pg. *

Reham Hamza Sharab CV

Al Khalidiya Street, Abu Dhabi

Contact: 050*******,

Email: adv4fq@r.postjobfree.com

Objective:

Systematic Administrative skills with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Experience :

Vibes Event :

Mubadala Abu Dhabi Open International Tennis Center Seated customer service inside the stadium

Zayed Sports City, Abu Dhabi

6 February 2023

9 February 2023

Vibes Event :

Abu Dhabi Moments

Front of House

Mohammed Bin Zayed City Public Park

16,17&18 December 2022

Capital Park –Abu Dhabi

23,24 &25 December 2022

TUV Nord Middle East

1 Aug 2022 – 31 Sept 2022

Admin Assistant

Worked in the temporary project

Draft letters in accurate manner and record for future reference .

Create PowerPoint presentation .

Assist in booking travel tickets, hotel accommodation, and catering

Use outlook and Teams application for communicating and sending files

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

pg. 2

Support recruitment team to source CV

Organising and booking meetings (producing agendas and taking minutes) Xad Technologies LLC

June – July 2022 –

Arabic Call Center and Data Entry Representative

Enter the data in an excel sheet accurately.

Strong time management and organizational skills

Ability to speak multiple languages, especially those common among callers. English and Arabic is mandatory

A patient and empathetic attitude

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Able to use company software and procedure for calling customers.

Keep records of all conversations in our call center database in a comprehensible way

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Collaborate with other call center professionals to improve customer service Mubarek Bin Mohamed School (MBM) (temporary job )

From 4 September 2021 to Feb 2022

Admin assistant

Performed routine clerical tasks by scanning, filing and copying documents.

Arranged conference rooms and facilities to prepare for meetings.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management.

Edited documents to improve accuracy of language, flow and readability.

Generated reports and typed letters in Word and prepared PowerPoint presentations.

Managed relational database to store information for reference, reporting and analysis.

Communicate with stakeholder through email and telephone in order to get the required information like reference check .

pg. 3

Draft emails and letters to parents and teachers and stakeholders.

Communicate with staff at school through emails to obtain the required documents like vaccination report, accommodation documents, ADEK pass and job description .

Create excel sheet forms for many purpose .

Monitor school daily attendance and send report about that

Electronic filling for easy reference .

Data Entry for forms as requested

Screening CV to determine if the candidate shortlisted or not

Search for information and Prepare presentation

Make calls with parents and maintain a good relationship with them

Translate documents from English to Arabic and vice versa. PROWORKS RECUITMENT SERVICES (temporary job )

from 1/3/2021 to 30/6/2021

Secretary

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Updated spreadsheets and created presentations to support executives and boost team productivity.

Scheduled appointments and conducted follow-up calls to clients.

Translation documents from Arabic to English and vice versa .

Draft emails and correspondence and make follow up .

Answer and direct phone calls in a polite and friendly manner

Welcome visitors in a warm and friendly manner, and answer any questions visitors have

Receive deliveries; sort and distribute incoming mail

Maintain the general office filing system ( soft and hard copy )

Maintain reception area and all common areas in a clean and tidy manner at all times

Assist in preparing tender documents

Support recruitment personnel to source CV

Organising and booking meetings (producing agendas and taking minutes) pg. 4

Environment Agency - Abu Dhabi from Oct 2009 to 31/12/2019 Administrative Coordinator

Monitored and directed incoming mail and prepared outgoing mail.

Collaborated in timely processing of billing and accounts receivables.

Coordinated flights, ground transportation and hotel accommodations.

Reduced intake processes time by developing application tracking and filing systems.

Prepared detailed documents and reports in adherence administrative processes.

Managed supervisor itinerary and appointments and streamlined scheduling procedures.

coordinating meetings by reserving conference rooms and sending electronic meeting invitations to participants

Delegated tasks to administrative support staff to organize and improve office efficiency.

Organized spaces, materials and catering support for internal and client-focused meetings.

Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Improved office operations by automating client correspondence, record tracking and data communications.

Organized meetings for executives and coordinated availability of conference rooms for participants.

Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Draft minutes of meetings and correspondences, as requested, to ensure they are written professionally and accurately.

Assist in preparing presentation, as requested, to ensure timely and effective support.

Work in oracle system, enter the purchase requests from different employees in the system after approved it from manager then coordinate with procurement and Finance department to arrange payment in time, then archive the documents for future reference.

Work as focal point with legal department, make sure agreement has been approved, reviewed

, translated from all the employees in charge

Arrange with coordination with Human resources all the required papers for the interns and new employees and support them when needed it.

pg. 5

Act as a focal point of contact for submitting employees’ training requests to the HR Division, once approved by the line manager, and follow-up on requests as directed to ensure timely and efficient processing.

AL KHAWARIZMI INTERNATIONAL INSTITUE, ABU DHABI

Feb 2003- April. 2003

Training in Al khawarizmi International Institute as Data Entry Clerk and Admin. Assistant EDUCATIONAL CREDENTIALS

Bachelor in Business Administration June 2015 – May 2020 Al Khawarizmi International College

Diploma in Information Technology Oct 2000 -june 2003 University of Ajman, Abu Dhabi, UAE

Higher Secondary Certificate 2000 Aisha High School, Abu Dhabi, UAE, Qualification :

ICDL profile certificate –

Arabic

IT security 19/10/2015

Quattro Training Center Correspondence in English 15/1/2015 to 22/1/2015 Al Khawarizmi

International College

International Computer Driving

Licensee Syllabus version 4.5

ICDL certificate

7/8/2005

Date of Birth: 14th August 1982

Languages known: English and Arabic

References: Available on Request

Skills :

Research, fast typing, Microsoft office, Administrative skills, customer service, filing documents electronically or papers, assist in Budget, stakeholder relationship, communication and strong follow up, accurate, organize events, team works spirit, multi tasks, assists in HR

, assists in procurements, assists in hotels booking and transportation . booking meeting, Minutes of meeting

Contact this candidate