Customer Service Executive Director

Thomas Mierendorf, Director of Corporate Operations

Lewis Center, 43035, United States, 239-***-****, ***********@*****.***, https://linkedin.com/in/tom.mierendorf

SUMMARY Dynamic and results-oriented Rental Manager with over 17 years of comprehensive experience in operations and revenue management. Proven track record in driving sales, optimizing processes, and enhancing team performance, evidenced by spearheading operations for 40+ locations generating $140M in revenue. Adept at fostering collaboration among cross- functional teams and implementing strategies that elevate customer service and maximize profitability. Eager to leverage expertise in operational excellence to contribute to Trulieve Cannabis Corp.'s mission of delivering compassionate care.

WORK EXPERIENCE

08/2022 – Present Rental Manager, Alpha Automotive Columbus, US Managed analytics-driven pricing strategies, optimizing rate settings to maximize profitability.

Collaborated with leadership to effectively achieve revenue targets across all rental locations.

Supported multiple locations in the deployment and integration of vehicles across 10+ sites.

02/2014 – 05/2020 Director of Revenue Management, Hertz Global Holdings Estero, US Managed a high-performing analytics team, optimizing rate structures for corporate locations.

Partnered with senior leadership to strategically align revenue targets with market forecasts.

Facilitated the deployment of new sales applications across all operational sectors.

Revitalized underperforming markets, successfully achieving revenue and reservation benchmarks.

Championed global rate standardization, guaranteeing consistent pricing across various regions.

12/2007 – 02/2014 Executive Director of Corporate Operations & IT Development, Dollar Thrifty Auto Group

Tulsa, US

Diagnosed and resolved complex business issues by thoroughly reviewing operational processes, enhancing overall effectiveness. Implemented strategic process improvements, reducing costs while significantly increasing productivity.

Led the development of a new POS system, resulting in enhanced operational efficiency and user experience.

Collaborated with management to strategically align IT projects with organizational goals.

03/2003 – 12/2007 Area Director of Corporate Operations: Central U.S., Dollar Thrifty Auto Group

Chicago & San Francisco, US

Pioneered strategic business planning initiatives, aligning staffing forecasts with fleet management operations.

Cultivated a culture of excellence by fostering team synergy among a diverse workforce.

Spearheaded the operations of 40+ locations, generating $140M in revenue with a 19% profit margin.

Orchestrated resource optimization strategies for a fleet of 25,000 vehicles, enhancing overall service standards.

Led a diverse team of 70 managers and 500 staff, improving service standards across 25,000 vehicles.

Executed the transition of 32 locations to corporate ownership, streamlining fleet and resource planning.

EDUCATION

08/1984 – 06/1986 Northern Illinois University

B.S., Business Management, Minors in Human Resources and Economics

Dekalb, US

08/1982 – 06/1984 Triton College

Associate of Science, Associates Degree

River Grove, US

SKILLS Microsoft Office Excel

Word & Pivot Tables Corporate Operations & Revenue Management

Customer Service & Customer

Success

CRM

Lean Six Sigma Green Belt

Remote - Customer Service

Representative

Labor Relations & Training &

Continuous Improvement

P&L Management Data Analytics

Utilization Optimization Profitability Analysis & Demand Forecasting

Excellent Written and Oral

Communications

Strategic Planning

Collaboration Team Synergy

Sales Inventory Management

Regulatory Compliance Communication

Team Development Standard Operating Procedures

Customer Service Performance Evaluation

Motivation Presentation Skills

Conflict Resolution Market Research

Empathy

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