Post Job Free

Resume

Sign in

Truck Driver Customer Service

Location:
Altoona, IA
Posted:
May 15, 2023

Contact this candidate

Resume:

Zijad Besic

RESUME

SUMMARY

Experienced Truck Driver offering solid work ethic, safe driving history and stable background in diverse transportation roles. Knowledgeable about trucks and trailers, including loading, unloading and securing different types of products. Well-coordinated in handling all customer, documentation and business needs.

Conscientious Truck Driver knowledgeable about DOT safety regulations and route planning. Accident-free safe driver with clean MVR with no violations. Over [Number] years of experience on road.

Responsible Truck Driver with expertise in planning routes, collecting payments and resolving customer service issues. Bringing [Number] years of related experience, advanced inspection skills and defensive driving abilities. Service-oriented with strong attention to detail and systematic approach to safety.

Motivated [Job Title] proficient at driving broad range of commercial trucks. Resourceful and customer-focused transportation specialist with [Number] years of experience building client relations, supporting operations, managing logistics and handling distribution. Results-oriented in high-stress situations with talents in driving multiple types of trucks.

Experienced Truck Driver with expertise operating 18-wheelers and box trucks. Brings clean driving record, CDL [Type] license and current HAZMAT endorsement. Customer-oriented and skilled at promoting customer retention, assisting with loading and unloading and completing accurate logs and paperwork.

Safety-focused [Job Title] with outstanding work ethic and more than [Number] days with zero accidents. Skilled in customer service and following DOT requirements and good safety practices. Licensed for [Type] operation.

[Job Title] experienced using GPS to determine efficient routes. Hardworking individual with more than [Number] years of safe driving. Long-haul and regional driving background.

Expert Driver comfortable lifting up to [Number] pounds, operating loading equipment and managing loads. Record of success in meeting delivery schedules and satisfying clients.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.

SKILLS

• Refrigerated Trailers Operation

• Cargo Handling

• Clean MVR

• Route Management

• State and Federal Regulations

• Vehicle Service Documentation

• Truck Maneuvering

• Work Logging

• Delivery Documentation

• Vehicle Inspection

• Attention to Detail

• Vehicle Defect or Damage Reporting

• Map Reading

• Adaptability and Flexibility

• Tractor-Trailer Operation

• Decision Making

• Truck Cab Computer Operation

• Cargo Security

• Delivery Instructions Verification

• Accident Documentation

• Problem-Solving • CB Radio Communication

• Safety and Emergency Equipment

• Critical Thinking

• Time Management

• Truck Weighing

• Problem Solving

• Trailer Coupling and Uncoupling

• Dangerous Goods Transportation

• Payment Collection

• Loading and Unloading

• GPS Applications

• Process Monitoring

• Heavy Lifting

• Planning Ability

• Courteous and Polite Demeanor

• Efficient Trip Planner

• Air Brake Certification

• Doubles and Triples Specialist

• XATA Operation Proficiency

• Dependable and Reliable

• Trained in [State] Safety Regulations

EXPERIENCE

Truck Driver

Altoona, IA

Soldier Trucking/ Jan 2020 to Current

• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

• Inspected truck for defects and safe operating condition before, during and after trips.

• Loaded, balanced and secured product to safely transport goods.

• Logged driving hours and fuel usage data on time to keep reports current.

• Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

• Read and interpreted maps to determine vehicle routes.

• Maintained telephone and radio contact with supervisor to receive delivery instructions.

• Hooked and unhooked trailers from tractor and converter dollies.

• Delivered customer orders to homes and places of business within established time frames.

• Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.

• Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

• Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.

• Retained valid proof of insurance and registration in vehicles.

• Used ropes and blocks to safely secure cargo for transport.

• Completed transfers at hubs and final destinations to keep routes on schedule.

• Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.

• Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.

• Maintained safe driving habits to protect property and general public on roadways.

• Observed driving regulations and safety procedures, maintaining excellent safe driving record.

Truck Driver/Owner/Operator/Dispatcher Manager

Altoona, IA

50 stars trucking / Jan 2010 to Dec 2020

• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

• Inspected truck for defects and safe operating condition before, during and after trips.

• Loaded, balanced and secured product to safely transport goods.

• Logged driving hours and fuel usage data on time to keep reports current.

• Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

• Read and interpreted maps to determine vehicle routes.

• Maintained telephone and radio contact with supervisor to receive delivery instructions.

• Hooked and unhooked trailers from tractor and converter dollies.

• Delivered customer orders to homes and places of business within established time frames.

• Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.

• Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

• Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.

• Retained valid proof of insurance and registration in vehicles.

• Utilized pallet jacks and forklifts to load and unload materials off trucks.

• Used ropes and blocks to safely secure cargo for transport.

• Completed transfers at hubs and final destinations to keep routes on schedule.

• Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.

• Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.

• Maintained safe driving habits to protect property and general public on roadways.

• Observed driving regulations and safety procedures, maintaining excellent safe driving record.

• Worked well with dispatchers to communicate route and schedule changes.

• Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.

• Conducted daily DOT pre-trip inspections according to set checklist.

• Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.

• Performed pre- and post-trip safety and maintenance checks to mitigate hazards.

• Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations

• Promoted positive customer service by delivering on-time shipments and fully resolving issues.

• Inspected and maintained vehicle supplies and equipment to ensure vehicles remain in proper working condition.

• Obtained signatures needed to complete and process paperwork.

• Planned efficient routes and adjusted strategies based on current weather and traffic information.

• Processed shipment documents neatly and efficiently for each load.

• Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.

• Managed unexpected emergencies and route changes with calm and professionalism.

• Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.

• Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.

• Inspected vehicle and personally handled routine upkeep.

• Used pallet jack and forklift to load and unload products at distribution centers and route locations.

• Followed regular schedule of pickups for individual customers and groups.

• Recorded expenses and maintained receipts.

• Maintained strict compliance with safety rules for passenger and driver protection.

• Fulfilled back haul orders and spotting trailers in loading yard.

• Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.

• Maintained ongoing communications with [Job title] in operations center to keep teammates informed.

• Prepared detailed reports outlining trip, vehicle and passenger details.

• Notified customers of potential late deliveries, which resulted in [Number]% decrease in calls to company support line.

• Performed [Timeframe] inspections and completed vehicle repairs.

• Reacted decisively and quickly to protect spoilage.

• Increased inventory longevity, inspecting and repairing vehicles and emergency equipment to promote effective mechanical and safety usage.

• Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.

• Aided senior leadership during executive decision-making process, generating daily logistics and productivity records.

• Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.

• Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.

• Kept bus orderly with strong control over passenger behaviors.

• Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.

EDUCATION AND TRAINING

Cdl : Truck Driver

Salt Lake Community College Dec 2010

Salt Lake City, UT



Contact this candidate