Customer Service Medical Billing
Resume:
Halima Balogun
Columbus, OH *****
*******.***@*****.***
Professional Summary
• Customer Service & Financial Services Representative with 5+ years experience assisting customers in person and remotely(Familiar with work from home requirements). Principle strengths include, handling inbound and outbound calls in a timely manner, multitasking, detailed note taking during calls while managing customer expectations and handling escalations and sending emails through the proper channels.
• Experienced in handling client based roles and adhering to client’s guidelines to create the best experience for the customers and clients.
• Expertise in medical billing by using medical terminology and Epic electronic health/medical record
(EHR & EMR)systems to analyze patients medical bills while adhering to HIPAA requirements and handling protected heath information (PHI).
Authorized to work in the US for any employer
Work Experience
Consumer Support Agent
Public Partnerships LLC-Columbus, OH
March 2025 to May 2025
I was employed on a contract and my role is to assist patients receiving care and their home health aids who are enrolled in the New York CDPAP program through transitioning to Public Partnerships. I assist them with completing registration which includes completing paperwork and uploading I9 documents for processing, I also walk them through submitting time entries, answering questions related to Payroll and reviewing service authorizations from the patient’s insurance. Medical Billing Specialist
BC Services, Longmont-Longmont, CO
March 2023 to November 2024
My role is to assist the patients to analyze their bills for a better understanding and answer any questions they might have regarding billing discrepancies by using the epic software. I also review CPT codes of itemized charges for accuracy if the patient requests for the bill to be reviewed, resolve escalations, negotiate settlements and set up payment plans that align with the client’s guidelines when the patient requests a monthly installment plan and process payments. I take their insurance information to be processed and verify the coverage, when working with 3rd parties or an insurance provider we have to adhere to HIPAA guidelines and make sure there’s a form authorizing release of information to protect the patient’s privacy. All of these also include detailed note taking of every phone call and sending escalation emails for charges that need to be rebilled or reviewed due to discrepancies or complaints Remote Admissions Representative
Ultimate Medical Academy-Remote
April 2022 to February 2023
Cold calling (Make outbound dials remotely to Potential student who requested information about the school), enroll students to meet and exceed budgets. Respond to live chats with students who self enrolled. Enter and update data to students file, set appointments for follow-up calls with students and help students actively participate in first week of class. Online Chat Representative & Travel Advisor
cxLoyalty-Columbus, OH
March 2021 to March 2022
Remotely respond to inbound calls and Live chat by helping Customers who bank with Chase & U.S. Bank use rewards earned from their credit cards to book flights, Hotel, and car rentals. Help customers cancel flights, hotels and car rentals. Enter Data to customers file after each call, If it is a more in depth issue we transfer the customer over to the right department. Communicate with Team Leaders and colleagues through Microsoft teams.
Dunkin Donuts Manager
Dunkin' Donuts-Columbus, OH
October 2020 to March 2021
I’m an Assistant manager at Dunkin’ Donuts on North High street. My duties are making sure the customers are served, their complaints are fixed, making sure all the cleaning tasks assigned to crew members by me are done, counting all the donuts baked at night to make sure all the right amount were made and that they’re ready for sale, keeping the store in great shape for the next morning, and counting all the Registers at the end of the night to deduct the profit from the sales that were made. Team Member
Graeter's Ice Cream-Bexley, OH
August 2019 to January 2020
I do a mix of everything such as: Welcoming customers in, Checking customers' items out at the register, scooping ice cream, making sundaes & milkshakes, and cleaning the blenders and other utensils that were used for the day.
Camp Counselor (Seasonal)
COLUMBUS RECREATION AND PARKS-Columbus, OH
May 2018 to July 2018
I helped supervise the kids that attended the summer camp, sold tickets for field trips at the front desk and also engaged in fun activities with the kids and other counselors. Education
1 year of college in Criminology & Sociology
Capital University - Bexley, OH
August 2019 to Present
High school diploma or GED
Horizon Science Academy Columbus - Columbus, OH
August 2019 to May 2024
Skills
• Negotiation
• Customer Service
• Assistant Manager Experience
• Inside sales (2 years)
• Microsoft Office (2 years)
• Store Management Experience
• HIPAA
• Bilingual
• Management
• Customer Relations
• Data entry (2 years)
• Appointment setting (1 year)
• Customer support
• Microsoft Office
• Live Chat
• Supervising Experience (1 year)
• Research
• Computer skills
• Financial Services
• EMR Systems
• Typing
• Medical Records
• Analysis skills
• Cold calling (1 year)
• Databases
• Administrative experience
• Organizational skills
• Customer support (4 years)
• Cash handling
• Microsoft Outlook
• Content creation
• CPT Coding
• Microsoft Word (2 years)
• English
• Medical Terminology
• Medical billing
• Epic
• Time management
Contact this candidate