United States Customer Service
Resume:
Molly Mcclenaghan
Homeowner Association Manager
Grove City, Ohio, United States
**************@*****.***
SUMMARY
● Ensures deliverables on time and within budget.
● Enthusiastically performs to customer service standards as a key driver of goal attainment and understands
objective measured assessment of tasks
● Coordinates and manages services, such as records, budget preparation, personnel staffing, supervision, scheduling and deliver of progress reports.
● Directs timely execution of all responsibilities for project and event management with personal assistance.
WORK EXPERIENCE
2022-Current
Association Manager
One Miranova Place
United States
2022-2024
Managed the building with 113 homes, 17 employees and a 3 million dollar budget. Security & Life Safety
Evaluate and recommend security functions and/or equipment for the building. Oversee Siemens on preventative maintenance schedules
Perform security system training to new hires and offer refresher courses when necessary. Personnel
Compile and conduct staff evaluations (ie, 90 day review, annual review, disciplinary action, etc.). Responsible for hiring and managing a 24-hour concierge/security staff. Assist Building Engineer with the hiring and managing of the maintenance/janitorial staff. Approve payroll for all on-site team members.
Provide general oversight and supervision of the maintenance staff and preventative maintenance schedule. Provide general oversight of on-site vendors. Budgeting & Financial Management
Approve and process all invoices.
Maintain and update reserve study for the condominium association to project future budgets. Prepare annual budget (i.e. receive bids/contracts, track information received, review and discuss items needed, etc.) Monthly financial reports for accuracy and report on variances to budget Continually look for ways to increase income and reduce expenses. Board of Directors
Act as a liaison between the homeowners and (7) Board of Directors. Compile and prepare Board Packets. Participate in scheduled Board Meetings and prepare Meeting Minutes. Prepare for the Annual Meeting in conjunction with Board President. Keep the Board of Directors informed of any ongoing issues/concerns pertaining to the association. Administrative & Management
Meet with vendors, as needed, to discuss services and service issues. Perform other administrative and management duties as requested by the Board of Directors. Report any major issues/concerns to the Management Company to keep them informed. Oversee all aspects of technology. Meet with new unit owners/occupants and welcome them to Miranova, reviewing with them the necessary information. Respond to issues/concerns from unit owners/occupants concerning other occupants and/or possible rule and regulation violations.
Provide recommendations, when necessary, to unit owners/occupants regarding maintenance questions. Compile correspondence to unit owners/occupants on rule violations. Communicate with title companies and realtors to obtain information on closings. Available 24/7 for building issues or unit owner/occupant emergencies. 2016-Current
Executive Consultant
Hilsheimer Residence
New Albany, Ohio, United States
● Performs routine housekeeping duties as necessary upon special request of House Manager and for short term assignments as necessary.
● Coordinates large event planning; decorate physical environment, preparation, ornamentation, and furnishings for 12, 000 sq. ft. residential exterior.
2015-2016
House Manager/Executive Domestic Residence
Private Residence
United States
OH Note: Privacy insured for security reasons upon client request.
● Performs routine housekeeping duties as necessary.
● Provides transport for personal family member scheduled events and provides 24-hr onsite supervised care upon special request.
● Serves as liaison to counsel and manage additional personnel. 2013-2014
Executive Domestic Consultant
Private Residence
United States
2013-2014
House Manager/Executive Domestic Assistance
Mooney/Henningsen Residence
Grandview, Ohio, United States
Coordinates personal family member scheduled events and provides 24-hr onsite supervised care upon special request.
● Adorns holiday theme decorations including setting physical preparation, ornamentation, and furnishings.
● Performs routine housekeeping duties as necessary.
● Manages household budget, coordinates residential services of employed staff for lawn care, maid service, automobile maintenance, etc.
● Arranges travel plans, hotel and car reservations, (transport to/from airport, pet care, interior plant care and exterior grounds care, etc.)
● Responds to acknowledgements, orally or in writing to social networking invitations, charity events, theater, etc.
● Schedules and/or transports family members for personal care visits or special events, dental, doctor, athletics, music lessons, etc.
● Manages short-term projects, remodeling, such as seasonal preparation and storage of patio furniture, deep clean projects, etc.
● Performs personal errands (returning online purchases, picking up prescriptions, dry cleaning, tailored alterations, as well as mailing gifts, and purchasing salon or personal products) 2007-2013
Administrative Assistant
Charles H McClenaghan
Hilliard, Ohio, United States
Create and modify documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, database and/or other presentation software such as Microsoft Office, QuickBooks or other programs.
● Update office calendar and client scheduling to coordinate work-flow and meetings.
● Maintain confidentiality in all aspects of client, staff and agency information.
● Sign for and distribute UPS/FedEx or similarly delivered packages.
● Prepare responses for correspondence containing routine inquiries and perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing.
● File and retrieve electronic organizational documents, records and reports in legal repository.
● Coordinate and maintain records for staff, office space, telephones, parking, company debit card and office keys.
● Coordinate and direct office services, such as records, budget preparation, personnel and housekeeping. EDUCATION
-2007
Columbus State Community College
Columbus, Ohio, United States
2007 Columbus State Community College, Columbus, OH
-2006
Diploma
Frederick Community College
Frederick, Maryland, United States
2006 Frederick Community College, Frederick, MD
Diploma Governor Thomas Johnson High School, Frederick, MD SKILLS
Housekeeping/Cleaning Billing Event Management Budgeting Protective Services Financial Management Financial Reporting Preventative Maintenance Athletics Dry Cleaning Furniture Personal Care Purchasing/Procurement Remodeling Social Networking Bookkeeping Administrative Skills Fax Machines Financial Statements Microsoft Office Presentation Software Intuit Quickbooks Spreadsheets Word Processing Customer Support/Service Literacy Office Equipment Microsoft Outlook Progress Reports Microsoft Windows Operating System Recruiting/Staffing/Hiring Life Safety Systems Disciplinary Action Performance Reviews Condominiums Construction Equipment People Management Residential Construction Technical Recruiting Security Equipment Meeting Minutes Real Estate Sales Regulations Calendar Management Administrative Management Board Meeting High Availability Consulting Privacy Controls Automotive Repair and Maintenance Budget Management Travel Planning Car Reservation Animal Care Hotel Reservation Theater Music Microsoft Word Microsoft PowerPoint Microsoft Excel Delivery Driving Photocopy Prepare Correspondence Legal Reports Record Keeping Time Management
LANGUAGES
English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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