Service Technician Field
Resume:
CHARLES RICE
Senior Field Service Technician
931-***-**** *********@*****.*** Columbus, OHIO 43223 Highly skilled Lead Field Service Technician with extensive experience in troubleshooting and repairing cranes. Proficient in performing preventive maintenance, electrical and mechanical repairs, and installation of hoists. Adept in following safety regulations and practicing safe work ethics. Skilled in training and mentoring new employees, overseeing equipment performance, and maintaining inventory oversight. Background in welding, taking precise measurements, and following industry best practices. Exceptional in providing outstanding customer service and minimizing equipment failure.
Crane 1, Refugee Pkw Columbus, OH
Lead Field Service Technician
08/2014 - Present
Main purpose was taking care of breakdowns, troubleshooting and investigation of what caused the problem and repaired or ordered parts to repair customer equipment
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Performed repairs and preventive maintenance on different types of cranes
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• Performed monthly inspections on cranes
• Followed safety regulations and practiced safe work ethics
• Go to customer businesses to repair, maintain, and install cranes
• Follow safety regulations and practiced safe work ethics Follow personal protective equipment guidelines with both my company and customer policies
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• Install and replace hoists
• Perform electrical work/repairs, as well as mechanical work/repairs Delivered outstanding customer service on field visits to meet corporate guidelines
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Operated hand tools and power equipment according to corporate safety procedures
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Minimized customer callbacks and equipment failure by reviewing job upon completion
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• Observed field safety protocols to prevent injuries and accidents
• Communicated with vendors, upper management and peers Mentored and trained new employees on processes, flow and safety procedures
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• Responsible for company vehicle and fuel card/maintenance card
• Oversaw onsite and offsite maintenance, repair and installation jobs
• Performed annual and preventive system service maintenance Diagnosed and repaired mechanical issues according to industry standards
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Inspected drives, motors and belts to complete comprehensive maintenance
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• Handled telephone support calls to determine issues and provide Professional Summary
Experience
CR
solutions
Explained and recommended service options to customers and detailed costs
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Calibrated instruments, controls and equipment to test function and evaluate performance
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Reviewed blueprints and manuals to repair and restore optimal functionality
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Maintained equipment performance by cleaning and lubricating components
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• Analyzed equipment data to isolate and diagnose faults
• Collected information on real-world use to test equipment in field Specialized in support systems, inspections and detailed repairs to achieve operational efficiency
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Leveraged equipment to complete tests, maintenance, repairs and overhauls
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Collaborated with team members to assess equipment performance needs
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Overhauled equipment and prototype designs to maximize performance and reduce costs
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• Developed equipment performance blueprints and timelines
• On Call Rotation once a month for a period of seven day/24 hour Crane America Services Columbus, OH
Crane Technician/Inspector
04/2011 - Present
Performed repairs and preventive maintenance on different types of cranes in a paper mill
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• Performed monthly inspections on cranes
• Followed safety regulations and practiced safe work ethics Followed personal protective equipment guidelines with both my company and customer policies
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• Installed and replaced hoists
• Performed electrical work/repairs, as well as mechanical work/repairs
• Responsible for company vehicle and fuel card/maintenance card
• On Call Rotation once a month for a period of seven day/24 hour Adhered to OSHA safety standards and precautions including weight capacity, tag lines and ground stability
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Inspected equipment and materials for defects prior to operating cranes to prevent malfunction or damage
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Completed assigned tasks accurately and within deadlines to meet site manager's specifications
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Inspected and maintained inventory of all slings, chains, ropes and shackles
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Maintained cranes by inspecting for defects or wear, lubricated ropes and winches and replaced worn out cables
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• Performed routine crane repairs and assisted other operators Superior Hardwoods Inc. of Ohio
Wellston, Ohio
Maintenance Mechanic
06/1999 - Present
• Performed routine maintenance inspections on the equipment Filled in for equipment operators and filled in for supervisor when needed
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• Filled in for front end loader operator
• Installed, repaired and maintained equipment
• Operated hand and power tools to complete repairs
• Repaired and replaced worn and defective parts
• Tested machine malfunctions and performed repairs
• Adjusted and calibrated machines as required
• Studied repair and use manuals to ensure correct maintenance
• Ran regular tests on machines and fixed early problems
• Inventoried machine parts and equipment
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime
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• Maintained compliance with internal and regulatory safety standards Diagnosed and repaired mechanical issues according to industry standards
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Responded to personnel queries and troubleshooting requests to provide repair services to improve operations
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Repaired equipment and machinery, performing maintenance according to updated industry standards
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Inspected, repaired and maintained lighting and electrical systems, air conditioning equipment and plumbing system components
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Assessed system operations to identify potential areas requiring maintenance services
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Orchestrated tooling changeovers, setups and repairs to minimize downtime and improve productivity
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Inspected and repaired vehicles and emergency equipment to maintain effective mechanical usage
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Maintained equipment performance by cleaning and lubricating components
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Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels
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Assisted with installing and maintaining electrical and power systems during remodeling projects
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Designed, fabricated and installed upgrades to improve existing equipment
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Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime
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Ray's Appliance & Furniture Wellston,
Ohio
Service Technician
01/1998 - Present
Responsible for the delivery, setup, maintenance, and repair of all appliances sold
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• Maintained service truck and kept track of Inventory Handled yearly and preventive maintenance to keep vehicles in good working condition
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• Set up and operated mechanical and manual tools and equipment
• Conducted service appointments to diagnose and fix problems
• Logged services performed in service ticket system
• Examined previously completed work for accuracy
Communicated with clients for outstanding customer service and to increase repeat business
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Traveled to customer locations to complete work for pre-set appointments
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Trained new team members on service processes to increase productivity
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Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully
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• Completed scheduled appointments on time to drive quality service Installed new components or replaced defective parts to restore functionality
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Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations
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Filled out work orders, repair logs and maintenance plans to document work completed
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• Reason for leaving- Layoff
GED
Wellston High School Wellston, Ohio
January 2012
• Troubleshooting and repair • Work order management
• Power tools • Heavy lifting
• Mechanical background • Training and mentoring
• Record keeping • Equipment oversight
• Training and development • Inventory oversight
• Welding skills • Taking precise measurements
• Troubleshooting and diagnostics • Worksite preparation
• Following safety practices • Component repairs
• Knowledge of industry best practices • Electrical technician
• Field repairs • System installation
• Electrical systems • Diagnostic testing
• Mechanical aptitude • Positive attitude
• Repair and installation • Accountability and work ethic
• Customer service • Teamwork and coordination
• Problem-solving • Service quality
• Power tools operation • Installation and maintenance
• Valid Driver's license • Verbal and written communication
• Electrical troubleshooting • Timely reports completion
• Courteous and professional • Relationship building
• Technical troubleshooting • Work orders
• Route planning • Tool management
• Safety assessment • Data collection
• Device installation • Vehicle maintenance
• Team supervision • Equipment Repair
• Preventive Maintenance • Fault diagnosis
• Equipment inspection • Hardware repair
• Programming • Reading wiring diagrams
• Schematic interpretation • OSHA certification
• Technical analysis • Customer training
• Issue escalation • Multiple priorities management
• Field production • Technical writing
• Hardware and software installation • Quality assurance testing
• Regulatory requirements • Equipment documentation
• Environmental safety • Repair auditing
• Work order prioritization • Customer consulting
• Hand tools proficiency • Routine maintenance
Education
Skills
• Teamwork • Teamwork and collaboration
• Multitasking • Time management
• Multitasking Abilities • Problem-solving abilities
• Organizational skills • Excellent communication
• Adaptability and flexibility • Reliability
• Effective communication • Diagnostics and troubleshooting
• Professionalism • Team collaboration
• Active listening • Decision-making
• OSHA 10 • Power Industrial Truck
• Aerial lift
Certifications
Contact this candidate