Cherell Williams

803-***-****

Professional Summary:

I am seeking a flexible career in the areas of administration, customer service (email, live chat preferably),assisting, moderating, music, gaming, business,data entry, banking,dispatching,or any other industry that will allow me to work remotely. I have 10 years of experience working remotely. I also have experience in banking, typing, data entry, social media, online moderation, customer service,dispatching,and delivery driving.

Education:

Suicide Prevention Resource Center:

Suicide Prevention Training (Online training)

Certificate

December 4, 2018

UEA(University of East Anglia)

Introduction to Screenwriting (Online course)

May 2018

Udemy Learning Education Online System

Certificate in General Transcription

November 2017

Alison Certified Learning Education Online System

Diploma in Social Media Marketing

December 2014

Aiken Technical College, Aiken, SC

Degree: Associates in Business Management

Major: Accounting

May 2002

Certificate in Basic Business, May 2002

Strom Thurmond High School, Johnston, SC

Graduated: June 1999

Interest/Hobbies:

Family,foreign language, travel, research, playing guitar, bowling, skating, music, singing, nature, miniature golf, songwriting, screenwriting,health, background acting,reading, Philanthropy, and more.

Special Skills and Strengths:

Type 60 WPM

Work well alone and without supervision

Can Multi-task

Great time management and organizational skills

Ability to prioritize and meet deadlines

Computer savvy

Top Notch Research Skills

Good judgment and decision making

Laid Back and Personable yet Professional

Trustworthy

Mature

Responsible

Reliable

HomeSchool Mom since 2006

Work Experience:

Chick-fil-A

Position: Fleet Driver & Delivery Dispatcher

Lexington/West Columbia, SC

August 13,2021-Present

Duties:

-Leads the daily operational process of Chick-fil-A Delivery team.

-Dispatch orders throughout the day to ensure deliveries are on-time .

-Utilize delivery systems (BRINGG software,Digital Q),and Google Spreadsheet to aid in daily operations,and record keeping.

-Assigns deliveries for the delivery drivers. Monitor status of delivery drivers,ETA,on time%,etc

-Assist driver's over the phone with any problems that may arise with customers,order accuracy, late orders, location,and other issues .

-Works with leaders,delivery specialists,supervisors,and senior supervisors.

-Ensure that drivers are demonstrating the Core 4 (Create Eye Contact, Share a Smile, Speak with a Friendly Tone, Always say “My Pleasure”).

-Assist in preparation of orders,including catering orders

- Loading food into delivery bags(hot,and cold bags).

- Runs delivery bags out to drivers,and loads the bags into the cars.

-Train new drivers.

-Drive and make deliveries using delivery standards

-Help with Maintenance of the company fleet. (10 cars in total)

-Inspect interior,and exterior of Fleet at the end of drivers shifts

-Maintenance of delivery bags/equipment

-Strategically route drivers and manage orders accurately and efficiently Ubereats-(Independent Contractor)

Position: Delivery Driver

Lexington/Columbia,SC

Jan 30th,2020-Oct 2021

Duties: Transport restaurant food orders to customer home MYDCT-(Work from Home Quality Assurance-5 Week project) Position:Compliance Coordinator

St Clair Shores, MI 48080

Duties:

Helps businesses by ensuring that a company’s operations and its employees adhere to the laws that regulate that particular industry. Provide information to management by researching and analyzing data, preparing reports. June 16th,2019-July20th,2019

Movie Star Planet- (Online virtual world game)

Position: Part time USA Moderator (Independent Contractor: Work from Home Position)

Copenhagen, Denmark

Duties:

Investigate Reports

Systematic checks of Chat rooms, art books, Videos, Forums Monitors Site and Interaction on Movie Star Planet with the help of “CRISP” moderation system

Works with team to help provide secure and fun networking platform for children ages 8-15

Email Support(Using “Zendesk”platform)-Responding to emails from users about various issues

April 3,2015-September 25, 2017

CJG Innovative-Music Business Consulting

New York, NY

Position: Vice President/Consultant (Independent Contractor) Work from Home Duties:

Assisting and Consulting with various Indie and Emerging Artists Various tasks to include:

Facilitating Craigslist Ad Campaign

Social Media Assistance and Guidance

Music industry research

Assist in helping maintain the firm's company database of company and confidential client info via HighRise CRM system

Consultation calls with clients concerning social media, fan building and various other music industry related things.

Outbound calls and emails to clients to gather relevant updates and progress reports Scheduling calls

Processing applications

April 2,2014-May 14,2015

Fame Wizard-Artist Development

L.A., California

Position: Talent Scout (Independent Contractor) Work from Home Scouting Unsigned Music Artist looking to grow

Their music careers and achieve success

February 24th, 2012-January 2013

Promoted Position: Fame Wizard Admin Assistant to Ghezzi, Head Coach of Fame Wizard Artist Development Company. Jan 2013-Jan 2014 Duties:

Fielding questions, concerns, and requests

Giving and receiving pertinent updates

Facilitating Craigslist Ad campaign

Making Outbound Calls to Artists that are 'In Place” on the Roster.(Checking in and reaching out for available coaching call times, giving friendly reminders about webinars and such.)

Researching music industry trends and obtaining blog source data Security Federal Operations Center,

Aiken, SC 29802

803-***-****

Position: Proof operator

Data Entry

Encoded various bank documents (10 key) Sorted and filed various sensitive documents, balanced transactions,

June 2001-April 2002

ACD Direct

Position: Virtual Call Center Agent

Duties:

Answering pledge calls for various charity organizations, and Public T.V. & Radio Stations around the world.

2011-2012

Other Attributes and skill sets:

-Worked with Zendesk System -Customer Service Software (Work from home)

-Worked with Slack System-A team messaging system which includes messaging, file sharing, search, video calls, archiving and more. (Work from home)

-Former Choir member for various choirs for 10 years

- Mentor to Incarcerated Individuals for successful reintegration and rehabilitation from 2011-2020

-Home-school Teacher(3 different grade levels) since 2006

-Extra Actor for TV/Movie (Party guests, security guard, etc)

-Screenwriter-Screenplay placed in QuarterFinals in “Screen Craft” Online Screenwriting contest in 2019

-Employee of the month June 2022 at Chick-fil-A

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