Service Representative Center Agent

PA Pamela Alston

Charlotte, NC ***** 919-***-**** ****.******@*****.***

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in the Health Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS Complaint resolution

Report preparation

Sales expertise

Order Fulfillment

WORK HISTORY CALL CENTER AGENT 08/2021 to CURRENT

Conduent Charlotte, NC

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. CUSTOMER SERVICE REPRESENTATIVE 02/2020 to 07/2020 IQor Inc Charlotte, NC

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Preserved revenue streams by utilizing strong communication skills. Arranged electronic payment records to maintain well organized fill systems and record keeping compliance

Handled customer inquiries and suggestions courteously and professionally.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Managed move in& outs for customers who are moving from their homes CUSTOMER SERVICE REPRESENTATIVE 08/2019 to 12/2019 Hometown Oxygen/Beacon Staffing Concord, North Carolina Verified and updated demographic and other personal information for clients with respect to personal boundaries

Consulted with outside parties to resolve discrepancies and create effective solutions

Used computer programs and registration systems to schedule patients for routine procedures

Evaluated customer information to explore issues, develop potential solutions, and maintain high quality service

Exhibited high energy and professionalism when dealing with clients and staff.

CUSTOMER SERVICE REPRESENTATIVE 07/2016 to 12/2018 Northern Pharmacy & Medical Baltimore, MD

Verify insurance and coverage with various insurance companies inventory medical equipment

Answered constant flow of customer calls with minimal wait times. Provided primary customer support to internal and external customers. Proficient with using EHR

Offered advice and assistance to customers, paying attention to special needs or wants.

EDUCATION Associate of Science Health Administration 03/2016 University of Phoenix, Tempe, AZ

CERTIFICATIONS Medical Billing and Coding Training -2017

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