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Customer care

Arlington, TX
March 23, 2023

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Monitor operational surveillance Cameras

Radio codes and transmissions

C.P.R/A.E.D/TRIAGE Certified

Switch board operator

Aided and building inspection reports

Knowledge of criminal incident

Computer literate Microsoft word

Conflict resolution


School Safety Agent New York Police Department Aug. 2009 – Present

One police Plaza, New York NY

Secure daily ingress/outgress for administrative staff and students

Create and regulate collective crowds’ control for family events, district/community level meetings

Monitor and report all building activity

Perform interior/exterior perimeter checks

Ensure, maintain, create and assist in a variety of files and records (such as schedules, incident reports, emergency drill records, building safety plan, etc.) for the purpose of ensuring the availability of information for future reference and audit for compliance to established policies and regulations.

Patrol school facilities (e.g. grounds, roads, buildings, adjacent areas, parking lots, etc.) for the purpose of providing visibility, maintaining security and deterring criminal activities.

Refer incidents including personal injuries, altercations, suspicious activities, rule violations, etc. to appropriate site personnel and/or city police for the purpose of ensuring follow-up in accordance with administrative, site security and student safety guidelines.

Respond to a variety of situations (accidents, injuries, vandalism, suspicious activities, alarms, etc.) for the purpose of taking the appropriate action to resolve immediate safety and/or security concerns.

Administer the overtime scheduling for execute officers and commanding officer accountable for their hours performed and expenditure and gather all incident reports.

School safety liaison for Brooklyn south mange communication sessions for field agents experiencing personal and work-related concerns to the Borough Command Unit provided agents with solutions to maintain a higher quality work environment and assessment/referred personal health and counsel services to agents to agents in need.

Mentored new agents of daily responsibilities and arrest procedures

Teachers Assistant/Substitute Teacher Sept. 2004 – June 2006

Bay Ridge Christian Center Academy Brooklyn NY

Created reading workshops assisted with academic and enriched learning activities

Administered physical therapy for students with poor motor skills

Monitored and documents individuals’ children’s progress reports

Taught English for bilingual students

Organized materials and classroom spaces to boosts teaching efficiency and success.

Office Assistant/Data Entry Jan. 1997 - Nov. 1999

Hunter College New York NY

Registered students and confirmed all matriculated semester courses for individuals

Switch board operator of thirty plus lines/data entry


Associate of Science, Human Services May 2007

Borough Manhattan Community College - Majored in Child Services


347 Lake Avenue

Staten Island, NY 10303



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