Front Desk High School

Mohamed Abdi

*** ********** ** *** **, Columbus, OH 43223 614-***-**** ********@*****.***

Education

FRANKLINTON PREP HIGH SCHOOL 06-2024

Columbus,OH

Experience

ESPORTS STUDENT SEPTEMBER 2023-PRESENT

Game Arena Columbus, Ohio

1. Actively seeking out partnership/sponsorship opportunities from other companies in the esports space 2. Organizing and administrating tournaments from tournament creation to marketing, registration, and day-of-event tasks

3. Tasked with finding qualified candidates to fill multiple roles within the company 4. Content creation: creating and generating videos to be used in a formal manner for tournaments and promotion on YouTube

5. Shout casting tournaments with a focus on FPS titles (Overwatch, CSGO) FRONT DESK ASSISTANT JUNE 2023-AUGUST 2023

Game Arena Columbus, Ohio

6. Managed daily operations of the front desk, ensuring a smooth and efficient customer experience for over 200 esports enthusiasts per week

7. Supervised and trained a team of front desk associates, fostering a customer-focused environment and maintaining high levels of service excellence

8. Coordinated scheduling and reservations for tournaments, events, and practice sessions, optimizing venue usage and maximizing client satisfaction

9. Handled customer inquiries, complaints, and feedback, implementing improvements and maintaining positive relations to enhance overall customer satisfaction Victoria’ Secrets

● Pick, pack, or store merchandise according to procedures.

● Process rework and audit merchandise by counting, ticketing, packing, and sorting.

● Inspect merchandise items to ensure proper quality and brand specification.

● Track information to facilitate the flow of merchandise through the distribution center.

● Comprehend and follow written, verbal and computer-delivered direction

● Utilize math skills to verify quantities, make adjustments, fill out worksheets, and complete order paperwork correctly.

● Operate Warehouse Management System (WMS), radio frequency scanners, and other equipment needed to perform job duties.

● Solid attention to detail, ability to follow directions, and apply problem-solving skills.

● Ability to identify products and match numbers.

Skills & Abilities

10. Accounting & Budgeting

11. Proficient with POS systems

12. Excellent interpersonal and communication

skills

13. Punctual and attentive to detail

14. Microsoft Office Tools

15. Shoutcasting and broadcasting

Activities and Interests

Competitive gaming, hiking, weightlifting, graphic design, basketball, cooking Page 2

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