Business Analyst Scrum Master

Varudhini Putti

Sr Business Analyst/Scrum Master

+1-614-***-**** *********@*****.***

LinkedIn Profile: https://www.linkedin.com/in/varudhini-putti-00422891/

US Citizen

PROFESSIONAL SUMMARY

•Diligent and Experienced professional having over 14+ years expertise in results-oriented Business Analyst with extensive experience in the banking, finance, and insurance industries.

•Proven track record of successfully leading projects in KYC/KYI integration, UI/UX enhancement, data migration, and database replacement.

•Skilled in eliciting and analyzing business requirements, optimizing processes, and implementing solutions to drive business growth and efficiency.

•Proficient in utilizing tools such as Jira, Confluence, Rally, SharePoint, Salesforce, Visio, MS Office suite, and SQL.

•Scrum Certified and Business Analyst specialized in all phases of software development life cycle using Agile Methodology and waterfall Methodologies including gathering requirements, and Business Process modeling.

•Proficiency in Synthesizing complex concepts and managing detailed requirements.

•Experience working with different domains including Insurance and Banking, State projects, and Healthcare.

•Developed and maintained procurement metrics and reports to track performance.

•Agile-based project Backlog items (Defined Epics, Features, User stories, Use Cases), proven working experience with the UI and UX team. And experience with establishing the UI and UX standards.

•Conducted {Joint Requirement Planning (JRP) sessions with Business User Groups, JAD sessions with IT Groups, Workshops, Market Research, Feasibility Studies, Business Process Re-engineering, Data Analysis, Gap Analysis and Risk Identification},AWS Cloud migration support.

•Created {source to target mapping, edit rules and validation, transformations, screen mockups and wireframes} and generating reports Proficient in data analysis and reporting tools (e.g., Salesforce Reports and Dashboards, Tableau), spreadsheets using pivot tables, graphs to support Project Management office in MS Access

•Developed functional requirements for {Stakeholders and business team} and non-functional requirements for developers and documented them using MS Office and Visio

•Conducted User Acceptance Testing (UAT), Created {Test plan, Test Strategy, Test Case Design}

•Proficient in AWS cloud services including EC2, S3, Lambda, RDS, DynamoDB, and AWS Management Console

•Extensive Experience as a Technical developer and Techno functional consultant for ERP projects Peoplesoft, Workday, and Salesforce (HCM/Financials/CRM modules)

TECHNICAL SKILLS

Programming Languages

C, C++, .NET, JAVA, Python

Methodologies

Waterfall, Kanban, Agile

Databases

MS SQL, PL/SQL, DB2, ORACLE

ERP

Oracle, PeopleSoft, Workday, Salesforce (Hcm/Financials/CRM)

Tracking Tools

JIRA, Azure DevOps, CONFLUENCE, ALM, TFS, MTM, MS VISIO

Reporting Tools

Sql, BI Publisher, Power BI, Tableau, Crystal Reports

Insurance Expertise

Life, Personal Lines, Property, and Casualty insurance

Soft Skills

Communication skills, Problem-Solving skills, Analytical thinking, Negotiation Skills, Time Management, Stakeholder Management, and Critical Thinking

WORK EXPERIENCE

Department of Defence (Remote) Jul 2024 - Present

Sr Business Analyst & Project Manager

Roles & Responsibilities:

●This project is to create a Network adequacy Model which provides access to providers and specialities in a preferred drivetime to the beneficiaries.

●As a BA created a BRD from scratch, facilitating meetings with stakeholders and preparing Project plan and tracking documents.

●Participated in application design reviews with Product Owners through, one-on-one or group interviews as required

●Conducted regular Refinement sessions to help development team understand the requirements while they point the stories depending on the complexity

●Led requirements gathering initiatives for an upcoming IT project, ensuring clarity and alignment with business objectives.

●Developed and maintained documentation templates for business analysts, quality assurance teams, and SMEs to enhance collaboration and standardization.

●Conducted in-depth analysis of existing and future-state business processes, data, and system functionalities to support process optimization as a business process reengineering specialist.

●Acted as a bridge between business and technical teams, ensuring seamless communication and understanding of project requirements.

●Managed and maintained Azure DevOps backlog, tracking user stories and work progress to streamline project execution.

●Provided documentation and reference materials that improved production support activities and system troubleshooting.

●Collaborated with stakeholders to gather business requirements, define project scope, and develop solutions that align with strategic objectives.

●Conducted Agile training sessions for team members, product owners, and stakeholders, covering topics such as Scrum fundamentals, Agile estimation techniques, and Agile mindset.

Progressive Insurance (Remote) Aug 2023 – Mar’24

Sr Business Analyst & Scrum Master

Description: As a senior Business analyst for the Claims team for Homeowners team and as a Scrum master for Business Built Apps migration project performed below responsibilities

Roles & Responsibilities:

●Led initiatives to improve claims processing efficiency by analyzing and optimizing workflows.

●Collaborated with claims adjusters and managers to gather requirements and implement process improvements in financial applications as required.

●Developed and maintained reports and dashboards to track key performance indicators and identify trends by analysing incoming data through out the application.

●Conducted data analysis to identify root causes of issues and recommended solutions for improvement.

●Extensive Experience as a former Technical developer and Techno functional consultant with Workday,Salesforce and Peoplesoft Applications.

●Develop procurement process and analytics in support of sourcing, spend analysis and operational excellence.

●Analyzed operational data to identify opportunities for cost reduction and process improvement.

●Developed and implemented strategies to streamline operations and improve overall efficiency.

●Ensured enterprise procurement process were supported by working with strategic sourcing, suppliers, internal end users.

●Worked closely with cross-functional teams to ensure alignment and successful implementation of initiatives, rollout planning, and review of the product with customers

●Led Agile teams in utilizing Azure DevOps (ADO) for project planning, tracking, and reporting, Rollout planning and review of the product with customers

●Conducted Agile assessments and facilitated retrospectives to identify areas for improvement and develop actionable plans for enhancement.

JP Morgan Chase - Columbus, Ohio Jul 2021 - Jul 2023

Sr Business Analyst & Scrum Master

Description: Working for a critical implementation program called WADU (workforce Activity Daily Utility) Which helps JPMorgan chase to track usage of technology resources like Zoom, Jira Microsoft products, etc.

Roles & Responsibilities:

●Write user stories and breakdown them into smaller stories when required and add required calculations and middleware data fields to show data in UI fields

●Work with UI/UX team to get the Wireframes done as per the requirement

●Participated in application design reviews with Product Owners through, one-on-one or group interviews as required

●Worked with different applications like WADU and migration of financial applications to AWS.

●Conducted regular Refinement sessions to help development team understand the requirements while they point the stories depending on the complexity

●Conducted comprehensive analysis of business processes and IT infrastructure to identify opportunities for leveraging AWS cloud services

●Collaborated with stakeholders to gather business requirements, define project scope, and develop solutions that align with strategic objectives.

●Designed and implemented cloud-based solutions using AWS services such as EC2, S3, Lambda, RDS, and DynamoDB to optimize performance, scalability, and cost-efficiency.

●Conducted cost-benefit analysis to evaluate the financial impact of migrating on-premises applications and workloads to the AWS cloud.

●completed required Agile trainings and other trainings as required by the firm

PNC – Pittsburgh, PA (Remote) Mar 2021 - Jul 2021

Sr. Business Systems Analyst

Description: Implementing Business Continuity Management and Acquisition of BBVA (USA) Bank

Roles & Responsibilities:

●Write user stories and acceptance criteria, drive business process sessions, requirements gathering, and application design reviews with stakeholders through various forums: group sessions, focus group meetings, and one-on-one interviews.

●Conducted comprehensive analysis of sales, marketing, and customer service processes to identify opportunities for optimization.

●Implemented Salesforce CRM system enhancements to improve data visibility, streamline workflows, and enhance user experience.

●Collaborated with cross-functional teams to gather business requirements, design solutions, and ensure successful implementation of projects.

●Developed and maintained reports and dashboards to track key performance metrics, monitor sales pipeline, and provide actionable insights to stakeholders.

●Provided training and support to end-users to maximize adoption and utilization of Salesforce CRM platform.

●Worked within the Product Management team for multiple large-scale projects like database replacement along with data migration of financial applications, and KYC/KYI Implementation projects.

●Led UI/UX enhancements within the Equipment Finance Division for ‘InfoLease – a system of records’, elevating user experience.

●Utilized MS Visio to create detailed wireframes, prototypes, and interactive mockups to effectively communicate business requirements and user flows.

●Spearheaded pivotal roles using Project Management Tools like Microsoft Project, Confluence, and Jira, ensuring seamless transitions and improved user experiences through effective planning and coordination.

Franklin County Data Center - Columbus, OH Apr 2019 - Mar 2020

Business Analyst/Data Analyst

Roles & Responsibilities:

●Participated in requirements gathering and analyzed the identity data to be utilized in the creation of access roles, developed an understanding of how present and future business needs impact the solution

●Translate identity role information into business-related terminology and assist with the business area requirements related to the information presented.

●Collected the user’s information from AD and updated the data analysis documents for the data center • Collected the Data information and requirements from different Franklin County agencies to create Roles and User groups for Provisioning, Deprovisioning, and Certifications.

●Work with the Project team to assist in Identity Now demonstrations for agencies •

●By defined standards, methodologies, and disciplines. worked extensively with the project teams and with the lines of business to ensure a successful project delivery.

Ohio Department of Rehabilitation and Correction - Columbus, OH Mar 2018 – Mar 2019 Business Analyst

Roles & Responsibilities:

●Attended meetings with the user groups to understand their daily operations

●Documentation of business requirements and functional requirements documents

●Created screen mockups, functional requirements documents, and process flow.

●Communicated accurate and useful status updates. Analyze and implement various Tech refresh and Production Support, facilitate the development of business requirements within the domain Conduct Requirements Engineering

●Analyzed operational data to identify opportunities for cost reduction and process improvement.

●Conducted Agile training sessions for team members, product owners, and stakeholders, covering topics such as Scrum fundamentals, Agile estimation techniques, and Agile mindset.

●Acted as a change agent, advocating for Agile values and principles within the organization and promoting a culture of experimentation and learning

OSU-Wexner Medical Center - Columbus, OH Feb 2017 – Jan 2018

Sr. Business Analyst (Technical and Functional)

Description: This project is the Maintenance of Materials and Inventory for the hospital material ordering and

maintaining the inventory in the hospitals and storage rooms affiliated with Ohio State University. Worked with DevOps and Agile methodology

Roles & Responsibilities:

●Worked as a Liaison with the Inventory and material planning team to define business requirements and provide input towards solutions on a large application using Agile & SCRUM methodologies within BABOK

●Involved in Business process design and produced business process models (BPM), data models, site maps, wireframes, and web pages using tools like Sybase Power Designer, Microsoft Visio, Adobe Dreamweaver, etc.

●worked on Identity and action management requirements integrating with Active Directory services to provide authentication and authorization mechanisms that establish a framework to deploy other related services

●Conducted JAD sessions (group sessions) and workshops with Different agencies of Franklin County to define project scope, identify business flow

Wells Fargo Asset Management - Milwaukee,WI Jun 2016 - Jan 2017 Sr Business Analyst

Description: This project was an Individual investor (Direct to Fund) was changed to the new system in phase 1 and the Money Market, and registered investment Advisors were converted over in phase 2 of the project.

Roles & Responsibilities:

●Managed customer requirements by tracking from Statement of Work (SOW) from Requirements to Acceptance Testing with requirements traceability matrix and provided cost-effective solutions to evaluate and reengineer existing systems and tools.

●Utilized Agile by working with the technical team and product owner to break down user story complexity, prioritize, and get level of effort estimates.

●Conducted Wireframes and Functional Requirement Document walkthroughs with the Business Owners, SMEs and performed business Process Re-engineering.

●Created and updated workflow diagrams using BPMN such as UML diagrams, process models, activity diagrams, and use cases to demonstrate original stakeholder requirements as well as incorporate design changes occurring later in the process.

●Reviewed and modified the Physical Data Model (PDM) and Conceptual Data Model (CDM) for client database with the database team.

●Redesigned client digital interface, enhancing usability and user experience to augment client satisfaction.

●Performed BAT and UAT Testing of the application, {Prepared and executed} test scripts, reported system test status, and loaded the defects into Jira.

State Farm Insurance Company - Bloomington, IL Feb 2015 - Jun 2016 Sr Business Analyst

Description: This project was managing financial transactions and generating {Weekly, Bi-weekly and monthly} reports.

Roles & Responsibilities:

●Identify change requests and work with customers, and the development team to implement the same according to the Change Management Process.

●Perform extensive GAP analysis, Data Analysis, Data Requirement Analysis, and Data Mapping and worked on Business Process Re-Engineering.

●Analyzed and documented AS-IS processes. Prepare and present the TO-BE processes using MS Project in the new development environment. Collaborate with stakeholders across Life, Personal Lines, and Property and Casualty insurance domains to gather and analyze business requirements.

●Develop process models and workflows to optimize business operations and improve efficiency

●Managed client prospecting and presentations for industry leaders in wearable technology, automotive, and digital platform security, demonstrating exceptional business and technical expertise.

●Imported the application code from GitHub and validated it using Gherkin language in Cucumber to ensure the behavior correctness.

●Experience in using Rally, and ALM for requirements management. Balsamiq and Axure for mockups/wireframe creation.

●Review/test the User stories against the acceptance criteria before moving them to “Done State”.

Ford Motors - Dearborn, MI Jun 2010 - Sep 2014 Technical Business Analyst

1.Project 1 - Maintaining inventory, and sales of cars and car parts.

2.Project 2 – Maintaining the Accounts and General Ledger

Roles & Responsibilities:

●Interacted with the Business Users to prepare and update Business Process Requirements (BPR) and System Requirements for a high-volume transactional system through user interviews and Analysis.

●Worked as a Liaison between {stakeholders, business users, and technical team} and conducted the project meetings successfully by coordinating all users, technical staff, and support personnel

●Responsible for requirements gathering, validation, and Verification for completeness and Correctness and created a Traceability matrix as per the Business requirements and created workflows using formal notation.

●Responsible for action management requirements integrating with Active Directory services

●Worked on gathering requirements to provide authentication and authorization mechanisms

●Rapid Prototyping and Incremental Evolution.

●Identify and develop Proof Of concept for certain critical requirements

●Requirements analysis: Review, Update, and synch up application behavior and artifacts (Use cases, System Requirement specifications, Functional requirement specifications)

●Responsible for planning, scheduling the tests, defect tracking, and reporting using ALM.

●Actively participated in supplier governance meetings with Supplier Relationship Managers. Responsible for developing relationships with one or more strategic (high-spend, high-value, and high-dependence) IT suppliers.

Agilent Technologies - Santa Clara, CA Aug 2007 - May 2010 Peoplesoft Functional and Technical Analyst

Description: A New Hire Onboarding Enhancements (Buddy) is the Implementation of Buddy Functionality to assign a Buddy to the Incoming Employee

Roles & Responsibilities:

●Participated in requirement workshops with the HR process Owner to finalize requirement and freeze the scope of the project.

●Modified People Code and Department Tree for Departmental Security and Organizational Chart using PS Tree

●Customized PeopleSoft Delivered SQR reports in Hiring & Benefits Modules.

●Developed conversion programs in SQR to move data from the Legacy system to existing PeopleSoft tables.

●Used Process Scheduler and Process Monitor for running SQR, background Processes like DDDAUDIT and SYSAUDIT.

●Worked with an automated leave management process using time and labor modules.

●Developed SQR reports and scheduled using PJC’s

●Prepared Project Document, File Layout Templates and test cases.

●Preparation of unit Test cases and Test Plan (CTP) and performing manual testing.

CERTIFICATIONS:

●AWS Solutions Architect

●AWS Cloud Practitioner

●Certified Scrum Master

●Certified Product Owner

●Certified agile coach

EDUCATION:

MCA (Master of Computer Applications), Osmania University,2002

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