Information Systems Customer Service
Resume:
Timothy Taylor
**.******@***.***
Summary of Qualification
Master’s Degree in Management of Information Systems in progress through Tarleton State University
Bachelor of Applied Arts and Science, concentration in Business Foundation
Associates Degree in Information Systems and Technology
Experienced in Computer hardware and software assembling and maintenance
Experienced in Troubleshooting hardware and software problems
Well-developed communication skills demonstrated through customer service, answering multi-line phones, and positive interaction with individuals at all levels
Effective planning and organizational skills
Highly motivated, detail-oriented, and deadline driven
Enthusiastic and Dependable individual; Excels in challenging environment
Fast learner, quickly adapts to changing environments
Work well under pressure independently and in group setting
Served as Co-Chairman of Professional Development Education Recognition Committee
2 years of supervisory experience in Retail
Over 10 years of clerical and office work experience
Over 40+ hours of Business-related college credits
Computer Skills include: Agile Development, XML, MySQL, C#, Java, C++, Flextop, Clairvia, XNET, HTML, PeopleSoft, Microsoft Word, Excel, Power Point, Invision, Care Connect, Nebo, Tele-Tracking, Citrix, CBISA, Trace, Genesys, Oracle
WORK EXPERIENCE
United Health Group Inc. (WellMed) October 2022-present
Care Advocate/Coordinator
Provide patients and their families direct, customized assistance in navigating the healthcare system
Establishes a trusting relationship with identified patients, members, caregivers, clinic staff, physicians, and physician business managers
Serve as a liaison for patients, members, and caregivers
Conduct Social Determinants of health needs by initializing a Health needs assessment
Proactively engage with members to coordinate their care needs
Serves as primary point of contact for internal and external stakeholders
Keep members/patients actively engaged with their primary care physician and assists with any scheduling of medical appointments and transportation
Enter timely and accurate data into patient electronic medical record
Communicate member needs and ensure complete documentation of member need
navigate between computer screens and platforms to research information such as medical, clinical, and/or benefits information
Periodically travel to physician offices to insure patients healthcare needs are being met
Plans, prioritizes, organizes and completes work to meet established objectives
Enters timely and accurate data into the electronic medical record to communicate member needs and ensure complete documentation of member visits and phone calls
Performs other duties as assigned
Texas Health Resources October 2007-October 2022
Department Assistant Payroll/ Timekeeper March 2016 –October 2022
Collaborate with department leadership regarding staffing, timekeeping and payroll issues as they arise
Maintain a positive interaction with Payroll Clerk and Accounting daily to ensure accuracy on employees’ paycheck
Responsible for researching department payroll issues, time and attendance tracking for over 300 employees
Verifies scheduled staff and assists departments in meeting centralized scheduling/staffing
Run exception reports in PeopleSoft
Provide clerical support for various projects including but not limited to policy revisions, meeting agendas, and meeting minutes
Design and produce forms for internal department use
Formulate and/or distribute communications (i.e. memos, emails, letters)
Commit to other duties and special projects as assigned
Scheduler Specialist II May 2007-April 2016
Answer inbound calls in a timely manner with answer rate of 90% or better
Greet patients over the phone and provide them with specific instructions on scheduling a procedure at a specific healthcare facility
Collect and input patient demographics into Epic Software Programs
Responsible for understanding and interpreting Doctor’s Order and placing patient on non-invasive Radiology schedule.
Run medical necessity check for Medicare & Medicaid patients to ensure that requested procedures are medically necessary and will be paid for by insurance
Train new employees and commit to other duties and special projects as assigned
Assist Health Information Management staff in the organizing and filing of patient medical records
Utilize various advanced software applications (Microsoft Word, Excel, Invision, Etc.) to assist medical staff and patients with proper need
Crossed Trained as an Admission Specialist/Registrar
Obtain correct and demographic information from patients
Input patients’ chief complaints into computer for Triage Nurse to follow up on complaint
EDUCATION
Tarleton State University In progress
Masters –Management Information Systems
University of North Texas May 2012
Bachelor of Applied Arts & Science, Business Minor
North Central Texas College Aug. 2021
Associates in Computer Information Systems and Technology
CERTIFICATES
Scrum Fundamental
Possess the basic frameworks of Scrum as mentioned in the Scrum Body of Knowledge (SBOK) Guide. Aims to Validates the fundamental knowledge of Scrum among professionals.
Rehabilitation Certificate (Disabilities)
Equipped with competencies to provide quality rehabilitation services to individuals with disabilities
Certified Healthcare Access Associate (CHAA)
Designed to elevate professional standards, enhance individual performance, and designate those who demonstrate knowledge essentials to the practice of patient access services
Certified Child Passenger Safety Technician (CPST) (Safe kids)
Assist local organizations throughout the North Texas area in educating the community on passenger safety and proper use of Infant/toddler car seats.
Educate and provide installation services of infant-carriers, convertibles car-seats, and child boosters for parents and guardians of Texas Health Resources Hospitals according to the National Child Passenger Safety Board
COMMUNITY INVOLVEMENT
Salvation Army, Denton, TX February 2012-2014
Community Health Council member March 2013-March 2016
Christian Community Action (Non-profit Organization) January 2013-2015
PROFESSIONAL COMMITTEES
Community Health Council Member –THDN March 2012-March 2016
Co-Chairman of Professional Development Employee January 2014- March 2016
Recognition committee
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