Customer Service Rep
Resume:
KIMBERLY L. ROBINSON-HERRIOTT
CANAL WINCHESTER, OHIO 43110
614-***-**** (614)614-***-****
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Dear Sir or Madam:
Please accept this letter and my enclosed resume as an expressed interest in joining your organization in a position that would utilize my experience and background.
I am seeking a position with your organization that will capitalize on and expand skills previously developed through experience, training, and proven capabilities. You will note I have acquired practical and in-depth knowledge in several fields.
I can make a valuable contribution to your organization and would welcome the opportunity to meet and discuss my qualifications with you.
If any additional information is needed or your company would like to arrange an interview, please contact me at your earliest convenience. I look forward to hearing from you.
Sincerely,
Kimberly L. Robinson-Herriott
Kimberly L. Robinson-Herriott 5785 Empire Mills Run
CANAL WINCHESTER, OHIO 43110
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EMPLOYMENT
WACHOVIA DEALER SERVICES–COLUMBUS, Oh AUGUST 2001-DECEMBER 2007
LOAN SERVICE COUNSELOR
*Indirect collections on delinquent auto loans
*Educating customers on financial alternatives before repo *Working payment plans with customers, to cure accounts *Skip tracing using Lexis Nexus, Credit Reports *Train and coaching new hires
CHECKFREE-COLUMBUS, OH
MARCH 2001-JUNE 2001
CUSTOMER SERVICE REP
*Collected on online bill payment services via inbound and outbound calls, balance charged off accounts, reactivate and deactivate accounts *Cleared returned payments, processed merchant reversals for banks, verified funds
BANK ONE-AKRON, OH JULY 2000-OCTOBER 2000
COLLECTIONS REP *Indirect collections on delinquent auto and RV loans *Educating customers on financial alternatives before repo. *Typing repo summaries, right-to-cure letters, and collection letters *Gathering information from BMV and Tax Assessors offices *Skip tracing techniques
GE CARD SERVICE-CANTON, OH
DECEMBER 1995-APRIL 2000
COLLECTIONS REP *Collecting on 30 to 90-day delinquent credit card accounts, through inbound and outbound calls.
*Educating customers on financial alternatives
*Meeting established abandonment rate, CE, team, individual, and organizational goals
5 & 10 SHOE STORE-CANTON, OH
January 1989-MAY 1989
STORE MANAGER *Handled sales, invoices, banking, hiring, firing, advertisements, and store displays.
*Payroll, stocking, shipping, cashier, and placing orders *Opening and closing store
5 & 10 SHOE STORE-CANTON, OH
June 1986-August 1988
SALESCLERK
*Greeted customers
*Cashier, sales, and customer service
*Opening and closing store
*Setting up displays and stocking the store
*Training new hires
*Stocking the store
EDUCATION
McKinley Senior High (1988) Canton, Oh
COMPUTER SKILLS
Windows 96/98 2000/NT, Excel, Word, Novel, Microsoft, Lexis Nexus, I-Top, Fast Data
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