Senior Payroll Specialist and Customer Service Manager
Resume:
DORENE F. KACZMAREK
Columbus, Ohio 43202
Tel. 614-***-****
****.********@*****.***
PROFESSIONAL EXPERIENCE
IBP (Installed Building Products Columbus, Ohio
Senior Payroll Specialist, November, 2023 -January, 2026
Completed weekly Payroll for over 30 branches (500-600 associates)
Met all deadlines and time frames with phone, email inquiries from associates in regard to sick time and all payroll questions.
Handled and Resolved all incoming calls and inquiries from clients/associates and internal recruiters. Tailored Management Grandview, Ohio
Payroll Specialist June, 2021 -March, 2023
Completed weekly Payroll for ten clients: 350-400 associates
Met all deadlines and time frames with phone, email inquiries from associates in regard to sick time and all payroll questions.
Handled and Resolved all incoming calls and inquiries from clients/associates and internal recruiters. Pearl Interactive Network Remote, Columbus, Ohio
Customer Service Supervisor (Temporary: Covid 19 Project) February 2021 - May, 2021
Manage 20-25 customer service associates to meet state requirements for Covid 19 testing and vaccination.
Coach associates to schedule vaccination and testing for citizens of that state. DSW Inc.
Call Center Payroll Administrative Coordinator, July 2017- February, 2021 Columbus, Ohio Drop Ship Stretch Assignment, Admin role, February 2017-July 2017 Senior Customer Service Associate, August 2015 – Present
Completed weekly payroll and attendance for over 200 associates with Kronos and DayForce systems.
Managed attendance and disciplinary actions for over 200 associates.
Handled and Resolved all incoming calls regarding inquiries about online orders and store purchases.. Speed Commerce Pataskala, Ohio
Supervisor (Customer Care), August 2014 – April, 2015
Managed 15-25 associates who handled customer service calls for eight different retail clients.
Coached associate to meet all contractual key performance indicators clients set for call center to achieve. JCPenney Columbus, Ohio
Team Coach Specialist/ Supervisor (Customer Care), July 2013 – August 2014
Managed 25-30 associates who handled customer service calls for billing, products and assistance.
Coached associate to highly satisfy customers and generate revenue to drive customer loyalty and performance. Dish Hilliard, Ohio
Customer Service Supervisor /Coach, January 2012 – September 2012
Managed 15-25 associates who handled customer service calls for billing, products and equipment.
Trained associates on Customer Service and product knowledge to be first in class representation of Dish brand. Net Jets Aviation Columbus, Ohio
Service Facilitator, January 2009 – July 2009
Owner Services Senior Account Manager, December 2006 - July 2009 Owner Services Account Manager, July 2004 – December 2006
Trained and motivated aircraft pilots to follow exceptional service guidelines
Completed all booking, confirmations, catering and details surrounding Owners Air Travel with personalized service.
Partnered with departments including international, ground, catering and dispatch to assure quality experience. Safelite Glass Corporation Columbus, Ohio
Claims Supervisor, February 2003 – February 2004
Training Coordinator, July 2002 – February 2003
Work Force Analyst, April 2002 – July 2002
Claims Supervisor, February 2001 – April 2002
Trained, managed and coached 18-25 associates who completed over 3,000 glass insurance claim calls weekly.
Handled and resolved over 15 highly escalated supervisor calls weekly. AT & T (formerly SBC / Ameritech) Columbus, Ohio
Maintenance Contract Coordinator, June 2000 – February 2001 Customer Service Representative, October 1999 – June 2000
Priced and constructed maintenance contracts for over 2000 businesses for their internal phone systems.
Communicated with businesses regarding pricing and credit questions via phone, letter and email.
Responded to large businesses with contract bids for maintenance of systems. Victoria’s Secret Catalogue Columbus, Ohio
Special Handling Supervisor, May 1997 – September 1999 Sales Supervisor, April 1993 – May 1997
Managed 25-50 associates who researched released high risk orders or placed initial catalog orders.
Coached associates and planned incentive programs to encourage exemplary attendance and performance. EDUCATION
The Ohio State University Columbus, Ohio
Received Bachelor of Arts Undergraduate degree in History of Art, March 2002.
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