLUMBUS OHIO

Certificate: Medical Assistant Jun 1993

National Education, Washington, DC

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