Entry Clerk Data

CYRA BLAKE

Fort Lauderdale, Florida ***** • 954-***-****• advjp5@r.postjobfree.com

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proactive customer representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Goal-oriented worker with outstanding knowledge of organization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and talents. Committed to best-in-class customer service and maintaining professionalism. Friendly call center agent with 10 years of dedicated customer service experience. Dedicated to exceeding goals through effective communication skills and problem solving] abilities. Expert in problem solving with training in different services. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Skills

Upbeat and Positive Personality

Customer Retention Strategies

Data Entry and Maintenance

Understanding Customer Needs

Responding to Difficult Customers

Multitasking and Prioritization

Billing Adjustments and Refunds

Building Customer Trust and Loyalty

Courteous with Strong Service Mindset

Work History

Patient Care Specialist (Remote), 06/2022 to Current Memorial Hospital West – Hollywood, FL

Scheduled and coordinated medical appointments.

Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.

Evaluated patient histories to assess and prioritize levels of care. Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.

Collaborated with medical doctors and other healthcare professionals. Provided patient families with post-medical care instructions. Credit Support Specialist, 05/2019 to 06/2022

Canteen – Pembrooke Park, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Answered constant flow of customer calls with minimal wait times. Implemented strategies to reduce risk of credit card fraud and identity theft. Received inbound customer calls related to credit and accounts receivable. Assisted with reconciliations and customer communications. Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations. Maintained statement tracking system and prepared reports with compiled customer financial information.

Data Entry Clerk, 09/2015 to 05/2018

Eclaro International – New York, NY

Organized, sorted, and checked input data against original documents. Completed data entry tasks with accuracy and efficiency. Entered numerical data into databases with speed and accuracy using 10-key pad. Communicated with supervisors and colleagues to process data quickly and resolve discrepancies. Resolved discrepancies in data entry activities for accurate, complete jobs. Verified accuracy of data entered into system to produce error-free reports. Updated and maintained customer information, documents and records. Conducted audits of existing data entry processes. Preserved customer confidence and protected operations by keeping information confidential. Direct Service Worker, 01/2013 to 10/2015

Orchard Villa Retirement Residence – Ontario, Canada Monitored progress and documented patient health status changes to keep care team updated. Developed rapport to create safe and trusting environment for care. Assisted disabled clients to support independence and well-being. Maintained clean, safe and well-organized patient environment. Supervised daily activities and provided assistance to staff. Administered medication as directed by physician.

Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

Maintained strong connections within caregiver community to gain continuous knowledge. Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Cooked meals and assisted patients with eating tasks to support healthy nutrition. Laundered items, changed sheets and made bed to keep patients' bedroom clean. Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Education

Master of Science: Public Health Nursing, Expected in 05/2024 Capella University - Minneapolis, MN

Bachelor of Science: Business Administration And Management, 04/2019 Columbia Southern University - Orange Beach, AL

Associate of Science: Business Administration And Management, 04/2017 Columbia Southern University - Orange Beach, AL

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