Network Administrator Technical Support

JOSEPH ADMIRAL OGWO

Name: ***************@*****.***

Phone: 346-***-****

!6112 North Freeway Apartment 434, Houston, TX 77090

PROFESSIONAL SUMMARY

Intelligent Network Administrator with exceptional insight into computer security and tasked with implementing firewalls, VPNs and anti-malware technologies. A diligent employee with expertise upgrading networks, software and hardware. Ready for a new position that involves troubleshooting and issue resolution in the IT environment.

EDUCATION AND QUALIFICATIONS

1997-2002 Nigerian Christian Seminary

2003-2006 Federal University of Technology Yola

Information and Communication Technology

2006-2007 Tech Choice Engineering School

Structural Engineering

2008-2011 FONT IT Technology

Network Engineering (CCNA)

2012-2014 FONT IT Technology

Network Engineering (CCNP)

2016-2021 Caleb University

Business Administration

WORKING EXPERIENCE

2011-2016 FONT IT TECH. (IT Support Engineer)

Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.

Spearheaded server infrastructure development, quality control, staging, and production operations.

Liaised with network team to configure, implement, and administer LAN and WAN components.

Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.

Provided troubleshooting and testing to support network.

Analyzed network traffic patterns to identify potential problems or areas for improvement.

Coordinated with vendors and company personnel to facilitate purchases.

Analyzed equipment performance records to determine need for repair or replacement.

Ensured compliance with applicable laws regarding privacy protection of sensitive data.

Managed employee access, security roles and permissions.

Implemented and provided technical support for voice services and equipment.

Supported various operating systems and server technologies.

Developed policies related to network security and usage procedures for end-users.

Uploaded, configured, and managed antivirus detection software and email applications.

Created detailed documentation of all configurations, processes and procedures related to the network environment.

Configured and maintained routers, switches, firewalls, wireless networks and other network devices.

2017-2021 Global Tech. Enterprise (Computer Operator)

Created backup images of customers' data files onto external storage devices.

Configured computers to network drivers and connected to printers and other peripheral equipment.

Served as network administrator by creating accounts and managing permissions for users.

Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.

Documented repair processes and helped streamline procedures for future technical support actions.

Trained users to operate and manage hardware and software.

Installed computers and other devices individually and across networks, testing connections to support proper functioning.

Resolved customer complaints regarding the performance of their computers or other devices.

Diagnosed and determined system issues to route for repair.

Kept supplies and tools organized, clean and at optimal levels to achieve service demands.

Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.

Acted as single point of contact for customers during technical faults and security-related events.

2021-2024 Emerald Card Solutions (Network Administrator)

Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.

Spearheaded server infrastructure development, quality control, staging, and production operations.

Liaised with network team to configure, implement, and administer LAN and WAN components.

Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.

Provided troubleshooting and testing to support network.

Analyzed network traffic patterns to identify potential problems or areas for improvement.

Coordinated with vendors and company personnel to facilitate purchases.

Analyzed equipment performance records to determine need for repair or replacement.

Ensured compliance with applicable laws regarding privacy protection of sensitive data.

Managed employee access, security roles and permissions.

Implemented and provided technical support for voice services and equipment.

Supported various operating systems and server technologies.

Developed policies related to network security and usage procedures for end-users.

Uploaded, configured, and managed antivirus detection software and email applications.

Created detailed documentation of all configurations, processes and procedures related to the network environment.

Configured and maintained routers, switches, firewalls, wireless networks and other network devices.

KEY SKILLS AND COMPETENCES

Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.

Spearheaded server infrastructure development, quality control, staging, and production operations.

Liaised with network team to configure, implement, and administer LAN and WAN components.

Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.

Provided troubleshooting and testing to support network.

Analyzed network traffic patterns to identify potential problems or areas for improvement.

Coordinated with vendors and company personnel to facilitate purchases.

Analyzed equipment performance records to determine need for repair or replacement.

Ensured compliance with applicable laws regarding privacy protection of sensitive data.

Managed employee access, security roles and permissions.

Implemented and provided technical support for voice services and equipment.

Supported various operating systems and server technologies.

Developed policies related to network security and usage procedures for end-users.

Uploaded, configured, and managed antivirus detection software and email applications.

Created detailed documentation of all configurations, processes and procedures related to the network environment.

Configured and maintained routers, switches, firewalls, wireless networks and other network devices.

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