Remote Data Entry/Customer Service
Resume:
Cherell Williams
Professional Summary:
I am seeking a flexible career in the areas of administration, customer service (email, live chat preferably),assisting, moderating, music, gaming, business,data entry, banking,dispatching,or any other industry that will allow me to work remotely. I have 10 years of experience working remotely. I also have experience in banking, typing, data entry, social media, online moderation, customer service,dispatching,and delivery driving.
Education:
Suicide Prevention Resource Center:
Suicide Prevention Training (Online training)
Certificate
December 4, 2018
UEA(University of East Anglia)
Introduction to Screenwriting (Online course)
May 2018
Udemy Learning Education Online System
Certificate in General Transcription
November 2017
Alison Certified Learning Education Online System
Diploma in Social Media Marketing
December 2014
Aiken Technical College, Aiken, SC
Degree: Associates in Business Management
Major: Accounting
May 2002
Certificate in Basic Business, May 2002
Strom Thurmond High School, Johnston, SC
Graduated: June 1999
Interest/Hobbies:
Family,foreign language, travel, research, playing guitar, bowling, skating, music, singing, nature, miniature golf, songwriting, screenwriting,health, background acting,reading, Philanthropy, and more.
Special Skills and Strengths:
Type 60 WPM
Work well alone and without supervision
Can Multi-task
Great time management and organizational skills
Ability to prioritize and meet deadlines
Computer savvy
Top Notch Research Skills
Good judgment and decision making
Laid Back and Personable yet Professional
Trustworthy
Mature
Responsible
Reliable
HomeSchool Mom since 2006
Work Experience:
Chick-fil-A
Position: Fleet Driver & Delivery Dispatcher
Lexington/West Columbia, SC
August 13,2021-Present
Duties:
-Leads the daily operational process of Chick-fil-A Delivery team.
-Dispatch orders throughout the day to ensure deliveries are on-time .
-Utilize delivery systems (BRINGG software,Digital Q),and Google Spreadsheet to aid in daily operations,and record keeping.
-Assigns deliveries for the delivery drivers. Monitor status of delivery drivers,ETA,on time%,etc
-Assist driver's over the phone with any problems that may arise with customers,order accuracy, late orders, location,and other issues .
-Works with leaders,delivery specialists,supervisors,and senior supervisors.
-Ensure that drivers are demonstrating the Core 4 (Create Eye Contact, Share a Smile, Speak with a Friendly Tone, Always say “My Pleasure”).
-Assist in preparation of orders,including catering orders
- Loading food into delivery bags(hot,and cold bags).
- Runs delivery bags out to drivers,and loads the bags into the cars.
-Train new drivers.
-Drive and make deliveries using delivery standards
-Help with Maintenance of the company fleet. (10 cars in total)
-Inspect interior,and exterior of Fleet at the end of drivers shifts
-Maintenance of delivery bags/equipment
-Strategically route drivers and manage orders accurately and efficiently Ubereats-(Independent Contractor)
Position: Delivery Driver
Lexington/Columbia,SC
Jan 30th,2020-Oct 2021
Duties: Transport restaurant food orders to customer home MYDCT-(Work from Home Quality Assurance-5 Week project) Position:Compliance Coordinator
St Clair Shores, MI 48080
Duties:
Helps businesses by ensuring that a company’s operations and its employees adhere to the laws that regulate that particular industry. Provide information to management by researching and analyzing data, preparing reports. June 16th,2019-July20th,2019
Movie Star Planet- (Online virtual world game)
Position: Part time USA Moderator (Independent Contractor: Work from Home Position)
Copenhagen, Denmark
Duties:
Investigate Reports
Systematic checks of Chat rooms, art books, Videos, Forums Monitors Site and Interaction on Movie Star Planet with the help of “CRISP” moderation system
Works with team to help provide secure and fun networking platform for children ages 8-15
Email Support(Using “Zendesk”platform)-Responding to emails from users about various issues
April 3,2015-September 25, 2017
CJG Innovative-Music Business Consulting
New York, NY
Position: Vice President/Consultant (Independent Contractor) Work from Home Duties:
Assisting and Consulting with various Indie and Emerging Artists Various tasks to include:
Facilitating Craigslist Ad Campaign
Social Media Assistance and Guidance
Music industry research
Assist in helping maintain the firm's company database of company and confidential client info via HighRise CRM system
Consultation calls with clients concerning social media, fan building and various other music industry related things.
Outbound calls and emails to clients to gather relevant updates and progress reports Scheduling calls
Processing applications
April 2,2014-May 14,2015
Fame Wizard-Artist Development
L.A., California
Position: Talent Scout (Independent Contractor) Work from Home Scouting Unsigned Music Artist looking to grow
Their music careers and achieve success
February 24th, 2012-January 2013
Promoted Position: Fame Wizard Admin Assistant to Ghezzi, Head Coach of Fame Wizard Artist Development Company. Jan 2013-Jan 2014 Duties:
Fielding questions, concerns, and requests
Giving and receiving pertinent updates
Facilitating Craigslist Ad campaign
Making Outbound Calls to Artists that are 'In Place” on the Roster.(Checking in and reaching out for available coaching call times, giving friendly reminders about webinars and such.)
Researching music industry trends and obtaining blog source data Security Federal Operations Center,
Aiken, SC 29802
Position: Proof operator
Data Entry
Encoded various bank documents (10 key) Sorted and filed various sensitive documents, balanced transactions,
June 2001-April 2002
ACD Direct
Position: Virtual Call Center Agent
Duties:
Answering pledge calls for various charity organizations, and Public T.V. & Radio Stations around the world.
2011-2012
Other Attributes and skill sets:
-Worked with Zendesk System -Customer Service Software (Work from home)
-Worked with Slack System-A team messaging system which includes messaging, file sharing, search, video calls, archiving and more. (Work from home)
-Former Choir member for various choirs for 10 years
- Mentor to Incarcerated Individuals for successful reintegration and rehabilitation from 2011-2020
-Home-school Teacher(3 different grade levels) since 2006
-Extra Actor for TV/Movie (Party guests, security guard, etc)
-Screenwriter-Screenplay placed in QuarterFinals in “Screen Craft” Online Screenwriting contest in 2019
-Employee of the month June 2022 at Chick-fil-A
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