Systems Analyst Sr

SCOTTIE K. ROBINSON

614-***-**** *******.********@*******.*******.***

Experienced healthcare systems analyst and Epic superuser with 10+ years in behavioral health, medical billing, and EHR optimization. Adept at supporting inpatient workflows, order management, and training initiatives across healthcare environments. Demonstrated success in leading technical and operational teams, enhancing Epic system functionality, and implementing lean-driven process improvements. I am skilled at bridging clinical and IT teams to meet organizational goals and elevate care delivery.

PROFESSIONAL EXPERIENCE

2022-2024

Technical Supervisor Vector Consulting LLC Duluth, GA

In this role, I delivered training and support for Integrated Eligibility Systems (IES) workflows, ensuring systems met both organizational and compliance standards. I provided system-level troubleshooting and worked on optimizing documentation processes, which significantly improved client record management. Additionally, I analyzed post-training performance data and implemented enhancements to streamline system usability. My collaboration with leadership and support for frontline staff on IES navigation and data entry accuracy helped enhance eligibility readiness and overall system performance in real time.

2016-2021

Team Lead & Trainer ProMedica Health System Toledo, OH

As the Team Lead, I led training initiatives across multiple care teams, focusing on Epic ambulatory and billing processes. I developed Go-Live onboarding materials and played a key role in optimizing work queues (WQs) while improving revenue cycle efficiency by addressing delays in claims processing and reimbursement workflows. I routinely processed and transcribed physician orders within the Epic system and facilitated prior authorizations by leveraging patient data, clinical notes, lab results, and documented care needs. In collaboration with the Lean Team, I helped redesign workflows, reducing patient check-in times and increasing operational throughput. I also provided support for Preference Lists and front-end order processes, enhancing the efficiency of the care teams. In addition, I served as a cohort leader, mentoring staff and acting as a liaison between IT and clinical teams to ensure effective communication and resolution of system issues.

2009-2016

Senior Intake Specialist / Unit Coordinator Ohio Health (Behavioral Health / Home Health Services) Columbus, OH

At Ohio Health, I coordinated inpatient behavioral health and home health admissions, ensuring accurate clinical documentation and smooth patient transitions. I processed and transcribed physician orders and secured prior authorizations by analyzing patient records, clinical notes, lab data, and care plans. I also managed insurance verification and maintained timely Epic documentation to support billing readiness. Additionally, I trained new staff on EHR systems and upheld data integrity and compliance across both service areas.

EDUCATION

Bachelor of Arts University of Toledo Toledo, OH Dec 2019

Key Achievements

Lean Process Champion: Reduced patient check-in time by 2 minutes, increasing throughput and satisfaction.

Training Impact: Led Epic training programs that improved service metrics by 95%.

Operational Leadership: Recognized for excellence by ProMedica’s Medical Director.

System Optimization: Increased revenue capture through strategic WQ and workflow improvements.

CORE COMPETENCIES

Epic Acute / Ambulatory care Orders & Billing Superuser

Preference Lists Order Sets Transmittal Workflow Support

Clinical & Revenue Cycle Integration

Healthcare Program Administration

EHR Optimization & End-User Training

Data Analysis Reporting Workflow Redesign

Cross-Functional Team Leadership

Project Coordination & Technical Liaison

HIPAA Compliance Behavioral Health Focus

Allscripts McKesson Microsoft 365 SQL (Basic)

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