Customer Service Specialist
Resume:
Tracy Pannell
Customer Service Specialist
Columbus, OH 43230
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Order Fulfillment Specialist
Walmart-Groveport, OH
October 2023 to November 2024
• Assembling boxes: Putting together boxes to fulfill orders.
• Checking quality: Ensuring the quality of the freight and orders, including checking invoices for the correct item, quantity, and special instructions.
• Packaging: Ensuring that all packages are properly packaged and sealed.
• Meeting customer orders: Meeting the specifics of customer orders in a timely manner.
• Adhering to company standards: Adhering to company values and standards. Production Worker
Luxottica-Groveport, OH
March 2022 to October 2023
• I worked in the coating area clipping and securing lenses into baskets to begin the coating process.
• I worked as a machine operator preparing and operating the coating machine to coat the lenses properly.
• I loading the machines chemicals.
• I loading and unloading sectors with lenses.
• I inspected the lenses to ensure that they are optically and cosmetically accurate for shipment. Warehouse Worker (Temporary Assignment)
McKesson Medical Warehouse-Groveport, OH
June 2021 to February 2022
• Picking.
• Packing.
• Shipping.
• Invoices.
• Receiving.
• Inventory.
• Stocking.
• Kitting.
• Cleaning up and Trash.
Insurance Specialist ( PART-TIME)
Medline Systems-Columbus, OH
July 2014 to May 2021
• Answered inbound and made outbound calls to members.
• Assisted with updating members demographics and addresses members concerns regarding their benefits.
• Updated members insurance benefits.
Grievance and Appeals Coordinator
UnitedHealthcare Insurance-Dublin, OH
January 2017 to December 2018
• Professionally and empathetically communicated with individuals regarding appeal procedures, current status, outcome, and potential options.
• Prepared case files and maintained accurate documentation to include research standards for pertinent documentation and collective evidence.
• Requested and verified release of information requests for second level medical appeals and /or escalations made by patients, patient families, and medical staff. Claims Representative
Coresource Insurance-Dublin, OH
January 2015 to December 2016
• Navigated through multiple systems and other relevant applications, tools, and resources while effectively communicating with a high volume of member calls.
• Addressed benefit questions, changed plans, updated demographic information, processed quotes and payments, and resolved member concerns.
• Answered questions and resolved issues in a professional and courteous manner. Met established call center productivity and quality standards.
• Acquired necessary skills, product knowledge, and system understanding to quickly assess customer needs and deliver appropriate information.
Claims Representative
American Family Insurance-Westerville, OH
January 2009 to December 2014
• Investigated claims against insurance or other parties for personal, casualty, or property loss.
• Reviewed new claim reports to determine most effective handling procedures required for each individual claim.
• Investigated claims to determine liability and coverage exposure within authority limits.
• Took necessary steps to obtain information to access liability and coverage matters. Also, reviewed any pertinent materials available to assist with liability and coverage matters.
• Reviewed bodily injury claims for accuracy and evaluates these claims at their completion to assess a fair value settlement range.
• Maintained a good working relationship with outside appraisal vendors to encourage prompt and accurate evaluations.
Education
12 th Grade Education in General Studies
North High School - Columbus, OH
September 1979 to June 1982
Skills
• Computer skills
• Microsoft Office
• Microsoft Outlook
• Office experience
• Medical terminology
• EDI
• ICD-10
• Customer service
• Oracle
• Technical support
• Care plans
Certifications and Licenses
Driver's License
Assessments
Warehouse safety — Proficient
August 2024
Using safe practices in a warehouse setting
Full results: Proficient
Cleaner fit — Proficient
March 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
November 2022
Identifying and resolving common customer issues
Full results: Proficient
Recruiting — Completed
June 2024
Managing the candidate sourcing and selection process Full results: Completed
Food service: Customer situations — Proficient
June 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
July 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical terminology — Completed
May 2024
Understanding and using medical terminology
Full results: Completed
Protecting patient privacy — Completed
December 2022
Understanding privacy rules and regulations associated with patient records Full results: Completed
Sales skills — Proficient
July 2024
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Completed
November 2022
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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