Customer Service Security Officer

Jordan . Smallwood

***- ***-****

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**************@*****.***

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Columbus, OH 43223

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CAREER OBJECTIVE

Disciplined in high security properties, fast learner, can micromanage. Possesses excellent communication and customer service skills. EXPERIENCE

TECHNICIAN, Hillard, OH

HIKMA PHARMACEUTICALS, SEPTEMBER 2023-

● Performs the Set up, Run and Clean of Dispensed, Manufactured and Packaged product ensuring compliance with and following all appropriate policies, procedures, formula cards, batch records, etc.

● Maintains and ensures documentation, both written and electronic, is accurate, complete and factual as required by policies, procedures and regulatory guidelines.

● Holds quality and reliability as high standards of production service and clearly communicates these standards to others.

SECURITY OFFICER, Columbus, OH

Allied Universal, March 2022- August 2023

● Authorized and monitored entrance and departure of employees and visitors.

● Monitored security camera footage and reviewed daily reports from alarm systems.

● Trained new hires on proper use of security equipment such as cameras, radios and alarm systems.

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CLAIMS PROCESSOR, Columbus, OH

Safelite Auto Glass, August 2021-January 2022

● Verified insurance coverage by reviewing policies and endorsements while demonstrating strong communication skills with internal staff and external customers.

● Provided customer service, such as limited instructions on proceeding with claims and referrals to auto repair facilities and local contractors.

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TEAM TRAINER, Pickerington, OH

Taco Bell, November 2019-July 2021

● Maintain cleanliness of stations per state regulation and assist leadership with lobby and drive thru operations.

● Organized and directed orientation and onboarding sessions for employees and customers.

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EDUCATION

HIGH SCHOOL DIPLOMA, Carroll OH

Fairfield Career Center, June 2021

Relevant Coursework

Certified Dental

Assistant

..

Extracurricular Activities

Sigma Gamma Rho

(ΣΓΡ)

..

SKILLS

CPR

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CDA

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OSHA

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HIPPA

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HazCom

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Radiology

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