Personal Shopper Customer Service
Resume:
Lakia Allen
Personal Shopper
Greensboro, NC ****5
adwuvw@r.postjobfree.com
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Accountable Team player demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Work Experience
Shift Manager
McDonald's - Greensboro, NC
January 2012 to June 2015
• Kept employees operating productively and working on task to meet business and customer needs.
• Trained and mentored new employees to maximize team performance.
• Worked with the management team to implement the proper division of responsibilities.
• Communicated clear expectations and goals to each team member.
• Processed cash and credit payments rapidly and accurately.
• Routinely answered customer questions regarding merchandise and pricing.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Personal Shopper
Walmart Neighborhood Market - Greensboro, NC
December 2018
• Chose top-quality items to fulfill customer orders.
• Worked quickly to pack orders in an efficient way and minimize damage or shifting of products.
• Documented substitutions and provided information to customers.
• Followed all company standards and paid careful attention to customer requests.
• Built customer confidence by actively listening to their concerns and giving appropriate feedback.
• Guaranteed positive customer experiences and resolved all customer complaints.
• ..Processed all sales transactions accurately and in a timely fashion.
• Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
• Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
• .exchanged returned merchandise for customers quickly and efficiently.
• \Informed customers about sales and promotions in a friendly and engaging manner. Education
High School Diploma
Page High School - Greensboro, NC
2004
Skills
• RETAIL (2 years)
• TIME MANAGEMENT
• POS
• POS SYSTEMS
• RETAIL MERCHANDISING
• Pricing
• Conflict Management
• Food Service
• Leadership
• Shift Management
• Store Management Experience
• Supervising Experience
• Management
• Food Safety
• Cash Handling
• Fast Food
Certifications and Licenses
Food Handler Certification
Additional Information
Skills
• Team leadership
• Exceptional communication skills
• Quick learner
• Strong conflict resolution skills
• Retail merchandising experience
• Active listening skills
• Customer-oriented
• POS systems knowledge
• Strong interpersonal skills
• Goal-oriented
• Excellent work ethic
• Creative problem solver
• Exceptional time management skills
Contact this candidate